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"Huge bed water in shower too cool " More

By a verified traveler on Mon 18 Oct 2021

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Hotel Description

3.5-star hotel near Abraham Lincoln Presidential Library and Museum

City center stay

With a stay at this Downtown Springfield hotel, you'll be within half a mile (1 km) of Abraham Lincoln Presidential Library and Museum and 3 miles (5 km) of Illinois State Fairgrounds. Prairie Capitol Convention Center and Lincoln Home National Historic Site are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. There's a bar/lounge on site, and laundry facilities and free newspapers are also provided.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 369 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include room service, coffee/tea makers, and down comforters.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$96* Per night/room Oct 26 - Oct 27

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Non Smoking (Oversized Suite)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Presidential Suite, 1 King Bed, Non Smoking (One-Bedroom Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Non Smoking (One-Bedroom Suite)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Wyndham Springfield City Centre ratings based on 26 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Wyndham Springfield City Centre

Everyone (15) Couples (4) Family (3)
4 out of 5
Huge bed water in shower too cool

Posted by on Oct 18, 2021

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Comment from Hotel Management

Oct 21, 2021 by Guest Services

Thank you for taking a moment to tell us about your stay. I'll pass on your concerns.

1 out of 5
From the time i checked in at 4pm. It took 7 hours for my room to be cleaned apparently. Staff was very rude. None of the vending machines worked.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 16, 2021 by Guest Services

We apologize for your wait. Our regular check-in time is at 4 p.m. Sorry for any misunderstanding.

4 out of 5
The view from the upper floors was impressive and our room was comfortable and larger than average

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 16, 2021 by Guest Services

Thank you for feedback! We look forward to seeing you again sometime soon!

4 out of 5
We had a suite which was nice but the bathroom sucked. The tp holder was broke and coming off the wall. The heat bulb in the shower was way too hot and you couldn’t turn it off without turning off the bathroom light. We ended up unscrewing the bulb.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 3, 2021 by Guest Services

Thank you for letting us know about your stay.

1 out of 5
We had adjoining rooms. The first had hair in the tub and sink when we checked in. The second room had tiny blood splatter in the bathroom, the towels wet disgusting!! I go to dry off and other people’s hair was on the towel!!! My pillow also had a dried crusty spot!! Will NEVER BOOK AGAIN!!

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 12, 2021 by Guest Services

We're sorry about your experience. Were you able to let us know so we could make things right?

1 out of 5
Absolutely terrible!! Stood in line for over an hour to check in and the line barely moved! They tell you that you can’t check in until 4 and then only have 1 person checking people in! While I was standing in line at least 3 people came down and said their keys weren’t working… I ended up canceling my reservation and went somewhere else. I will not be trying this hotel again and will absolutely not recommend this hotel to anyone!

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 28, 2021 by Guest Services

Thank you for your feedback.

2 out of 5
Property was very worn and super noisy. Finding an electrical outlet to charge a phone was an adventure. I would not stay here again.

Posted by on May 24, 2021

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Comment from Hotel Management

May 24, 2021 by Guest Services

Thank you for giving us your feedback.

1 out of 5
Door key not operating properly. Had to ride elevator back to the lobby three times. TV barely worked and shut off multiple times while changing the channels. Low water pressure. Noise level from neighbors extremely loud at 2:30 in the a.m.

Posted by , from Springfield Illinois on Sep 6, 2020

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Comment from Hotel Management

Sep 7, 2020 by Guest Services

Were we able to help you with any of these issues at the time they occurred?

5 out of 5

Posted by on Mar 15, 2020

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2 out of 5
Older hotel. No daily room service at all. Noisy room with squeaky pipes. Had to go to lobby for second day coffee packets. Round tower type building causes much squeaks in high wind made evening sleep difficult. Would stay elsewhere next visit.

Posted by , from Kansas City on Mar 9, 2020

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About the Wyndham Springfield City Centre

Location 700 E Adams St, Springfield, IL 62701

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Wyndham Springfield City Centre offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 50000 square feet (4645 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Wyndham Springfield City Centre. A roundtrip airport shuttle is free (available on request). Parking is available for a fee. This 3.5-star Springfield hotel is smoke free.

  • 1 building
  • 369 guestrooms or units
  • 30 levels
  • 2 dining venues
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Springfield Station (0.8 km / 0.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Wyndham Springfield City Centre offers 369 accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily.

Rise and Grind Cafe - This coffee shop specializes in American cuisine.

Nick and Nino's - This fine-dining restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

The Grille at City Centre - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Pinnacle Club - Onsite cocktail bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per stay
  • Maximum 1 per room (weight limit: 75 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Preferential Card; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Preferential Card. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 11.00 per night (in/out privileges)
  • Valet parking fee: USD 18.00 per night (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Springfield
  • Hilton Springfield
  • Springfield Hilton
  • Wyndham Springfield City
  • Wyndham Springfield City Centre Hotel
  • Wyndham Springfield City Centre
  • Wyndham Springfield City Centre Hotel
  • Wyndham Springfield City Centre Springfield
  • Wyndham Springfield City Centre Hotel Springfield

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.