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 East Syracuse •1 Room
 East Syracuse • 1 Room
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DoubleTree by Hilton Hotel Syracuse

4-star property
6301 Route 298, East Syracuse, NY 1-855-201-7819
4.0 out of 5
Very good!
See all 22 travelocity Reviews

"Liked everything except at door 4 the lighting was very poor and there was alot of stairs to go to get to the door " More

By a verified traveler on Sun 01 Jan 2023

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Hotel Description

Enjoy the indoor pool at this 4-star East Syracuse hotel

Close to airport

Within 6 miles (10 km) of this hotel, you'll find Syracuse University and Destiny USA. Erie Canal Museum is within 6 miles (10 km) and The Oncenter is within 9 miles (15 km).

Free shuttle, parking

This hotel features an indoor pool and a 24-hour gym. There's no skimping on freebies - guests receive free WiFi, free self parking, and a free airport shuttle. A 24-hour business center, a terrace, and a snack bar/deli are also on offer.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$136* Per night/room Jun 23 - Jun 24

Standard Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Syracuse ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Syracuse

Everyone (12) Couples (6) Family (3)
5 out of 5

Posted by on Mar 25, 2023

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2 out of 5
Hotel lobby is nice. Bar staff was nice. HOWEVER, if you stay at this property and are in the older section or in the 100 block of rooms, Do not expect hotwater. EVER! Apparently, you are expected to run the hot water for more than 10-15 minute's. Not sure the magic number but we never reached it. Staff acted as if we should have known. She stated it takes a while for the hot water to get to get to that side of the building! SERIOUSLY! How is that ok. Bottom line, if you expect to shower its not happening.

Posted by on Jan 14, 2023

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Comment from Hotel Management

Jan 16, 2023 by General Manager

Dear Nicole,Thank you for your feedback. We're glad our inviting lobby and bar impressed you. However, we apologize for any issues with the hot water. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

5 out of 5
Liked everything except at door 4 the lighting was very poor and there was alot of stairs to go to get to the door

Posted by on Jan 1, 2023

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Comment from Hotel Management

Jan 31, 2023 by Marissa Prasad

Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that overall, you enjoyed your stay with us at the Doubletree by Hilton Syracuse. I will be sure to speak with our engineering department about the lighting at the back of the building. We look forward to welcoming you back to our hotel in the future.

4 out of 5
Front desk staff was very friendly and informative. Room was clean and tidy. The pool was open and refreshing. The hot tub was open but not operating correctly- no bubbles. Air conditioner didn’t work great through the night - room was humid. We would stay again if in the area but would look elsewhere for a hot tub first.

Posted by , from North Attleboro on Aug 22, 2022

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4 out of 5
Good property. Large

Posted by , from CLEVELAND HEIGHTS on Jul 31, 2022

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4 out of 5

Posted by on Jan 14, 2022

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5 out of 5

Posted by on Jan 6, 2022

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5 out of 5
Great experience. Will definitely be coming back.

Posted by on Oct 11, 2021

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5 out of 5
Your staff made the difference, what a beautiful lay out but your staff was exceptional. I travel every weekend for 6 months of the year and was so pleased with my stay.

Posted by on Mar 16, 2021

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Comment from Hotel Management

Mar 22, 2021 by Marissa Prasad

Thank you so much for your feedback, that's wonderful to read! Hope to see you again soon!

3 out of 5
Beds comfortable, service ok, only rooms clean. Cookies good wish there was better variety channels to watch.

Posted by , from Syracuse on Feb 15, 2020

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Comment from Hotel Management

Feb 16, 2020 by General Manager

Felicia, thank you for staying with us. We are delighted to read how much you liked your well-maintained room and that you slept well on our comfortable beds. We appreciate your kind review and hope you will be back to see us again soon. Thank you, Rob Benetti, General Manager

About the DoubleTree by Hilton Hotel Syracuse

Location 6301 Route 298, East Syracuse, NY 13057

Property Features

DoubleTree by Hilton Hotel Syracuse offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16006 square feet (1487 square meters) and includes conference space. A terrace, multilingual staff, and coffee/tea in a common area are also featured at DoubleTree by Hilton Hotel Syracuse. A roundtrip airport shuttle is free (available on request). Free self parking is available.

  • 250 guestrooms or units
  • 7 levels
  • 16006 sq ft of conference space
  • 1487 sq m of conference space
  • Built in 1977
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel Syracuse offers 250 accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

DoubleTree by Hilton Hotel Syracuse offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per pet, per stay
  • Weight limit: 50 lbs per pet
  • Food and water bowls and an off-leash area are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Children stay free - maximum age 12
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5–18.95 for adults, and USD 5–12.95 for children
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Syracuse
  • DoubleTree Hilton Syracuse
  • DoubleTree Syracuse
  • Hilton DoubleTree Syracuse
  • Hilton Syracuse
  • Hilton Syracuse DoubleTree
  • Syracuse DoubleTree
  • Syracuse Hilton
  • Syracuse Hilton DoubleTree
  • Doubletree East Syracuse
  • Doubletree Hotel East Syracuse
  • East Syracuse Doubletree
  • DoubleTree Hilton Syracuse Hotel
  • Doubletree By Hilton Syracuse
  • DoubleTree by Hilton Hotel Syracuse Hotel
  • DoubleTree by Hilton Hotel Syracuse East Syracuse
  • DoubleTree by Hilton Hotel Syracuse Hotel East Syracuse

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.