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"Clean, affordable, friendly staff " More

By a verified traveler on Sun 16 May 2021

Hotel Description

North Syracuse guestrooms with kitchenettes

Near boardwalk, shopping

Within 3 miles (5 km) of this North Syracuse hotel, you'll find North Medical Family Practice and Hopkins Road County Park. WonderWorks and 5 Wits Adventure are also within 6 miles (10 km).

Free shuttle, parking

This hotel doesn't skimp on freebies - guests receive free WiFi, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the 24-hour business center, express check-out, and free train station pick-up. There's a 24-hour fitness center on site, and laundry facilities and free newspapers are also offered.

Free Internet, kitchenettes

The 115 guestrooms feature well-equipped kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. LCD TVs come with cable channels, and other amenities include free WiFi and washers/dryers. Housekeeping is available on request.

Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$91* Per night/room Sep 26 - Sep 27

Studio Suite, 1 Queen Bed, Accessible (Comm, Trans Shwr)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (1 Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Candlewood Suites - Syracuse Airport, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Candlewood Suites - Syracuse Airport, an IHG Hotel

Everyone (5) Couples (2) Family (3)
5 out of 5
Clean, affordable, friendly staff

Posted by on May 16, 2021

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Comment from Hotel Management

Jun 2, 2021 by DOS

Thank you

2 out of 5
My room smelled like mildew. Had the window opened all night to air out the room. I told front desk in the morning to tired to inform them after check in.

Posted by on May 6, 2021

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Comment from Hotel Management

May 6, 2021 by DOS

We are very sorry for your experience. Your feedback is very important to us and we will share with our management team.

3 out of 5
It was super basic. It was clean but everything looks outdated.

Posted by on May 6, 2020

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Comment from Hotel Management

Jun 11, 2020 by DOS

We appreicate your response and will share with our owners. Thank you for choosing to stay with us, we lookforward to welcoming you back soon.

5 out of 5

Posted by on Dec 9, 2019

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Comment from Hotel Management

Jan 29, 2020 by General Manager

Thank you for the positive review you gave based on your recent stay here. We hope to see you again soon!

4 out of 5

Posted by on Nov 23, 2019

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4 out of 5
Clean! Didn’t like the bathroom sink! Old and cracked!

Posted by on Nov 12, 2019

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5 out of 5

Posted by on Jul 23, 2019

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3 out of 5

Posted by on Mar 12, 2019

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3 out of 5
Nothing unique... nothing I didn’t like... pretty much no frills

Posted by on Feb 10, 2019

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Comment from Hotel Management

Feb 15, 2019 by Hotel Manager

Thank you for sharing your feedback based on your recent stay here. I would like to know what we could have done to earn a higher rating from you? We are always looking for ways to improve and would love to hear from you. Thank you for your time and have a great rest of your week.

5 out of 5
The room and the property was very nice along with the front registration staff

Posted by on Dec 9, 2018

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About the Candlewood Suites - Syracuse Airport, an IHG Hotel

Location 5414 South Bay Road Town of Salina, North Syracuse, NY 13212

Property Features

There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. An area shuttle within 3 mi and a roundtrip airport shuttle at scheduled times are free. A 24-hour fitness center, barbecue grills, and a vending machine are also featured at the business-friendly Candlewood Suites - Syracuse Airport, an IHG Hotel. Free self parking is available. Smoking is allowed in designated areas at this North Syracuse hotel.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Built in 2004
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Train station: Syracuse Regional Transportation Center (7.3 km / 4.5 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 mi, train station pick-up, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Candlewood Suites - Syracuse Airport, an IHG Hotel offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This North Syracuse hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

  • In-room kitchenette
  • Washer and dryer
  • Private outdoor space
  • HD television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per day (maximum USD 150 per stay), plus a deposit of USD 20 per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Hotel Syracuse Airport
  • Candlewood Suites Syracuse Airport
  • Candlewood Syracuse Airport
  • Candlewood Suites Syracuse Airport Aparthotel
  • Candlewood Suites Syracuse
  • Candlewood Suites Syracuse Airport
  • Candlewood Suites - Syracuse Airport, an IHG Hotel Hotel

You should know

  • Candlewood Suites - Syracuse Airport, an IHG Hotel offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.