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4.5 out of 5

"Clean rooms, good food and friendly staff. English spoken " More

By a verified traveler on Sun 03 Jan 2021

Hotel Description

3-star hotel near City Mall

Near the airport

With a stay at this Cacique hotel, you'll be within 2 miles (3 km) of City Mall and 9 miles (15 km) of Zoo Ave. Costa Rica National Stadium (Estadio Nacional de Costa Rica) is within 12 miles (20 km) and La Paz Waterfall Gardens is within 20 miles (32 km).

Renovated in 2018

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like full breakfast and free self parking.

Free Internet, microwaves

The soundproofed guestrooms offer free WiFi, free wired Internet, and free local calls. TVs, microwaves, and premium bedding are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$104* Per night/room May 17 - May 18

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hampton Inn & Suites by Hilton San Jose-Airport ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hampton Inn & Suites by Hilton San Jose-Airport

Everyone (9) Family (5)
4 out of 5

Posted by on Mar 4, 2021

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Comment from Hotel Management

Apr 6, 2021 by Jessica Esquivel

Thank you for the rating about your stay with us. We are really proud and happy that you had such a wonderful hotel experience. We provide our guests with very comfortable accommodations and excellent services, It has been a pleasure being at your service. Thank you for staying with us

5 out of 5
Clean rooms, good food and friendly staff. English spoken

Posted by on Jan 3, 2021

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Comment from Hotel Management

Jan 4, 2021 by Jessica Esquivel

Thank you for the rating about your stay with us. We are really proud and happy that you had such a wonderful hotel experience. We provide our guests with very comfortable accommodations and excellent services, It has been a pleasure being at your service. Thank you for staying with us

2 out of 5
The system said i did not hve a reservtjon Yet i have confirmation

Posted by on Dec 26, 2020

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Comment from Hotel Management

Dec 27, 2020 by Jessica Esquivel

Thank you for posting your comments about your stay with us, We assure you that there is nothing we want more than our guests' total comfort, satisfaction and well being so we always ensure that they have very comfortable accommodation. We are working on some improvement areas for your comfort, thanks for your comments, It has been a pleasure being at your service. Thank you for staying with us.

5 out of 5
I like the front desk personnel. They were vert helpful.

Posted by on Mar 3, 2020

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Comment from Hotel Management

Mar 3, 2020 by Angie Liz Supervisora de hospitalidad

Hi! Thank you for choosing us. Warm regards, Angie

5 out of 5
Helpfulness of the staff, above and beyond. Language was not a problem. Proximity to airport and rental car agencies was excellent.

Posted by on Feb 7, 2020

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Comment from Hotel Management

Mar 21, 2020 by HIS

Thank you very much for taking your valuable time to let us know your thoughts and for using our online survey. Our goal is to offer high value for your money by offering quality accommodations, friendly service and a clean and safe environment, on a consistent basis. I'm very thankful for the scores given in the answers of your survey, for us is very important to know your perception of the hotel and its services, and I´m glad to know that you had a pleasant stay. Thank you for providing feedback and for choosing our hotel. We value your loyalty and we look forward to your future lodging with us. We will always be happy to serve you again. Sincerely,

5 out of 5
Super close to the airport! Timely free shuttle even at 1:00 a.m. (thanks American for the three hour delay!)

Posted by on Jan 29, 2020

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Comment from Hotel Management

Mar 21, 2020 by HIS

Thank you very much for taking your valuable time to let us know your thoughts and for using our online survey. Our goal is to offer high value for your money by offering quality accommodations, friendly service and a clean and safe environment, on a consistent basis. I'm very thankful for the scores given in the answers of your survey, for us is very important to know your perception of the hotel and its services, and I´m glad to know that you had a pleasant stay. Thank you for providing feedback and for choosing our hotel. We value your loyalty and we look forward to your future lodging with us. We will always be happy to serve you again. Sincerely,

5 out of 5

Posted by on Jan 23, 2020

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Comment from Hotel Management

Jan 24, 2020 by HIS

Thank you very much for taking your valuable time to let us know your thoughts and for using our online survey. Our goal is to offer high value for your money by offering quality accommodations, friendly service and a clean and safe environment, on a consistent basis. I'm very thankful for the scores given in the answers of your survey, for us is very important to know your perception of the hotel and its services, and I´m glad to know that you had a pleasant stay. Thank you for providing feedback and for choosing our hotel. We value your loyalty and we look forward to your future lodging with us. We will always be happy to serve you again. Sincerely,

5 out of 5
Got a reservation in 15 minutes and had a great clean room with a solid air conditioner.

Posted by on Dec 30, 2019

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4 out of 5
The hotel worked for us because it was clean, close to the airport, and had a great shuttle service. Only drawback was that our room was adjacent to the elevator shaft, and noisy at times, but we slept through most of it.

Posted by on Dec 12, 2019

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5 out of 5
Currently they are remodeling the property and everything is really beautiful and clean.

Posted by on Dec 4, 2019

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About the Hampton Inn & Suites by Hilton San Jose-Airport

Location Hwy 1 Airport Blvd, Alajuela, 1017

Property Features

Hampton Inn & Suites by Hilton San Jose-Airport offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. There's an onsite business center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hampton Inn & Suites by Hilton San Jose-Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. A complete renovation of Hampton Inn & Suites by Hilton San Jose-Airport was completed in 2018. This 3-star Alajuela hotel is smoke free.

  • 100 guestrooms or units
  • 4 levels
  • Built in 2001
  • Full breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Juan Santamaria Intl. Airport (SJO) (1.6 km / 1 mi)
  • Train station: San Antonio de Belen Station (6.3 km / 3.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hampton Inn & Suites by Hilton San Jose-Airport offers 100 air-conditioned accommodations with safes and complimentary toiletries. Beds feature premium bedding. This Alajuela hotel provides complimentary wired and wireless Internet access. Bathrooms include shower/tub combinations. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Premium channels
  • Microwave
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CRC 5780.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CRC 5780.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn San Jose
  • Hampton Inn San Jose Airport Alajuela
  • Hampton Inn San Jose Airport Hotel Alajuela
  • San Jose Hampton Inn
  • Hampton Inn San Jose Airport Hotel
  • Hampton Inn San Jose Airport
  • Hampton Inn Hilton San Jose-Airport Hotel Alajuela
  • Hampton Inn Hilton San Jose-Airport Hotel
  • Hampton Inn Hilton San Jose-Airport Alajuela
  • Hampton Inn Hilton San Jose-Airport
  • Hampton Inn Suites San Jose Airport
  • Hampton Hilton Jose Alajuela
  • Hampton Inn & Suites by Hilton San Jose-Airport Hotel
  • Hampton Inn & Suites by Hilton San Jose-Airport Alajuela
  • Hampton Inn & Suites by Hilton San Jose-Airport Hotel Alajuela

You should know

  • Hampton Inn & Suites by Hilton San Jose-Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.