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4.7 out of 5

"My original choice for a hotel had to be cancelled, because of an issue at the hotel. After a phone call to Travelocity regarding the problem, she wa ... " More

By a verified traveler on Tue 10 Jul 2018

Hotel Description

3.5-star hotel near Syracuse University

City center stay

Within a 10-minute walk of this Downtown Syracuse hotel, you'll find Syracuse University and SUNY Upstate Medical University. Also, Carrier Dome is within half a mile (1 km) and Landmark Theatre is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the sauna and perks like free train station pick-up.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 235 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, free bottled water, and hair dryers are also available.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$124* Per night/room Mar 8 - Mar 9

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Room

Bed Count room.options.bedSize.MurphyBed.Singular Maximum Occupancy 2 Max

Sheraton Syracuse University Hotel & Conference Center ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Syracuse University Hotel & Conference Center

Everyone (3) Family (1)
5 out of 5
Close to SU Campus (walking distance). Very accommodating.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by Jason Mock

Thank you for kind words and 5 out of 5 score. We appreciate you choosing to stay with us, as we understand you have many choices when coming to Syracuse.

5 out of 5

Last minute change

Pros: Convenient to the event my wife and I were attending. Room itself was spacious.
Cons: The $15 daily charge for parking was high, but with no other options in the area, you're sort of stuck.
My original choice for a hotel had to be cancelled, because of an issue at the hotel. After a phone call to Travelocity regarding the problem, she was able to find another hotel in the same area. The second hotel was more expensive, but Travelocity covered the difference. Who could ask for more?

Posted by on Jul 10, 2018

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Comment from Hotel Management

Jul 11, 2018 by Sean O.

Thank you for sharing your feedback about our location and accommodations. We do hope to have the opportunity to have you as our guest when in Syracuse in the future!

5 out of 5

Excellent service. Excellent location . Friendly.

Greeted my staff every time we entered the hotel . Helpful staff . Clean hotel. Comfortable beds with awesome pillows and comforters!

Posted by on Feb 7, 2017

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3 out of 5

Convenient to Syracuse University

Cons: Elevators and restaurant.
The hotel was convenient to Syracuse University but overall it was just an average hotel and not what I expected from Sheraton. The room was average, but the staff were really friendly and helpful. The big downfalls were the elevators...like stepping into an oven and the restaurant on-site. The breakfast buffet was...meh. Don't waste your money here. Go to Starbucks or Dunkin' close by.

Posted by on Aug 15, 2016

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Comment from Hotel Management

Aug 21, 2016 by Elevator

Thank you for taking the time to share your feedback from your recent stay. Here at the Sheraton Syracuse University Hotel & Conference Center, we always strive to provide guests with high quality service and all the comforts of home. I'm sorry to hear that you experienced such high temperatures when riding in our Elevators. I have brought this matter to the attention of our Chief Engineer to further investigate. Once again, thank you for sharing your comments with us.

5 out of 5

Sheraton Syracuse University goes above and beyond!

Pros: Free Internet
Our company had a meeting there. It was easy and absolutely worth it! Not only did they provide excellent service and fabulous food, they go above and beyond. I had several things go wrong.. the projector I brought went bad, so they jumped to get me one with only 15 minutes before my meeting and acquired one. I also had a terrible cough and was facilitating the meeting. The server, Diana, came to me with a lemon tea, honey, and very kind words. I didn't even ask her to do that, but she reached out over and above her regular duties to help me out. Thank you Sheraton Syracuse University! My meeting was great and my team enjoyed themselves.

Posted by , from Rochester, NY, USA on Nov 2, 2011

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5 out of 5

Wonderful stay

Anytime I stay over in Syracuse, the Sheraton University will be my hotel. Great service, wonderful bed (pillow-top), classy furnishings, and a well-lit comfortable shower. The hotel and rooms were very clean and the location felt safe and was within a short walking distance to little university-type shops and restaurants.

Posted by on Jun 27, 2006

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About the Sheraton Syracuse University Hotel & Conference Center

Location 801 University Ave, Syracuse, NY 13210

Property Features

Sheraton Syracuse University Hotel & Conference Center offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Syracuse University Hotel & Conference Center. A roundtrip airport shuttle (available on request), a train station pick-up service, and a train station drop-off service are free. For a fee, parking is available. This 3.5-star Syracuse hotel is smoke free.

  • 235 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Syracuse, NY (SYR-Hancock Intl.) (13.2 km / 8.2 mi)
  • Train station: Syracuse Regional Transportation Center (5.7 km / 3.5 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Syracuse University Hotel & Conference Center offers 235 air-conditioned accommodations with safes and complimentary bottled water. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Flat-screen televisions come with premium cable channels and pay movies.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Rachels Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Sitrus on the Hill - This cocktail bar specializes in American cuisine and serves dinner only. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available on request from 5 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 5 AM to 11 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 80 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 30 for adults, USD 5 and USD 30 for children (approximately)
  • Self parking fee: USD 15 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Syracuse
  • Sheraton Syracuse Hotel
  • Sheraton Syracuse University
  • Sheraton Syracuse University Hotel
  • Sheraton University Hotel Syracuse
  • Syracuse Sheraton
  • Syracuse Sheraton Hotel
  • Syracuse Sheraton University
  • Syracuse University Sheraton
  • University Sheraton Syracuse
  • Sheraton Syracuse University Hotel And Conference Center
  • Sheraton Syracuse University Hotel Syracuse
  • Sheraton University Hotel
  • Sheraton University
  • Sheraton Syracuse University Hotel & Conference Center Hotel
  • Sheraton Syracuse University Hotel & Conference Center Syracuse

You should know

  • Sheraton Syracuse University Hotel & Conference Center offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
url importing https://www.travelocity.com/Syracuse-Hotels-Sheraton-Syracuse-University-Hotel-&-Conference-Center.h21037-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.