Hampton Inn & Suites by Hilton San Jose-Airport

Jul 21, 2019 by HIS

Dear ANONYMOUS , thank you so much for sharing your delightful comments about your stay with us. We are truly committed in making our guests feel totally comfortable and satisfied so we are elated to learn that your stay was nothing less than excellent. We are very lucky to have an amazing staff whom would never hesitate to go above and beyond for our guests just as you were able to see. Our proximity to the airport (we are less than amile away) makes us very convenient for those guests, either coming in from a flight or departing, because it only takes our free 24 hour shuttle transportation about 5 minutes flat to get them from one place to the other saving them lots of very valuable time. It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again very soon. Best regards. Daniel Cubero. Guest Relations Manager

Apr 25, 2019 by HIS

Thank you very much for taking your valuable time to let us know your thoughts and for using our online survey. Our goal is to offer high value for your money by offering quality accommodations, friendly service and a clean and safe environment, on a consistent basis. I'm very thankful for the scores given in the answers of your survey, for us is very important to know your perception of the hotel and its services, and I´m glad to know that you had a pleasant stay. Thank you for providing feedback and for choosing our hotel. We value your loyalty and we look forward to your future lodging with us. We will always be happy to serve you again. Sincerely,

Apr 21, 2017 by Hotel Staff

Dear Mandy, thank you so much for sharing your spectacular review about your stay in our hotel. We are elated thatyou had such a pleasant stay, finding our location (we are less than a mile away from the airport and right across our parking lot from several car rentals, some restaurants and a casino) so convenient, our accommodations so comfortable and our services so good (such as our free 24 hour shuttle transportation to and from the airport among many others) because nothing is as important as our guests' total comfort and satisfaction. We strive to provide our guests with everything they might need and to surround them with a cozy and friendly atmosphere so that they can see our hotel as their home away from home. It has been a pleasure having you as a guest. Thank you for choosing us, we hope to see you back again in the near future. Best regards. Marjorie Espinoza. Guest Relations Manager.

Feb 10, 2017 by H

Dear Heidi, thank you for taking the time to write and share your review. We are completely dedicated in making our guests have a very satisfying and comfortable hotel experience, so we make sure that they always have excellent services and the most comfortable and cozy accommodations. We are glad that you found our proximity to the airport so convenient (we are less than a mile away) since you can get there from our hotel in just 5 minutes. We are sorry that our brand does not have restaurants in their hotels, but luckily, we are just across our parking lot from some restaurants and if our guests are not completely satisfied with the choices within walking distance, then, our shuttle can take them free of any charge to a mall about 5 minutes away which offers a wide variety of restaurants to choose from. Afterwards, the shuttle picks up the guests and brings them back to the hotel. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

May 20, 2016 by Hotel Staff

Dear Clint, thank you for your fantastic comments. We are delighted that you found our hotel so conveniently located (we are less than a mile away from the airport) and with very comfortable accommodations and excellent services (like our free 24 hour shuttle transportation to and from the airport and the free wifi among many others). We are truly committed to our guests' comfort and well being so we do everything we can to ensure that their stay will be a complete success. We are very sorry about the inconvenience you experienced with the sound that the A/C was making. We are immediately going to share your comments to our Management so they can take them into account. It was a pleasure being at your service. Thank you so much for staying with us. Warmest regards.

Feb 2, 2016 by Hotel Staff

Dear Bernard, thank you for posting your very nice comments. It is very pleasant to learn how much you liked staying in our hotel even if it was only for one night. We are a hotel that is totally committed to our guests' comfort and well being, providing them with very comfortable accommodations and very good services such as our tasty complimentary breakfast among many others. Our very convenient location is also a great plus on our behalf because by being less than a mile away from the airport, our guests (whether they are coming in from a flight or before departing back home) can have much more time to sleep and rest than if they were staying in a place much farther away. It was a pleasure being able to serve you. Thank you for staying with us. Best regards.

Jan 13, 2016 by Hotel Staff

Dear Traveler, thank you so much for sharing your espectacular comments. We hope that your mother is doing much better and that you all had a nice trip back home. There is nothing we want more than our guests' well being, comfort and satisfaction so we always do everything we can to assure that they leave our premisses more than happy for having chosen us. It is too bad that you did not get to enjoy everything the hotel's offers due to your short stay, hopefully, the next time you visit, you will have the oportunity to experience them. It is wonderful that you liked our services so much like the free 24 hour shuttle transportation to and from the airport, the free wifi and our complimentary breakfast (and for those guests departing before 6 a.m., we offer them our bagged "to go" breakfast so they can have something to eat before their flight departs) Our staff is totally committed to our guests, making sure that they feel more than welcome and that they have everything they might need or request in order for them to feel right at home and surrounded about attentive people that really do care about them. It was a pleasure being at your service. The entire team will be looking forward to your next visit. Warmest regards.

Dec 5, 2015 by Hotel Staff

Dear Bill & Maureen, thank you for posting your terrific review. We are very pleased to learn how convenient and comfortable your stay in our hotel was. Not only due to our very comfortable accommodations and great services (like our free 24 hour shuttle transportation to and from the airport among many others), but also due to the fact that we are less than a mile away from the airport making it possible for our guests either coming in from a flight or before departing, to have more time to rest and sleep. It was a pleasure having you both here with us. Thank you for your visit. Warmest regards.

Nov 24, 2015 by Hotel Response

Dear Leonard, thanks for posting your fabulous comments. It is wonderful that you found our hotel's location so convenient for you since we are not only less than a mile away from the airport but we are also just across our parking lot from several car rentals, some restaaurants and a casino. We are delighted that you found our accommodations so clean and comfortable and our services so great such as the complimentary breakfast, the free 24 hour shuttle service and the free wifi among others. We are dedicated in making all of our guests feel right at home, with all the comforts and amenities they might need and a staff who are always going above and beyond, making sure that they are cmpletely happy and satisfied during their time with us. It was a pleasure having you here. Thank you for choosing us. Best regards.

Nov 24, 2015 by Hotel Response

Dear Linda, thank you for sharing your marvelous comments. We are very happy that your stay in our hotel was such a nice experience and that you found everything we offer and provide very convenient and comfortable. We make sure that oue guests have all the amenities necesary to make their stay a very satisfying one. Thank you for letting us know about how heavy you found the comforter for such a tropical climate, we are going to take account because we are totally committed to our guests' satisfaction. It is very nice that you liked our services so much especially that you found our complimentary breakfast so delicious and varied and that the hotel had plenty of hot water for all of you. It was a pleasure having you and your family here with us. The entire team will look forward to your next visit. Warmest regards.