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"The location of this hotel doesn't look like much. It's tucked into a commercial area. But there were plenty of decent restaurants within just a few m ... " More

By KLo66, from New Jersey, USA on Wed 11 Jul 2012

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Hotel Description

Hotel near Eastern States Exposition in West Springfield

In West Springfield

You'll be within 3 miles (5 km) of Eastern States Exposition and 6 miles (10 km) of MassMutual Center with a stay here. MGM Springfield and Holyoke Mall are also within 6 miles (10 km).

Free perks

Free self parking is available and the hotel's front desk is staffed around-the-clock. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A fireplace in the lobby and a safe deposit box are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 65 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Econo Lodge West Springfield Hwy 5 ratings based on 14 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Econo Lodge West Springfield Hwy 5

Everyone (1) Family (1)
2 out of 5
What I didn't like about this place was the toilet was plugged when my wife and I went to use it! The room was to cramped with furniture! It was way to loud to be able to get any sleep at all with all of the banging of doors from other rooms, people hooting and yelling outside of our room, and vagrants parking outside blasting their car radios so loud you can hear it as if it was in the room with you!!! This place is a negative 100!!!!! I would not recommend this place to any normal human being who wants a good nights rest, unless you like to party all night with a bunch of druggies, and dealers renting the other rooms!!! They are why there are not to many rooms available online at this place, because they are basically living their!

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 26, 2019 by Management

We apologize you had an unpleasant stay. If you stayed at our hotel on the weekend we are very busy as we are located near a lot of attractions like MGM, Six Flags, etc. We would have loved to address your concerns on the day of your stay. We are an extended stay hotel, so yes, people do "live" here sometimes for months or even years.

1 out of 5

Disgusting

I checked Sunday afternoon. I had quite a drive and went to bed rather early. I left for around 7:00am Monday morning. When I returned home from my work day around 5:15 I sat down on (freshly made) bed. I notice cigarette burn holes in the comforter in two spots. When I moved covers I also noticed long hair. This made me check sheets and room a bit more detailed. There ended up being multiple hairs with different colors and textures. I went to front desk where the young man at the counter Sam said he would have someone come to change sheets when the girl who handles that came back. He was not apologetic and actually rude. I asked to speak to a manager to which he replied you can call back Thursday and speak to Vinny. He also stated if I left he would not refund my money. It was a horrible experience and I will not be using booking for my next trip this way.

Posted by , from Boston Ma on Aug 20, 2016

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5 out of 5

The staff at this hotel was outstanding!

Pros: Free breakfast, Free Internet
The location of this hotel doesn't look like much. It's tucked into a commercial area. But there were plenty of decent restaurants within just a few miles. The place was clean and tidy and the staff was outstanding!

Posted by , from New Jersey, USA on Jul 11, 2012

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4 out of 5

the room was clean and quiet.

Pros: Free Internet
WAS UNABLE TO GET A RECIEPT OR AARP DISCOUNT.was helpful with directions.

Posted by , from Rome, NY on Jun 27, 2012

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1 out of 5

NO WAY JOSE'!! RUN FAST! Any1 seen the movie VACANCY?

We drove up and noticed everything closed down around this joint!~ 1 car in the small parking lot. The ""Manager"" was fixing his boat in the parking lot... The pics make it look 1/2 way decent. NOT! 3 old, dirty Matresses were leaning against a tree. YUCK! A cat was sitting on the breakfast table in the so called ""Office"". A woman was checking out early bcuz of noise and shady characters in the parking lot doing drugs at night. SCARY! We looked at a room and we could see the BED BUGS jumping.. WE RAN FAST! The manager was nice about not checking in. He said ""I still get my $ hr"" LOLOL If you don't mind getting bed bugs and raped in one stay, This is YOUR place.! Spend the extra $$ bucks and go to the Days inn. LOL

Posted by on Aug 29, 2008

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4 out of 5

A great stop

Hotel staff was excellent. The room was clean and comfortable. Was very pleased with the price.

Posted by on Mar 26, 2008

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2 out of 5

I can't believe we stayed here again

In town on business, and picked this hotel because of location, and because they allowed pets (We found out it was extra $15 on arrival. ). Room was less than clean, and very cold. The heat got room up to temperature, but only after hours of waiting. We had to return 2 weeks later, and because of our dog, we decided to try it again in hopes we simply got a bad room the first time. This room was in worse shape, paper coming off walls, birds in ceiling, and a broken coffee pot. Cleanliness was again, less than what you would expect, not "dirty", but far from "clean". The heater worked a little better, but this time we were smarter and planned our arrival so that we could turn the heat on before going out to dinner and errands, so it had several hours to get up to temperature. I would not recommend this hotel to anyone; there are cheaper motels in the area, and I cannot imagine that they are any worse than this one.

Posted by on Mar 25, 2008

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1 out of 5

will not stay again

dirty, locks not safe, broken vanity in bathroom, bottle top in sink drain, holes in bedspreads, pillow missing, 1 without pillow case. refrigerator-deplorable. would not think about putting food in it. front office staff lying down on couch in lobby when i arrived. tv loud then soft. hear doors slamming all night. will not stay in an econo lodge again.

Posted by on Feb 29, 2008

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4 out of 5

A Nice Surprise

The room was large and clean - the bed was a King size single - you don't find that size bed anymore - the staff helpful and polite, plus a free breakfast with fresh fruit, bagels and muffins and juice. Well worth the $$$...

Posted by on Aug 10, 2007

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3 out of 5

Here we come!

very friendly,clean,and quiet.

Posted by on Jul 24, 2007

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About the Econo Lodge West Springfield Hwy 5

Location 1533 Elm St, West Springfield, MA 01089

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is served. WiFi is free in public spaces. Econo Lodge West Springfield Hwy 5 also features a fireplace in the lobby and a front desk safe. Self parking is free. Smoking is allowed in designated areas at this West Springfield hotel.

  • 65 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Front-desk safe
  • Fireplace in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Springfield Union Station (5.7 km / 3.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Econo Lodge West Springfield Hwy 5 offers 65 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Televisions come with cable channels and pay movies. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per day
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0008303250

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0008303250. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0008303250
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Econo Lodge Hotel West Springfield
  • Econo Lodge West Springfield
  • Econolodge West Springfield
  • Econo Lodge West Springfield Hotel
  • West Springfield Econo Lodge
  • Econo West Springfield Hwy 5
  • Econo Lodge West Springfield
  • Econo Lodge West Springfield Hwy 5 Hotel
  • Econo Lodge West Springfield Hwy 5 West Springfield
  • Econo Lodge West Springfield Hwy 5 Hotel West Springfield
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.