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4.2 out of 5

"The hotel is close to the Syracuse Airport and has a convenient shuttle which runs often as needed. The rooms are comfortable and clean, the beds are ... " More

By a verified traveler on Wed 29 Sep 2021

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Hotel Description

North Syracuse guestrooms with free WiFi

Near the airport

Within 6 miles (10 km) of this hotel, you'll find Destiny USA and Onondaga Lake Park. Erie Canal Museum and Museum of Science and Technology are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Free perks include buffet breakfast, free self parking, and a roundtrip airport shuttle. A free area shuttle, a free shopping center shuttle, and laundry facilities are also offered.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 95 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and free newspapers.

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$102* Per night/room Nov 7 - Nov 8

Suite, 1 King Bed, Accessible (Hearing, Mobility)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 King Bed (Leisure)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Holiday Inn Express Syracuse Airport, an IHG Hotel ratings based on 21 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Syracuse Airport, an IHG Hotel

Everyone (7) Couples (3) Family (4)
5 out of 5
The hotel is close to the Syracuse Airport and has a convenient shuttle which runs often as needed. The rooms are comfortable and clean, the beds are new, the front desk staff was wonderful on all shifts, and the breakfast menu was fantastic--much appreciated after my cross-country flight with almost nothing offered on the planes. I would suggest removal of the outdoor music speakers, which were playing music all night outside my window.

Posted by on Sep 29, 2021

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Comment from Hotel Management

Oct 5, 2021 by LeighAnne

Thank you for the kind words! We are delighted that our hotel met your needs. Thanks so much for your feedback.

5 out of 5
The front desk staff was very helpful and knowledgeable. The shuttle driver from the airport was new and was just great. The only suggestion I would make is eliminating the outdoor music speakers, which play all night.

Posted by on Sep 29, 2021

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Comment from Hotel Management

Oct 5, 2021 by LeighAnne

Thank you for your kind words! We hope to see you again when your travels bring you back to Syracuse.

2 out of 5
After check-in we went to our room only to find out that it was not cleaned yet. They sent us to another room. Later in the evening they called because they had double booked the room and someone was trying to get in at 11:30 that evening. Additionally, there was a tree outside our window which had limbs that constantly beat against our window all night long in the wind. The staff responded well; however, they obviously had booking problems.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 30, 2021 by LeighAnne

I am so sorry for any inconvenience you experienced. You may have been here when we were experiencing some issues with our software. That was corrected within a few hours. We hope you'll give us a chance again if you return to the Syracuse area.

3 out of 5
Friendly front desk. Dirty and run down for a Holiday Inn Express.

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jul 18, 2021 by LeighAnne

We do follow all IHG Covid cleaning guidelines. Our property will be going through a full renovations later in 2021. We hope you'll stay with us again to see these wonderful changes.

5 out of 5
James was excellent. Got us a shuttle to dinner and went way above any of our expectations

Posted by on Jul 4, 2020

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Comment from Hotel Management

Jul 6, 2020 by Leeanne

Thank you so much for your kind words. Yes James is a great representative for our hotel. I am so glad we were able to exceed your expectations. We hope if you are back in the Syracuse area, that you will stay with us again!

3 out of 5
I reserved a king size bed and couch and was told at check in it wasn’t available only had two queen beds

Posted by , from Pa on Feb 23, 2020

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5 out of 5
Very accomodating staff. Under renovations. Internet down

Posted by on Jan 24, 2020

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4 out of 5
Rooms around us were VERY loud at night...arguing! Walls are thin!!!

Posted by on Jan 2, 2020

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5 out of 5

Posted by on Sep 16, 2019

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5 out of 5
We had a wonderful experience and were very grateful for the airport shuttle and wonderful driver and front desk staff!! Thank you!

Posted by on Sep 8, 2019

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About the Holiday Inn Express Syracuse Airport, an IHG Hotel

Location 5418 South Bay Road, North Syracuse, NY 13212

Property Features

Holiday Inn Express Syracuse Airport, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Holiday Inn Express Syracuse Airport, an IHG Hotel also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. An area shuttle within 3 miles and a roundtrip airport shuttle during limited hours are free. Limited free parking is available on a first-come, first-served basis. This North Syracuse hotel is smoke free.

  • 95 guestrooms or units
  • 3 levels
  • 300 sq ft of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Train station: Syracuse Regional Transportation Center (7.3 km / 4.5 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 miles, train station pick-up, and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Syracuse Airport, an IHG Hotel offers 95 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 5:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Syracuse Airport
  • Holiday Inn Express Syracuse Airport
  • Holiday Inn Express Syracuse Airport Hotel
  • Inn Express Syracuse Hotel
  • Holiday Inn Express Syracuse Airport
  • Holiday Inn Express Syracuse Airport, an IHG Hotel Hotel

You should know

  • Holiday Inn Express Syracuse Airport, an IHG Hotel offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.