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"Pool was open. Unexpected fees after arriving " More

By a verified traveler on Tue 13 Jul 2021

Hotel Description

3.5-star hotel near Rivers Casino

In suburbs

At this Pittsburgh hotel, you'll be within 3 miles (5 km) of James Gallery and 6 miles (10 km) of Rivers Casino. Heinz Field and David L Lawrence Convention Center are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 460 guestrooms also offer WiFi and LCD TVs with cable channels. Other amenities include wired Internet, room service, and premium bedding.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$102* Per night/room Aug 1 - Aug 2

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Oversized Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Doubletree by Hilton Pittsburgh Greentree ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Doubletree by Hilton Pittsburgh Greentree

Everyone (12) Couples (2) Family (8)
3 out of 5
Pool was open. Unexpected fees after arriving

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 14, 2021 by HSANTORO

Thank you for staying with us, we appreciate your feedback!

5 out of 5
I loveee how big the hotel is itself and the rooms are always clean I always book at this hotel because they have nice rooms

Posted by on Jun 30, 2021

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Comment from Hotel Management

Jul 1, 2021 by hsantoro

Thank you for staying with us, we appreciate your feedback!

4 out of 5
N/a

Posted by on May 3, 2021

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Comment from Hotel Management

May 5, 2021 by hsantoro

Thank you for staying with us, we appreciate your feedback!

5 out of 5

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 21, 2021 by hsantoro

Thank you for staying with us, we appreciate your feedback!

5 out of 5
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Posted by on Mar 11, 2021

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Comment from Hotel Management

Mar 11, 2021 by hsantoro

Thank you for staying with us, we appreciate your feedback!

2 out of 5

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 28, 2021 by hsantoro

Thank you for staying with us, we appreciate your feedback!

5 out of 5

Posted by on Feb 9, 2021

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Comment from Hotel Management

Feb 21, 2021 by hsantoro

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Staff was very friendly and helpful. I need the hot tub and it was great.

Posted by on Dec 28, 2020

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Comment from Hotel Management

Jan 10, 2021 by dclark

Thank you for the feedback! Very glad you enjoyed the hot tub

2 out of 5
Staff let people drink alcohol in the pool around children! Pool was closed after a drunk threw up in the pool. Hotel blamed travelocity about lack of refund. Travelocity doesn't give free room stays even if it is no fault of the customer.

Posted by , from Pittsburgh, PA on Jun 23, 2020

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Comment from Hotel Management

Jul 1, 2020 by dclark

Thank you for the feedback. We will review your comments to improve guest satisfaction.

2 out of 5

Posted by on Jun 15, 2020

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Comment from Hotel Management

Jul 13, 2020 by Stephanie M

Thank you for rating your experience. We apologize for not meeting your expectations.

About the Doubletree by Hilton Pittsburgh Greentree

Location 500 Mansfield Avenue, Pittsburgh, PA 15205

Property Features

Doubletree by Hilton Pittsburgh Greentree offers its guests an indoor pool, an outdoor pool, and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 29999 square feet (2787 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Doubletree by Hilton Pittsburgh Greentree. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Pittsburgh hotel.

  • 460 guestrooms or units
  • 7 levels
  • 29999 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1972
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , RV, bus, truck parking

Transport

  • Airport: Pittsburgh International Airport (PIT) (25.1 km / 15.6 mi)
  • Train station: Pittsburgh Station (8.2 km / 5.1 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Doubletree by Hilton Pittsburgh Greentree offers 460 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. LCD televisions come with premium cable channels. Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Seasons Restaurant - This restaurant serves dinner only.

Champions Club - This sports bar serves dinner and light fare. Open select days.

Bistro & Marketplace - This café serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available from 5 AM to 11 PM on Monday - Friday and 7 AM - 11 PM on Saturday and Sunday.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Pet fee: USD 50
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Pittsburgh Green Tree
  • DoubleTree Hilton Pittsburgh Green Tree
  • Pittsburgh Radisson
  • Radisson Green Tree
  • Radisson Hotel Pittsburgh
  • Radisson Pittsburgh
  • Doubletree Hilton Pittsburgh Greentree Hotel
  • Doubletree by Hilton Pittsburgh Greentree Hotel
  • Doubletree by Hilton Pittsburgh Greentree Pittsburgh
  • Doubletree by Hilton Pittsburgh Greentree Hotel Pittsburgh

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.