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4.1 out of 5

"Easy and friendly check in. Nice room. Restaurant was closed on Sunday. Inconvenient " More

By a verified traveler on Mon 12 Jul 2021

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Hotel Description

3-star guestrooms with kitchens

Near the airport

Stay at this East Syracuse hotel and you'll be within 9 miles (15 km) of Destiny USA and Erie Canal Museum. Also within 9 miles (15 km) are Syracuse University and Onondaga Lake Park.

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$146* Per night/room Sep 11 - Sep 12

One king bed junior suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (With Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

One king bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Garden Inn Syracuse ratings based on 28 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Syracuse

Everyone (12) Couples (4) Family (3)
2 out of 5
The bathroom sink was broken and could not be used. This was at 11pm so we lived with it. I’m a HH member, but I would not stay here again.

Posted by on Mar 24, 2022

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Comment from Hotel Management

Mar 24, 2022 by Lisa

Catherine, I am truly sorry for the issues with your sink. If you were to ever experience an issue call the desk and we can fix it for you no matter the time. Our goal is to make your stay exceptional.

4 out of 5

Posted by , from Melville on Aug 25, 2021

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4 out of 5
Easy and friendly check in. Nice room. Restaurant was closed on Sunday. Inconvenient

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 12, 2021 by SF

Thank you for the review! We hope to see you again soon!

5 out of 5
I thought the bed at the hotel was one of the best I've ever slept in, Unfortunately due to covid restrictions I wasn't able to use the spa.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 10, 2021 by SF

Thank you for the great review! We hope to see you again soon!

5 out of 5

Posted by on Mar 14, 2021

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Comment from Hotel Management

Mar 25, 2021 by SF

Thank you for the great review! We hope to see you again soon!

5 out of 5
Very friendly staff. Clean. Note that “Breakfast Included” is listed as a property amenity, but it is not included without a room upgrade or separate purchase.

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 16, 2021 by SF

Thank you for the great review! We will look into the miscommunication on the breakfast and we hope to see you again soon!

5 out of 5

Posted by on Sep 24, 2020

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Comment from Hotel Management

Sep 28, 2020 by Stephanie Forbes

Thank you for the great review! We hope to see you again soon!

4 out of 5

Posted by on Aug 9, 2020

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Comment from Hotel Management

Aug 10, 2020 by Stephanie Forbes

Thank you for the review. We hope to see you again soon!

4 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 17, 2020 by Stephanie Forbes

Thank you for the great review! We hope to see you again soon.

5 out of 5
Wonderful rooms, clean, quiet, great sleep. Staff friendly and helpful. Pleasant to be there, felt like an apartment (like home)

Posted by on Jan 16, 2020

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Comment from Hotel Management

Jan 20, 2020 by Stephanie Forbes

Thank you for the great review! We are so glad you enjoyed your stay and we hope to see you again soon!

About the Hilton Garden Inn Syracuse

Location 6004 Fair Lakes Rd, East Syracuse, NY 13057

Property Features

Hilton Garden Inn Syracuse offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. The business-friendly Hilton Garden Inn Syracuse also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This 3-star East Syracuse hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • Built in 2002
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Syracuse offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with digital channels. Accommodations at this 3-star hotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include bathtubs, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 10:00 AM.

Wild Goose Pub - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 9.95 per person (approximately)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Syracuse
  • Hilton Garden Inn Syracuse
  • Syracuse Hilton Garden Inn
  • East Syracuse Hilton
  • Hilton East Syracuse
  • Hilton Garden Inn Syracuse Hotel East Syracuse
  • Hilton Garden Inn Syracuse Hotel
  • Hilton Syracuse East Syracuse
  • Hilton Garden Inn Syracuse Hotel
  • Hilton Garden Inn Syracuse East Syracuse
  • Hilton Garden Inn Syracuse Hotel East Syracuse

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.