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4.1 out of 5

"The stay was prefect " More

By a verified traveler on Thu 11 Aug 2022

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Hotel Description

3.5-star hotel near Onondaga Lake Park

In shopping district

You'll find Onondaga Lake Park and Lake Onondaga within 2 miles (3 km) of this hotel. NBT Bank Stadium and Central New York Regional Market are also within 2 miles (3 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and perks like free self parking.

Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$121* Per night/room Feb 28 - Mar 1

Suite, 2 Queen Beds, Kitchen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel ratings based on 31 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel

Everyone (12) Couples (3) Family (15)
1 out of 5
We initially got a nasty room. However u guys made it right by giving us anotherrp plus a food voucher

Posted by on Jan 21, 2023

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Comment from Hotel Management

Jan 22, 2023 by Jess W.

I'm sorry you happened to get an dirty room, accidents happen. I also see our staff went out of their way to make things right with you, and they attempted to make sure you were happy with your stay. Yet I see by your rating your were still beyond displeased? Did our staff direct you to reach out to management for further service recovery options based on your dissatisfaction? We would have been more than happy to assist you further. If you feel the need to discuss this further at any point please feel free to contact us and ask for Michelle our Operations Manager or Chelsea our General Manager.

5 out of 5
Very comfortable.

Posted by on Nov 21, 2022

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Comment from Hotel Management

Nov 21, 2022 by HOLIDAY INN&SUITES

Thank you Judy

4 out of 5
The stay was prefect

Posted by on Aug 11, 2022

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Comment from Hotel Management

Aug 15, 2022 by Director of Sales

So happy to hear. We hope to welcome you back soon.

4 out of 5
Hot tub was just warm and jets barely on. Ice machine didn't work..

Posted by , from newark on Dec 2, 2021

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Comment from Hotel Management

Dec 6, 2021 by Chelsea P

We have fixed the ice machine. Our hot tub is at the highest we are legally allowed to have it, I apologize. We will look into the jets and get it taken care of.

5 out of 5
Excellent room with great water pressure, thermostat, and extremely clean and comfortable linens. Desk staff was very friendly and helpful. Small restaurant was perfect to grab a quick breakfast. Pool and hot tub were also very clean and well kept. Will definitely stay here again!

Posted by , from Victor on Oct 17, 2021

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Comment from Hotel Management

Oct 25, 2021 by Chelsea

Thank you for the great review and we look forward to seeing you again!

1 out of 5
There was a name change which led to some confusion in finding the lodging.

Posted by , from EDINA on Sep 10, 2021

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Comment from Hotel Management

Sep 10, 2021 by Michelle D.

We are sorry if there was any confusion. We will double check with our booking agencies to make sure the name change has been made.

5 out of 5
This hotel was mich nicer than I was expecting for the price. The staff was friendly and helpful. I certainly hope to visit again.

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 23, 2021 by CamC

Thank you for the feedback ! We hope to see you again!!

4 out of 5

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 24, 2021 by Michelle D.

Thanks for staying with us. We appreciate your feedback.

5 out of 5

Posted by on Apr 25, 2021

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Comment from Hotel Management

May 7, 2021 by Management

Thank you for your review! Please let us serve you again!

4 out of 5
It looks like you have remodeled .. It has a very warm feeling when you walk in...

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 3, 2020 by maplewood

Thank you

About the Holiday Inn & Suites Syracuse Airport - Liverpool

Location 400 7th North St., Liverpool, NY 13088

Property Features

Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel offers its guests a children's pool, an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 2100 square feet (195 square meters) and includes conference space. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel. A roundtrip airport shuttle is free during limited hours. Free self parking is available. This 3.5-star Liverpool hotel is smoke free.

  • 1 building
  • 137 guestrooms or units
  • 3 levels
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Syracuse Regional Transportation Center (2.9 km / 1.8 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel offers 137 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers with hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Liverpool hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.

Blue Spruce Lounge - This bistro specializes in American cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Holiday Inn & Suites Syracuse Airport - Liverpool, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.

Pet Policy

  • Pets: USD 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 25 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.99 and USD 19.99 for adults, USD 5.99 and USD 19.99 for children (approximately)
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maplewood Inn Syracuse Liverpool
  • Maplewood Syracuse
  • Maplewood Syracuse Liverpool
  • Maplewood Suites Extended Stay Hotel Liverpool
  • Maplewood Suites Extended Stay Hotel
  • Maplewood Suites Extended Stay Liverpool
  • The Maplewood Hotel Liverpool
  • Maplewood Suites Syracuse Airport
  • Holiday Inn Suites Syracuse Airport Liverpool
  • Maplewood Suites Extended Stay Syracuse/Airport
  • Holiday Inn Suites Syracuse Airport Liverpool an IHG Hotel

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.