Within 3 miles (5 km) of this East Syracuse hotel, you'll find Brooklawn Golf Course and Palace Theater. Syracuse University and Destiny USA are also within 6 miles (10 km).
Renovated in 2020
A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like cooked-to-order breakfast and free self parking.
Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing)
Bed Count1 King BedMaximum Occupancy
4 Max
Basic Room, 1 King Bed
Bed Count1 King BedMaximum Occupancy
4 Max
Suite, 1 King Bed with Sofa bed, Non Smoking
Bed Count1 King BedMaximum Occupancy
4 Max
Embassy Suites Syracuse ratings based on 15 Verified Reviews
Review Summary
2.9
out of 5
3.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Embassy Suites Syracuse
Everyone (4)Couples (5)Family (4)
1 out of 5
I chose this property because of the nice swimming pool. prior to arrival I was informed that the pool occupancy would be limited due to covid.
Upon arrival..I was told the pool is not functional and could not be used. I asked if I would be compensated for the major amenity that was not available. I was told no. I asked if I could have a room upgrade "NO" Standing at the desk I was told I could go elsewhere. But they could not reimburse me. And they could not guarantee that the 3rd party booking agent could either. Needless to say I was not happy and after driving for 8 hrs was not in a mood to search for another hotel. Seemed like a case of bait and switch. Obviously they had the ability to contact me prior so I could make other arrangements but they chose not to. It seems I should have been charged a reduced rate since this major amenity was not available as it was advertised. I definitely would have stayed elsewhere if I knew there was no pool available.
Posted by Kathleen on Dec 30, 2022
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Comment from Hotel Management
Dec 31, 2022
by Nicole
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy. The pool pump broke earlier in the week and no chemicals were getting into the pool to clean and sanitize it. Therefore, it could not be open until the company comes out to repair it. We do offer spacious suites, manager reception and free made to order breakfast for you to enjoy. We are much more than a pool. Since all rooms are suites we do not offer upgrades as there is nothing to upgrade to. We deeply apologize you had this experience. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
5 out of 5
Posted by Patrcia on Sep 24, 2022
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4 out of 5
Very nice staff, accommodating to our requests without any issues at all.
Posted by Jason on Jun 6, 2022
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Comment from Hotel Management
Aug 4, 2022
by Nicole Whitney
Thank you for taking a moment to share your experience. We value your business as well as your great scores, it shows us that we are doing a good job, Thank You. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
1 out of 5
i added a room through the hotel for an extra night. i was given 4 rooms (literally given 4 room keys and told to go check) by the 3rd room key i walked back to the front desk and told them they should probably check the rooms before i do. before we found a room without hair in the bath tub drain, a sticker of some kind stuck to the tub ( i could rub it off with my finger, a dirty sink, a broken lamp, a dirty brown lamp, and a leaking sink. We stayed in the room with the leaking sink and the broken lamp. The executive manager was annoyed by the fact she was "running out of rooms." Watching her pull hair out of drains with a glove and a clorox wipe was not how i wanted to start my trip. This was a surprise trip for my boyfriend. nothing special by the hotel for him. I was not offered a discount due to our inconvenience. We will never stay here again. The general manager is wonderful as well as the receptionist Ashley. I was disgusted by the amount of money i paid for 1 room for 2 nights and another room for 1 night to have this happen. i was embarrassed our guests who came up on the second night would have a room like ours. Their room smelled clean. Our room was covered in dust in the closet and the curtains.
Posted by Maria on Apr 25, 2022
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Comment from Hotel Management
May 6, 2022
by Aimee Burton
I am very sorry to hear that your room was not cleaned to your specifications prior to check in Maria, and appreciate you taking the time to let us know about your experience. We have had a shift in our housekeeping team, that we have been working on, and I am sorry to hear that this effected your stay. We want all of our guests to feel safe and comfortable in our hotel, now more than ever, and I am sorry we missed the mark for you. I hope that you give us another chance in the future.
2 out of 5
The hotel itself was beautiful and wonderfully kept, the maintenance guy was also very prompt and polite with the small issue we had, but almost everyone working the front desk was RUDE. They were short with not only us but other customers we observed. And none of us (the customers) were impolite or rude in any way. We were also given 2 complimentary drink tickets per night which was wonderful, but we couldn’t use the ones for Sunday because the bar was closed, so what was the point in giving them to us? Lastly, we weren’t allowed to buy anything from the market with cash or any cards, things could only be charged to the room? Which I thought was odd, but whatever I guess they didn’t want my money that bad then. Overall just disappointed with the customer service from the front desk. You’d think they’d be nicer or more helpful considering they work in the hospitality business..
