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Arena Hotel

2.5 star property
Hotel near Santana Row Shopping Center in San Jose

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Photo gallery for Arena Hotel

Lobby sitting area
Reception
Deluxe Room, 2 Queen Beds | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi
Exterior
Suite, 1 King Bed | Living area | Flat-screen TV

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
817 The Alameda, San Jose, CA, 95126
  • Place, SAP Center at San Jose
    ‪6 min walk‬
  • Place, San Pedro Square
    ‪18 min walk‬
  • Place, San Jose McEnery Convention Center
    ‪2 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | Flat-screen TV

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Basic Single Room, 1 King Bed, Accessible

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Basic Single Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed (No Jacuzzi Tub)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 2 Queen Beds (No Jacuzzi Tub)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

San Jose

Garden Alameda stay.With a stay at this Garden Alameda hotel, you'll be within half a mile (1 km) of SAP Center at San Jose and 3 miles (5 km) of Santana Row Shopping Center. San Jose McEnery Convention Center and Santa Clara University are also within 3 miles (5 km).

What's nearby

  • SAP Center at San Jose - 6 min walk - 0.4 miles
  • Adobe Corporate Headquarters - 16 min walk - 0.9 miles
  • San Jose Center for the Performing Arts - 18 min walk - 1.0 mile
  • San Pedro Square - 18 min walk - 1.0 mile
  • San Jose McEnery Convention Center - 2 min drive - 1.2 miles

Getting around

  • San Jose Diridon Tram Stop - 6 min walk
  • San Jose Diridon Station - 7 min walk
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 11 min drive

Restaurants

  • ‪Craft Beer Central - ‬8 min walk
  • ‪Pitco Foods - ‬14 min walk
  • ‪Uncle John’s Pancake House - ‬7 min walk
  • ‪Mixed Drinks 112 - ‬7 min walk
  • ‪Floodcraft Brewing Co. - ‬2 min walk

About this property

Arena Hotel

Hotel near Santana Row Shopping Center in San Jose
Arena Hotel offers its guests complimentary newspapers in the lobby, laundry facilities, and a front-desk safe. A computer station is on site and WiFi is free in public spaces. Free self parking is available.

This San Jose hotel is smoke free.

  • 89 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Arena Hotel offers 89 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 50

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arena Hotel

Arena Hotel San Jose

Arena San Jose

Arena Hotel Hotel

Arena Hotel San Jose

Arena Hotel Hotel San Jose

Frequently asked questions

How close is Arena Hotel to the airport?

Arena Hotel is 4 mi (11-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.

Does Arena Hotel have an airport shuttle?

Airport shuttle services are not available at Arena Hotel.

Does Arena Hotel offer free breakfast?

Arena Hotel does not offer free breakfast.

Is there a casino at Arena Hotel?

No, there is no casino at this hotel, but Casino M8trix (6-min drive) is nearby.

What time is check-in at Arena Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in costs USD 50 (subject to availability).

Is there free parking at Arena Hotel?

This hotel offers free self parking.

Does Arena Hotel have a pool?

Arena Hotel does not have a pool.

Does Arena Hotel have a spa?

There are no spa services available at this hotel.

How close is Arena Hotel to downtown San Jose?

Arena Hotel is 0.8 mi away from San Jose.

Arena Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 213 out of 1000 reviews
Rating 8 - Good. 185 out of 1000 reviews
Rating 6 - Okay. 202 out of 1000 reviews
Rating 4 - Poor. 170 out of 1000 reviews
Rating 2 - Terrible. 230 out of 1000 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Jaime

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved and paid 2 months in advance. Arrive for check in and the parking lot was empty and there was a handwritten "closed for business" sign. Attempted to contact the property of course were unsuccessful. No notice, no refund. Further research showed the property was actually sold last year to the city and is no longer a hotel. Not sure why I was allowed to make a reservation in the 1st place.
Stayed 1 night in Mar 2023

2/10 Terrible

Andrea, San Jose

My reservation was canceled so I found lodgings elsewhere
Stayed 5 nights in Mar 2023

2/10 Terrible

Vance

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid the full amount for my reservation upfront. When I showed up to the hotel, it was closed with a "CLOSED FOR BUSINESS" sign on the front door. There was no notice from the hotel or Expedia. I was stuck in the rain and had to find another hotel last minute.

