2/10 Terrible
Sweden D.
Mar 30, 2026
This review is for new owner, Jeff. Booked for 3 nights, only stayed 1 night. First issue, we were given an incorrect code for the lockbox in the VRBO check in message. Called owner and received correct code to get keys. Then, hot water was not working at all. Called owner and said he would send someone out to fix first thing in the morning. No one came until after 1pm. Jeff told me through multiple texts prior to the hot water being fixed: "If you wanna find another place, I understand and will definitely credit you your money and for last night."; "I think you should look for another place. I can't guarantee it. It'll be fixed by three. I'll refund all of your money."; "I think you should booked another place and trust me that we'll figure out the cost and fees and what not I'll refund 100% of your money." Booked another place and told Jeff we would be checking out that afternoon, which we did. Called VRBO to make sure this was documented on their end and not just through texts with Jeff. When VRBO tried to call the owner to confirm a full refund, the owner did not answer VRBO's call and Jeff instead called me yelling at me and berating me over the phone for involving VRBO and saying he would not give a full refund if he doesn't have to now.Called VRBO to follow up on refund and Jeff told them he would refund only 2 nights. Have not yet received my refund. Terrible host!
Sweden D.
Stayed 3 nights in Mar 2026