6/10 Aceptable
Sofia T.
28 mar. 2024
Le gustó: Limpieza
Great Property, Poor Property Management
We loved the location of the condo, and it was exactly as pictured. The bedroom was comfortable, and we loved the proximity to the mountain and the hot tub.
A few issues. The heat did not work in the living and kitchen area. We contacted property management several times and were told someone would contact us, but no one did. After 48 hours without heat and many messages to property management, we were told we would be compensated for the lack of heat. That’s great, but it did not keep us warm during our stay. We gave them permission to come into the condo at any time to look into the issue, but they did not feel it was necessary to look into the issue. We also asked for instructions for the fireplace since it was not working either, but property management never responded to that request.
Minor issue: we received three full size bath towels and zero pool towels for the two of us. The listing mentions pool towels being available and when we asked property management, they did not respond.
Overall, excellent property and location as long as you don’t have an issues that require property management support.
Sofia T.
Se hospedó 4 noches en marzo de 2024