Posted by Kelly on Apr 12, 2022
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Comment from Hotel Management
Apr 13, 2022
by Christine
Thank you for your feedback, please know that we strive to provide gracious and caring service. We are going through some growing pains at the desk and I will be sure to share with them your feedback as a learning tool so they are making better impressions. I am so sorry that you were made to feel this way.
4 out of 5
Posted by Florencia on Dec 30, 2021
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2 out of 5
Room was not cleaned to my satisfaction
Posted by KAYLA MECHELE on Dec 5, 2021
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Comment from Hotel Management
Dec 31, 2021
by Alyssa Wojnowicz- Assistant General Manager
Thank you for taking the time to leave your feedback regarding your recent stay with us. I am sorry to hear that the room was not cleaned to your specifications. If there is something specific I may address with my staff, I would really like to hear it please so that we can curb anything before it becomes a habit. We have been going through a bit of a shift in the housekeeping department, and I am very sorry that this effected your stay. We hope you will give us another try in the future to show you a better experience.
5 out of 5
One of the BEST hotel stays of the year for me!
Hot, well prepared breakfast, huge variety!
Clean large room with nothing lacking
Posted by PAUL on Oct 31, 2021
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Comment from Hotel Management
Nov 3, 2021
by Aly Wojnowicz- Assistant General Manager
Hello Paul, and thank you for choosing to stay with us, as well as for leaving your very kind feedback. We are glad you enjoyed your time here, and look forward to welcoming you back in the near future.
5 out of 5
Posted by Linda on Sep 18, 2021
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5 out of 5
Breakfast was v. Good. Bed was actually too soft. Elevator congestion was a bit troublesome. Overall very good stay
Posted by a verified traveler on Jul 30, 2021
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Comment from Hotel Management
Jul 31, 2021
by Aly Wojnowicz- Operations Manager
Thank you for staying with us and for leaving such great feedback! We are thrilled you enjoyed your stay, and maybe next time we can take off the extra topper on the mattress for you? It seems you stayed while we had a couple of teams in house, and we are sorry the elevator took sometime, but very glad that you enjoyed our hot breakfast being back!
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 5612 square feet (521 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites Syracuse. Free self parking is available. A complete renovation of Embassy Suites Syracuse was completed in March 2020.
1 building
214 guestrooms or units
5 levels
5612 sq ft of conference space
521 sq m of conference space
Built in 1980
Cooked-to-order breakfast (free)
Manager's reception (free)
Deli
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Wedding services available
Gift shop
ATM
Elevator
Bar or lounge
Dining venue
Family Friendly Amenities
Free WiFi
Snack bar/deli
Laundry facilities
Sofa bed
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free long-term parking
, Free self parking
Transport
Parking: Free self parking and extended parking
Room Amenities
Embassy Suites Syracuse offers 214 accommodations with MP3 docking stations and safes. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This East Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
MP3 dock
LCD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Shower and tub combination
Housekeeping (on request)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
Guests are served free cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception on select days.
The Eterie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Pool hoist on site
Wheelchair accessible path of travel
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair-accessible public washroom
Wheelchair accessible parking
In-room accessibility (in select rooms)
Assistive listening devices in meeting rooms
Assistive listening devices available
Wheelchair-accessible van parking
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 2:00 AM
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 12 years old and younger stay free, per registered adult, when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 75 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 per room
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Service animals are allowed
Service animals are exempt from fees/restrictions
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Children stay free - maximum age 12
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Children stay free
Number of children who can stay free - 3
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 200 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Embassy Suites Hotel Syracuse
Embassy Suites Syracuse
Syracuse Embassy Suites
East Syracuse Embassy Suites
Embassy Suites East Syracuse
Embassy Suites Syracuse Hotel
Embassy Suites Syracuse Hotel
Embassy Suites Syracuse East Syracuse
Embassy Suites Syracuse Hotel East Syracuse
You should know
Up to 3 children 12 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Embassy Suites Syracuse is 7 mi (12-min drive) away from the Hancock Intl. Airport (SYR) airport, the closest popular airport to the property.
Airport shuttle services are not available at Embassy Suites Syracuse.
This hotel is 8.6 mi (15-min drive) from Green Lakes Beach and 10 mi (17-min drive) from Valentines Beach. Don't forget your sunscreen!
Embassy Suites Syracuse offers free cooked-to-order breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:30 AM and 10:30 AM.
No, there is no casino at this hotel, but Point Place Casino (14-min drive) is nearby.
Check-in is from 3:00 PM - 2:00 AM.
This hotel offers free self parking and extended parking.
Yes, there's a pool.
Yes, there is a restaurant on site.
There are no spa services available at this hotel.
Embassy Suites Syracuse is 1.9 mi away from East Syracuse.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