2/10 Terrible

Karina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up on the day of my reservation just to find the hotel was closed for business. I was charged for a room and was not notified in advance that the hotel had closed for good. Now I'm having a hard time getting my money back. Contacted Expedia 6 days ago and have not heard back since.
Stayed 1 night in Mar 2023

4/10 Poor

Frances

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice large parking lot
Stayed 2 nights in Feb 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible! They were out of business and they didn’t even call to let me know not to come wasted my time oh and the guy that answered the phone was unprofessional and rude!! Hope this place shuts down and never opens for business!
Stayed 1 night in Feb 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never should have taken reservations if they knew they were closing
Stayed 1 night in Mar 2023

2/10 Terrible

Monique

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT BOOK!!! Sold to the city for a homeless shelter but still takes your money through bookings and refuses to return it
Stayed 2 nights in Feb 2023

2/10 Terrible

Timothy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They closed. They allowed me to book, and pay for the room then closed the hotel without contacting me. I booked this room months in advance. I showed up to check in with my whole family then head off to the retirement ceremony (once in a lifetime experience) and the hockey game. So it's not like we could just "go home". People were literally loading up trucks with couches etc from the hotel! I asked what was going on and the lady said we are closed!
Stayed 1 night in Feb 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel has closed. Nightmare.

Turned up to check in only to find that the hotel has closed. No notification from the hotel or hotels.com.
Stayed 1 night in Feb 2023

2/10 Terrible

AMILCAR E

Traveled with family
Disliked: Cleanliness, staff & service
You processed my reservation, but the hotel is closed, they don have services now.
Stayed 1 night in Feb 2023

2/10 Terrible

Patricia, San Jose

I went to the hotel and there was a note on the door. Hotel close for good.
Stayed 1 night in Feb 2023

6/10 Okay

Mary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old and run down. Room had a smell to it. Very loud, but to be expected. Bathroom has seen better days. Tub was all cracked and discolored. Pillows on bed are half the size of an average pillow like they were for children. Why? Will not stay here again. Towels were old and some stains. Very gross.
Stayed 2 nights in Feb 2023

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities

Not as good as it used to be

The hotel advertised a breakfast and even had a sign in the lobby but when we went down for it, we were told no breakfast. This hotel is near the SJ Sharks arena. There were people having parties until past 4am. When we called at 2:30 to complain about the noise next door, we were ignored. Post pandemic, this hotel needs a lot of upgrades. There were places in the bathroom that needed patching and the carpet by the bathroom door was soaking wet.
Stayed 1 night in Feb 2023

6/10 Okay

Lauren

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service

it was just MEH

The Hotel didn't have any amenities. There were cobwebs and damage, One electrical outlet didn't work at all, the bathroom door handle was loose, and in general it wasn't what I expected. No gym or pool to work out with. Overall, it was dingy, which made the room look shabby.
Stayed 1 night in Feb 2023

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE

DO NOT STAY HERE! This place was terrible. Truly. We got there early and were not allowed to check in without paying an extra fee, which I declined and I do understand. After the game we were in town for, we went to check in and I could see right away that the rooms are nothing like the photos. They have duct tape where the floors and the tile meet. Our room wasn't cleaned, just the bed was made. I know this because there were drip spots on the floor and the toiletries had all been opened. There was used soap next to the sink. The bed is very uncomfortable. And things like the remote obviously never get cleaned. The shower was so gross we didn't even try to use it. AND NONE OF THAT WAS THE WORST PART. Why didn't we leave you ask? Well because we had just enough time to put our stuff in the room and then left for dinner reservations. When we came back, our room had been ransacked. All our bags had been emptied and our things scattered all over the bed. We had some missing cash so we called the police and ended up waiting for them until 3am because we were told we had to make a report to get a refund. The property claims their cameras weren't working. The workers could not have cared less that our room was broken into. Since the door looked fine, seems like they had a key. Seriously, this place is a total dive and we did not feel safe. It may be convenient to the Arena but is not worth it at all.
Stayed 1 night in Feb 2023

4/10 Poor

Lorena

Stayed 1 night in Feb 2023

10/10 Excellent

PAMELA

Liked: Staff & service
Stayed 1 night in Feb 2023

6/10 Okay

Joseph

Liked: Staff & service, property conditions & facilities, room comfort

Long time guest a little disappointed

We stayed here the last 10+ years. Great location with walking to the arena and restaurants a plus. Did not like the 4 pm check in but this was spelled out in the reservation. They did open at 3:50 pm and we checked in the same room as last year. The air conditioning did not work but good breeze cooled us down. Just disappointed how the hotel is slowly getting run down. For the price, location and room size is hard to beat. We will be comparing other hotels next year.
Stayed 2 nights in Feb 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Roman

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to event. No one at the desk for over an hour.
Stayed 1 night in Feb 2023

8/10 Good

Jason

Stayed 1 night in Feb 2023

6/10 Okay

Martin, Salinas

Stayed 1 night in Feb 2023

6/10 Okay

Angel

Traveled with family
It was ok
Stayed 1 night in Feb 2023

6/10 Okay

Pongpat

Disliked: Cleanliness
Stayed 1 night in Feb 2023

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