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Citadines Shinjuku Tokyo

3.5-star property
1-28-13 Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to 1-855-201-7819

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4.8 out of 5
Exceptional!
See all 6 Travelocity Reviews

"Great location and price for what we needed o our trip. " More

By a verified traveler on Wed 23 Oct 2019

Points Of Interest

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Hotel Description

3.5-star aparthotel near Isetan Department Store Shinjuku

City center stay

With a stay at this Shinjuku aparthotel, you'll be within half a mile (1 km) of Isetan Department Store Shinjuku and 2 miles (3 km) of Omoide Yokocho. Tokyo Tower and Tokyo Anime Center are also within 6 miles (10 km).

24-hour fitness

A 24-hour fitness center, self parking, and laundry facilities are featured at this aparthotel. WiFi in public areas is free. Traveling on business? Take advantage of the laundry service and free Internet in public areas.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 160 apartments also offer free WiFi and kitchenettes. Other amenities include washers/dryers, free wired Internet, and flat-screen TVs with satellite channels.

Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$66* Per night/room Aug 19 - Aug 20

Executive Studio (Double)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio (Double)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Citadines Shinjuku Tokyo ratings based on 6 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Citadines Shinjuku Tokyo

Everyone (2) Couples (1) Family (3)
5 out of 5
Great location and price for what we needed o our trip.

Posted by on Oct 23, 2019

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5 out of 5
The property is very clean and the staff is very friendly in all excellent property.

Posted by on Aug 16, 2019

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4 out of 5
Near train stations, bus yet so quiet. National park is blocks away! Sights, shrines, convenience stores, cafes all right outside. Bus stop to Shinkuju (a major hub/base/connection) is immediately outside your door.

Posted by on Jul 30, 2019

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5 out of 5

Perfect in every way

The staff are wonderful. The location is great, close to stores, restaurants, subway. The room was small by US standards but so well thought out that it didn't feel cramped. Two twin beds shared the same corner while the third was separated by a screen, giving us a tad more privacy. Perfect for the three of us. I wouldn't have breakfast there, though - except the first morning or two if jet lagged! Although delicious, it's expensive ($10/per) I suggest Cafe Veloce 5mn walk up the street of Cafe de Crie across the street.

Posted by on Jul 2, 2018

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5 out of 5

Citadines - Good Choice

Pros: English speaking staff and clean rooms.
Cons: nothing needs to be improved.
Location: Close to trains and walking distance to Shinjuku.
We stayed in the Studio Executive Twin room. We based our decision on reviews that were on Trip Advisor. Absolutely the best decision we made. It suited our needs. We decided on the executive level because we were staying a week and wanted the extra room. We also chose twin beds for the same reason. The reviews read the twin rooms are bigger. It was worth every cent. The rooms are basic and clean. We had a small refrigerator, a love seat sized couch and a huge bathtub. The bonus for us was the staff at the front desk spoke english.

Posted by , from New Jersey on Sep 19, 2016

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5 out of 5
Good size room with kitchen, perfect for a 5 day stay.

Posted by on Mar 18, 2019

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About the Citadines Shinjuku Tokyo

Location 1-28-13 Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to 160-0022

Property Features

As a guest of Citadines Shinjuku Tokyo, you'll find a 24-hour fitness center, concierge services, and laundry facilities. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Citadines Shinjuku Tokyo also features dry cleaning/laundry services, a television in a common area, and an elevator. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Tokyo aparthotel.

  • 1 building
  • 160 guestrooms or units
  • 12 levels
  • Built in 2008
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Haneda Airport (HND) (27 km / 16.8 mi)
  • Train station: Seibu-Shinjuku Station (1.5 km / 0.9 mi)
  • Metro station: Shinjuku-gyoemmae Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines Shinjuku Tokyo offers 160 air-conditioned accommodations with washers/dryers and safes. Flat-screen televisions come with satellite channels. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Deep soaking tub
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the aparthotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note that buffet meal service is not available at this property until further notice.

This property’s buffet breakfast service is suspended through December 31, 2021.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Citadines Shinjuku Tokyo

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: JPY 2750 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Hotel Tokyo Shinjuku
  • Citadines Shinjuku Tokyo
  • Citadines Tokyo Shinjuku
  • Citadines Tokyo Hotel Shinjuku
  • Citadines Tokyo Shinjuku Hotel Shinjuku
  • Shinjuku Citadines Tokyo Hotel
  • Citadines Shinjuku Tokyo Aparthotel
  • Citadines Tokyo Shinjuku Hotel
  • Citanes Shinjuku Tokyo
  • Citadines Shinjuku Tokyo Tokyo
  • Citadines Shinjuku Tokyo Aparthotel
  • Citadines Shinjuku Tokyo Aparthotel Tokyo

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.