2/10 Terrible
Erik
Traveled with family
Jan 17, 2026
Disliked: Cleanliness, staff & service, amenities
I know it is the offseason but I still paid money for the stay. The pool was locked and we had to find a staff member to unlock the door because they just did not think anyone would want to use it. No dirty towels were removed from the pool area in quite some time and there were two fresh towels one of which had a hole the size of my fist in it. The restaurant which we paid additional money for a buffet breakfast was not at all what was advertised. The buffet was empty and we were told we could select one of three ala carte menu items. We could not have anything else without paying more. Then the service was terrible almost non-existent but because we had "waitstaff" you feel weird about not tipping something so another added cost onto my experience. The food was less than desirable, poorly cooked eggs, overcooked meat product and "hashbrowns" which were just frozen diced potatoes. This was the first two days and on the third day we were told that we had only one breakfast choice and that we were never supposed to have choices. The front desk manager then got into an argument with the waitstaff who refused to even provide the service we had the previous two days. Finally upon being directed specifically to get our order made the waitstaff rolled their eyes and said not until there is a manager so we just left as we had a 5 hour drive home. We travel 5 hours to enjoy Sesame Place and this hotel is bad. We tried it but never again back to Springhill Suites our usually choice
Erik
Stayed 3 nights in Dec 2025
