Travelocity Verified Review
"We stayed at Clarion Pointe Galveston and had a mix of positives and frustrations. The location was great, parking was convenient, breakfast was very good, the waffle makers were fun, the coffee was excellent, and the beds and pillows were very comfortable.
Unfortunately, cleanliness was a major issue. The floors in our room, both hard floors and carpet, were extremely dirty. Our feet and socks kept getting filthy, and we ended up wiping the floors ourselves with towels. We also saw messes in the walkways that were not cleaned up promptly. The stairwells were dirty, and one elevator was out of order.
We appreciated that the hotel offers a laundromat, but it was not very user-friendly. There is no change machine or detergent dispenser, and the machines only take quarters, which was never explained. I had to make multiple trips to the front desk, and one dryer was out of order.
Communication needs improvement. We were never told about the outdoor shower, which would have helped a lot after the beach. It took over five hours to receive fresh towels after requesting them. The hairdryer was very weak, and the alarm clock was unusable and was also the only place with USB ports. There were no privacy curtains, only blackout curtains.
On our last day, even though we had a confirmed late checkout, staff knocked loudly twice before our checkout time, which was very uncomfortable.
Overall, the hotel has potential, but cleanliness and communication need significant improvement."
A verified traveler stayed at Clarion Pointe Galveston - Beachfront
