4/10 Malo
Kellie B.
14 mar. 2025
Host Unresponsive and Refusing to Compensate for Issue they caused!
First off, the house is lovely. It's up on a hill with a gorgeous view. The house manager was wonderful and available to help whenever needed during our stay. Why my concern starts is when we completely ran out of water. They knew our water tanks were low and they were going to send someone out, though they never arrived. Three days later (day before departure) we ran out of water. They arranged for a truck to come out which arrives around 8PM. The truck filled the tanks and backed down the driveway. Unbeknownst to us, the truck faced mechanical issues and the drivers left the truck completely blocking the driveway. We did not know this was the case until we left for the airport at 5am. There was no way for us to get around because of rock walls and nine of us missed our flight. We faced over 1300 in airfare change fees and additional car rental charges, along with having to miss an additional day of work. The GM of Zindis has been completely unresponsive to my attempts to reach out as well as VRBO. This is incredibly disappointing because this was a trip we'd been looking forward to for a year and this all just left a bad taste at the end of it.
Kellie B.
Se hospedó 9 noches en febrero de 2025