Skip to main content
Beginning of main content
4.8 out of 5

"This property was super convenient for our visit. We were able to walk to the Syracuse Carrier Dome for an Elton John concert. We felt safe at this ... " More

By a verified traveler on Mon 12 Sep 2022

Enter dates to see availability

Hotel Description

3.5-star hotel near Syracuse University

City center stay

At this Downtown Syracuse hotel, you'll be within a 5-minute walk of Syracuse University and Crouse Hospital. Syracuse VA Medical Center and SUNY Upstate Medical University are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free train station pick-up. Enjoy the sauna and perks like free train station drop-off.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$169* Per night/room Oct 10 - Oct 11

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Room, Non Smoking

Bed Count room.options.bedSize.MurphyBed.Singular Maximum Occupancy 2 Max

Sheraton Syracuse University Hotel & Conference Center ratings based on 13 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Syracuse University Hotel & Conference Center

Everyone (5) Couples (1) Family (4)
5 out of 5
This property was super convenient for our visit. We were able to walk to the Syracuse Carrier Dome for an Elton John concert. We felt safe at this property, and the area was quiet. Nice restaurant on-site, too. Staff was friendly and thoughtful.

Posted by on Sep 12, 2022

Was this review helpful to you?
Comment from Hotel Management

Sep 12, 2022 by Jason

Cynthia, Thank you for staying with us. We are so pleased you had a great time and enjoyed the hotel. I am sure the concert was incredible. Hope to see you for the next big show!!!Sincerely

5 out of 5
Wonderful staff!!! Sherry, Sara, Brian and everyone I encountered!!! My fourth stay here and will be back soon

Posted by , from little rock on Apr 18, 2022

Was this review helpful to you?
Comment from Hotel Management

Apr 18, 2022 by Jason

Leslie, Thank you for staying with us. Greatly appreciate the wonderful words regarding our associates and we look forward to the next visit.

5 out of 5

Posted by on Dec 13, 2021

Was this review helpful to you?
5 out of 5
Overall nice stay

Posted by on Nov 15, 2021

Was this review helpful to you?
Comment from Hotel Management

Nov 24, 2021 by Jason

Thank you for staying with us and providing the high score you posted. We hope to see you in the future. Have a safe and happy holiday season.

5 out of 5
Gentlemen at check in late Thursday night was super friendly!

Posted by on Nov 12, 2021

Was this review helpful to you?
Comment from Hotel Management

Nov 24, 2021 by Jason

Thank you for staying with us and providing the high score you posted. We hope to see you in the future. Have a safe and happy holiday season.

5 out of 5
Great thanks

Posted by on Sep 24, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 24, 2021 by Jason

Kristen, Thank you for the high marks. We appreciate you staying with us and hope to have you back real soon.

5 out of 5
I really like the location and how well the rooms were appointed

Posted by on May 10, 2020

Was this review helpful to you?
Comment from Hotel Management

May 11, 2020 by Jason

Thank you for your wonderful comments and the 5 out of 5 stars. We appreciate you staying with us and hope to see you in the future.

5 out of 5
Close to SU Campus (walking distance). Very accommodating.

Posted by on Aug 11, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 12, 2019 by Jason Mock

Thank you for kind words and 5 out of 5 score. We appreciate you choosing to stay with us, as we understand you have many choices when coming to Syracuse.

5 out of 5

Last minute change

Pros: Convenient to the event my wife and I were attending. Room itself was spacious.
Cons: The $15 daily charge for parking was high, but with no other options in the area, you're sort of stuck.
My original choice for a hotel had to be cancelled, because of an issue at the hotel. After a phone call to Travelocity regarding the problem, she was able to find another hotel in the same area. The second hotel was more expensive, but Travelocity covered the difference. Who could ask for more?

Posted by on Jul 10, 2018

Was this review helpful to you?
Comment from Hotel Management

Jul 11, 2018 by Sean O.

Thank you for sharing your feedback about our location and accommodations. We do hope to have the opportunity to have you as our guest when in Syracuse in the future!

5 out of 5

Excellent service. Excellent location . Friendly.

Greeted my staff every time we entered the hotel . Helpful staff . Clean hotel. Comfortable beds with awesome pillows and comforters!

Posted by on Feb 7, 2017

Was this review helpful to you?

About the Sheraton Syracuse University Hotel & Conference Center

Location 801 University Ave, Syracuse, NY 13210

Property Features

Sheraton Syracuse University Hotel & Conference Center offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Syracuse University Hotel & Conference Center. A train station pick-up service and a train station drop-off service are free. For a fee, parking is available. This 3.5-star Syracuse hotel is smoke free.

  • 235 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Syracuse Regional Transportation Center (5.7 km / 3.6 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Syracuse University Hotel & Conference Center offers 235 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Syracuse hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Rachels Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Sitrus on the Hill - This cocktail bar specializes in American cuisine and serves dinner only. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the train station. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sheraton Syracuse University Hotel & Conference Center offers transfers from the train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 80 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 30 for adults, USD 5 and USD 30 for children (approximately)
  • Self parking fee: USD 16 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Syracuse
  • Sheraton Syracuse Hotel
  • Sheraton Syracuse University
  • Sheraton Syracuse University Hotel
  • Sheraton University Hotel Syracuse
  • Syracuse Sheraton
  • Syracuse Sheraton Hotel
  • Syracuse Sheraton University
  • Syracuse University Sheraton
  • University Sheraton Syracuse
  • Sheraton Syracuse University Hotel And Conference Center
  • Sheraton Syracuse University Hotel Syracuse
  • Sheraton University Hotel
  • Sheraton University
  • Sheraton Syracuse University Hotel & Conference Center Hotel
  • Sheraton Syracuse University Hotel & Conference Center Syracuse

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.travelocity.com/Syracuse-Hotels-Sheraton-Syracuse-University-Hotel-&-Conference-Center.h21037-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Syracuse-Hotels-Sheraton-Syracuse-University-Hotel-&-Conference-Center.h21037-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Syracuse-Hotels-Sheraton-Syracuse-University-Hotel-&-Conference-Center.h21037-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.