Book a Hotel near Shenandoah, Luray

Hotel was about what we expected, some of the dining and Tap Room staff were not what we expected. One waitress was nice but not very helpful, the soda was flat THREE times, but the employees in the Tap Room really ticked off our party of twelve. The waitress was “snotty” and not very helpful. We sensed that she didn’t care for some of our presence there, so we left without buying anything. When we asked what football game would be shown Saturday, the bartenders and manager acted like we asked them to explain nuclear physics to us. They “didn’t know” but they were controlling the game choice, even the snotty waitress gave us a costic comment, and she wasn’t even part of the conversation. We really felt like valued customers! After that treatment, we decided we were not ever going to patronize the Tap Room or Big Meadows Lodge. We did get to see our game. We brought our own TV and antenna. I understand that when you are a monopoly you don’t need to be as customer oriented as you do in a competive market, but our expience was horrible. As I’m sure you have guessed by now, and probably don’t care, we aren’t coming back. We do plan to share our experience with friends and everyone we come in contact with.