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"I had booked a 5th floor parlor but was provided a 2nd floor room. There was no free parking available. This was not listed on the online posting. " More

By a verified traveler on Sat 23 Jul 2022

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Parlor Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$176* Per night/room Aug 14 - Aug 15

Parlor Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Master Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Parlor Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Master Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Condado Lagoon Villas at Paseo Caribe ratings based on 25 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Condado Lagoon Villas at Paseo Caribe

Everyone (9) Couples (9) Family (9)
4 out of 5
I had booked a 5th floor parlor but was provided a 2nd floor room. There was no free parking available. This was not listed on the online posting.

Posted by on Jul 23, 2022

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1 out of 5
False advertising as to what we were expecting and promised.

Posted by , from MADISON on Mar 30, 2022

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1 out of 5
Let me start by saying my family is extremely disappointed. Families save, plan and coordinate to be able to enjoy a wonderful vacation. Trying to feel even the smallest sense of normalcy and secure enough during this pandemic to vacation. Disappointed in our accommodations is an enormous understatement. We realized at arrival when we attempted to check in to our two rooms, only to be embarrassed as we were told to call this number that the two condominiums are not controlled by the resort but by an individual. A welcome package with our room code would have been appreciated verses calling a cell phone to a hello and texting our door codes. After all the cleaning states 24 hours between guest so a welcome package could have easily been done allowing “check in” to be more courteous and professional. No instructions were provided as to where things were located on property. This could be included in Welcome pack. Nothing wrong with an AirBB but, If I would have wanted to stay at an AirBB that’s what I would have booked and expected. I wanted and expected a resort with the amenities stated on the site I booked my vacation. Resort is a term I use very loosely for this property. The information on the website states there are restaurants, bar and coffee shop. Well, that is true but not at this property it’s at at the Hilton resort next door. Which you can not access if your not a Hilton I do not live at these low standards normally so, my expectations

Posted by on Sep 14, 2021

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1 out of 5

Posted by on Jul 22, 2021

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2 out of 5
First I will give ALL the praises to Rudy at the security desk! He’s the ONLY reason we were calm about everything, his hospitality was everything. The room: The safety lock on the main door was broken Balcony door was broken off & hole was stuffed with paper towels. Specifically booked to use the balcony and outlook on the lagoon but couldn’t. Might as well just booked a room with a standard window. Host: called multiple times and you’d think you were calling someone’s personal phone, took him 3 days to confirm my reservation and I had to keep calling daily & got no response. Wanted to cancel but was too late. Was told we’d be compensated for the inconvenience but host has yet to do so. This was our wedding/honeymoon trip just disappointed

Posted by on Jun 17, 2021

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4 out of 5

Posted by on Jun 10, 2021

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1 out of 5
Rooms were not ready when arrived waited hours , was not told it was a condo from someone we were renting, also did not revive the same room that was paid for save your money and stay in a hotel online states it has bar and restaurant there was none , overall the room was very nice view and clean host supplies everything needed . Another thing is there is not much stuff to do near

Posted by on May 11, 2021

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5 out of 5
Our room had a perfect view of the ocean and the city. We enjoyed our stay and Ruedy was super helpful with settling us in our room and finishing activities to do last minute!

Posted by on Apr 5, 2021

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3 out of 5
Advertised 6th floor ocean and lagoon view. Received a 8th floor view of a lake with ocean on other side of building not in view, and could not sit on balcony, only open windows. Advertised free parking, none available because they have none. Advertised a hotel restaurant and bar and they didnt have one. Advertised internet and didnt have it. Advertised a kitchenette and didnt have one. No beach access. No coffee maker. No daily cleaning. You basically are renting someones condo. The guy downstairs also cant check you in or out because the condo is privately owner. The condos are owned by several different people and our guy doesnt use the front desk. The room was clean. Since they dont clean theres no one in the room while your out. The pool and hot tub are nice. I wouldnt drink at the bar down the street because the same drink cost different prices each day.

Posted by on Mar 21, 2021

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5 out of 5
Will definitely comeback it was so relaxing and what we were looking for.

Posted by on Dec 1, 2020

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About the Condado Lagoon Villas at Paseo Caribe

Location 1 Calle Los Rosales, San Juan, Puerto Rico 00901

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Hotel Policies

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.