"I had booked a 5th floor parlor but was provided a 2nd floor room. There was no free parking available. This was not listed on the online posting.
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Condado Lagoon Villas at Paseo Caribe ratings based on 25 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Condado Lagoon Villas at Paseo Caribe
Everyone (9)Couples (9)Family (9)
4 out of 5
I had booked a 5th floor parlor but was provided a 2nd floor room. There was no free parking available. This was not listed on the online posting.
Posted by Colin Edwin on Jul 23, 2022
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1 out of 5
False advertising as to what we were expecting and promised.
Posted by MARC, from MADISON on Mar 30, 2022
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1 out of 5
Let me start by saying my family is extremely disappointed.
Families save, plan and coordinate to be able to enjoy a wonderful vacation.
Trying to feel even the smallest sense of normalcy and secure enough during this pandemic to vacation.
Disappointed in our accommodations is an enormous understatement.
We realized at arrival when we attempted to check in to our two rooms, only to be embarrassed as we were told to call this number that the two condominiums are not controlled by the resort but by an individual.
A welcome package with our room code would have been appreciated verses calling a cell phone to a hello and texting our door codes.
After all the cleaning states 24 hours between guest so a welcome package could have easily been done allowing “check in” to be more courteous and professional.
No instructions were provided as to where things were located on property. This could be included in Welcome pack.
Nothing wrong with an AirBB but, If I would have wanted to stay at an AirBB that’s what I would have booked and expected.
I wanted and expected a resort with the amenities stated on the site I booked my vacation.
Resort is a term I use very loosely for this property.
The information on the website states there are restaurants, bar and coffee shop.
Well, that is true but not at this property it’s at at the Hilton resort next door.
Which you can not access if your not a Hilton I do not live at these low standards normally so, my expectations
Posted by Chelsea on Sep 14, 2021
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1 out of 5
Posted by Robyn on Jul 22, 2021
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2 out of 5
First I will give ALL the praises to Rudy at the security desk! He’s the ONLY reason we were calm about everything, his hospitality was everything.
The room:
The safety lock on the main door was broken
Balcony door was broken off & hole was stuffed with paper towels. Specifically booked to use the balcony and outlook on the lagoon but couldn’t. Might as well just booked a room with a standard window.
Host: called multiple times and you’d think you were calling someone’s personal phone, took him 3 days to confirm my reservation and I had to keep calling daily & got no response. Wanted to cancel but was too late. Was told we’d be compensated for the inconvenience but host has yet to do so.
This was our wedding/honeymoon trip just disappointed
Posted by a verified traveler on Jun 17, 2021
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4 out of 5
Posted by a verified traveler on Jun 10, 2021
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1 out of 5
Rooms were not ready when arrived waited hours , was not told it was a condo from someone we were renting, also did not revive the same room that was paid for save your money and stay in a hotel online states it has bar and restaurant there was none , overall the room was very nice view and clean host supplies everything needed . Another thing is there is not much stuff to do near
Posted by a verified traveler on May 11, 2021
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5 out of 5
Our room had a perfect view of the ocean and the city. We enjoyed our stay and Ruedy was super helpful with settling us in our room and finishing activities to do last minute!
Posted by a verified traveler on Apr 5, 2021
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3 out of 5
Advertised 6th floor ocean and lagoon view. Received a 8th floor view of a lake with ocean on other side of building not in view, and could not sit on balcony, only open windows. Advertised free parking, none available because they have none. Advertised a hotel restaurant and bar and they didnt have one. Advertised internet and didnt have it. Advertised a kitchenette and didnt have one. No beach access. No coffee maker. No daily cleaning. You basically are renting someones condo. The guy downstairs also cant check you in or out because the condo is privately owner. The condos are owned by several different people and our guy doesnt use the front desk.
The room was clean. Since they dont clean theres no one in the room while your out. The pool and hot tub are nice.
I wouldnt drink at the bar down the street because the same drink cost different prices each day.
Posted by a verified traveler on Mar 21, 2021
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5 out of 5
Will definitely comeback it was so relaxing and what we were looking for.
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Frequently Asked Questions
Condado Lagoon Villas at Paseo Caribe is 2.1 mi away from San Juan.
Yes, there is a restaurant on site.
Free parking is not available at this hotel.
Condado Lagoon Villas at Paseo Caribe is 7.8 mi (14-min drive) away from the Luis Munoz Marin Intl. Airport (SJU) airport, the closest popular airport to the property.
Condado Lagoon Villas at Paseo Caribe features an outdoor pool and a children's pool.
This hotel is a short 8-minute walk from Condado Beach and 7-minute walk from Playa del Caribe Hilton. Don't forget your sunscreen!
There are no spa services available at this hotel.
Condado Lagoon Villas at Paseo Caribe does not offer free breakfast.
Check-in is from 4:00 PM - 10:00 AM.
Airport shuttle services are not available at Condado Lagoon Villas at Paseo Caribe.
No, there is no casino at this hotel, but Sheraton Casino (16-min walk) and Casino del Mar at La Concha Resort (10-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
