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Best Western Plus Wilkes Barre-Scranton Airport Hotel

2.5-star property
30 Concorde Drive, Avoca, PA 1-855-201-7819

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4.6 out of 5
Wonderful!
See all 19 Travelocity Reviews

"Knowledgeable staff and very clean. Highly recommended " More

By a verified traveler on Fri 29 Jan 2021

Points Of Interest

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Hotel Description

Enjoy the free parking at this Avoca hotel

In Avoca

You'll be within 3 miles (5 km) of Montage Mountain Wildflower Sanctuary and 6 miles (10 km) of PNC Field with a stay here. Montage Mountain Ski Resort and Mohegan Sun at Pocono Downs are within 9 miles (15 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. There's a 24-hour fitness center on site, and a 24-hour front desk and a snack bar/deli are also provided.

Satellite TV, refrigerators

The soundproofed guestrooms offer free local calls and hair dryers. Other amenities include refrigerators, microwaves, and TVs with satellite channels.

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$80* Per night/room Mar 4 - Mar 5

Suite, 1 King Bed, Non Smoking, Kitchenette (Shower Only;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Accessible, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus Wilkes Barre-Scranton Airport Hotel ratings based on 19 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Wilkes Barre-Scranton Airport Hotel

Everyone (9) Couples (2) Family (11)
5 out of 5
Knowledgeable staff and very clean. Highly recommended

Posted by on Jan 29, 2021

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Comment from Hotel Management

Jan 30, 2021 by Christopher, Guest Services

Thank you for taking the time to provide this valuable feedback from your recent stay. We are pleased to find that your stay exceeded your expectations and appreciate the recognition shown to our staff, both front-of- and back-of-house. With things feeling colder and impersonal due to the interpersonal precautions we all need to take with COVID-19, the human element is all the more important. If we can be of assistance in the future, or if you would like to provide any further feedback, please do not hesitate to reach out to us directly. Stay safe and we look forward to having you again.

5 out of 5
The property was conveniently located right off the highway. The staff was so pleasant. We had a great stay.

Posted by on Jan 3, 2021

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Comment from Hotel Management

Jan 4, 2021 by Christopher, Guest Services

Thank you for taking the time to provide this valuable feedback from your recent stay. We are pleased to find that our property was able to meet your needs and our staff able to add some real warmth to the current environment, especially given the fatigue we all feel from the various interpersonal restrictions like social distancing. If we can be of assistance in the future or if you would like to provide any further feedback, please do not hesitate to reach out to us directly. Stay safe and we look forward to having you again.

5 out of 5
Clean place , everything in order, staff was helpful

Posted by on Dec 15, 2020

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Comment from Hotel Management

Dec 16, 2020 by Christopher, Guest Services

Thank you for taking the time to provide this valuable feedback from your recent stay, especially given the unique set of challenges posed by our current environment. We are pleased to find that your experience exceeded your expectations and the hotel staff you interacted with were attentive, helpful, and pleasant. All our staff take pride in delivering a quality, comfortable stay for our guests, which is something we firmly believe to be the cornerstone of hospitality. With that said, the challenges presented by COVID-19 dictate that we take extra care to ensure that guest rooms are held to the high housekeeping standards that we are known for and we are very pleased to see that you found your room to meet those high standards. If we can be of assistance in the future or if you would like to provide any further feedback, please do not hesitate to reach out to us directly. Stay safe and we look forward to having you again.

4 out of 5
Due to Covid-19, some amenities are not available; otherwise, it probably would have been excellent.

Posted by , from Wilkes-Barre, PA on Jul 21, 2020

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Comment from Hotel Management

Jul 23, 2020 by Christopher, Guest Services

Thank you for taking the time to provide this valuable feedback from your recent stay. While feedback is always important, it is all the more so given the unique set of challenges posed by our current environment. Given the current environmental challenges, we adjusted our breakfast offering to strictly Grab-and-Go. This consists of a breakfast pastry, fruit, and bottle of water -though we do still offer tea and coffee (both regular and decaf). While this is, of course, far from ideal and we are eager to be able to once again provide our guests with the breakfast buffet they know and love, we appreciate the understanding shown by guests like yourself. If we can be of assistance in the future or if you would like to provide any further feedback, please do not hesitate to reach out to us directly at the property. Once again, thank you for taking the time to provide us with your feedback. We look forward to having you again, whenever your travels take you this way.

4 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Front Desk

Thank you for staying with us. Please let us know what we need to earn a higher score.

4 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 15, 2020 by Front Desk

Thank you for choosing to stay with us. Please let us know how we can improve to earn a higher score. We greatly appreciate the score of 4 but we would like to exceed our guest's expectations at our new Best Western Plus Wilkes Barre-Scranton Airport Hotel

4 out of 5
Good from previous guest was on the floor. Other than that it was a nice stay

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 6, 2020 by Front Desk

Thank you for staying with us. We have already addressed your concern with our housekeeping staff about thoroughly cleaning and inspecting our hotel and guest rooms.

5 out of 5
The receptionist was very helpful and friendly when I arrived at the hotel

Posted by on Jan 9, 2020

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Comment from Hotel Management

Jan 12, 2020 by Front Desk

Yes, front desk representatives along with rest of our staff are awesome. We are glad you had a great experience. Please stay with us again.

5 out of 5

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 8, 2020 by Front Desk

Good morning, we thank you for staying at our new Best Western Plus at the airport. We hope to see you again. And thank you for the perfect score.

5 out of 5
really nice clean facility, helpful staff, good breakfast, great shuttle service to and from the airport; no complaints!

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 25, 2019 by Front Desk

Merry Christmas! Thank you for choosing to stay with us and giving a perfect FIVE. We hope to see you in the future. We are glad that you enjoyed our hot breakfast buffet, hopefully you had to make a waffle. Happy Holidays!

About the Best Western Plus Wilkes Barre-Scranton Airport Hotel

Location 30 Concorde Drive, Avoca, PA 18641

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 850 square feet (77 square meters). A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Wilkes Barre-Scranton Airport Hotel. Limited free parking is available on a first-come, first-served basis. This Avoca hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 5 levels
  • 850 sq ft of conference space
  • 77 sq m of conference space
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking , Limited onsite parking

Transport

  • Airport: Barre, PA (AVP-Scranton Intl. Airport (AVP) (1 km / 0.6 mi)
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

Best Western Plus Wilkes Barre-Scranton Airport Hotel offers 98 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Refrigerators and microwaves are provided. Televisions come with premium satellite channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snowboarding nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 50.00 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Wilkes-Barre/Scranton Airport Avoca
  • Holiday Inn Express Wilkes-Barre/Scranton Airport Hotel Avoca
  • Holiday Express Wilkes-Barre/Scranton Airport Avoca
  • Airport Hotel Avoca
  • Plus Wilkes Barre Scranton
  • Best Western Plus Wilkes Barre-Scranton Airport Hotel Hotel
  • Best Western Plus Wilkes Barre-Scranton Airport Hotel Avoca

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.