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Hotel Zaraya

3.0 star property
Enjoy the outdoor pool at this 3-star San José de Cúcuta hotel

Choose dates to view prices

Photo gallery for Hotel Zaraya

Outdoor pool
Standard Double Room | Minibar, desk, iron/ironing board, free WiFi
Front of property
Junior Room | Minibar, desk, iron/ironing board, free WiFi
Breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Calle 11 #2-40, San José de Cúcuta, Norte de Santander, 540006
  • Place, San Jose Cathedral
    ‪5 min walk‬
  • Place, Ventura Plaza Commercial Center
    ‪8 min walk‬
  • Place, General Santander Stadium
    ‪12 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | Minibar, desk, iron/ironing board, free WiFi

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | Minibar, desk, iron/ironing board, free WiFi

Standard Double Room

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, desk, iron/ironing board, free WiFi

Standard Quadruple Room

  • City view
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Junior Room

Junior Room | Minibar, desk, iron/ironing board, free WiFi

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Elite Room

Elite Room | Minibar, desk, iron/ironing board, free WiFi

Elite Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Quadruple Suite Junior

Minibar, desk, iron/ironing board, free WiFi

Quadruple Suite Junior

  • 215 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Quadruple Room

Minibar, desk, iron/ironing board, free WiFi

Quadruple Room

  • 182 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite

Minibar, desk, iron/ironing board, free WiFi

Suite

  • 215 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Double Room Standard

Minibar, desk, iron/ironing board, free WiFi

Double Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 182 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Triple Room

Minibar, desk, iron/ironing board, free WiFi

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 182 sq ft
  • Sleeps 3
  • Free WiFi

About the neighborhood

San José de Cúcuta

In San José de Cúcuta .Your stay at this hotel will put you steps from Colon Park and a 5-minute walk from San Jose Cathedral. Cucuta Museum of Culture and Ventura Plaza Commercial Center are also within half a mile (1 km).

What's nearby

  • Colon Park - 3 min walk - 0.2 miles
  • Gobernación Norte de Santander - 5 min walk - 0.3 miles
  • San Jose Cathedral - 5 min walk - 0.3 miles
  • Ventura Plaza Commercial Center - 8 min walk - 0.5 miles
  • General Santander Stadium - 12 min walk - 0.7 miles

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 6 min drive

Restaurants

  • ‪Pocho Pasteles - ‬4 min walk
  • ‪Shanghai Gold House Ventura Plaza - ‬6 min walk
  • ‪Kokoriko - ‬7 min walk
  • ‪Sándwich Qbano - ‬7 min walk
  • ‪Juan Parrilla - ‬6 min walk

About this property

Hotel Zaraya

Enjoy the outdoor pool at this 3-star San José de Cúcuta hotel
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Zaraya. Free self parking is available.

This 3-star San José de Cúcuta hotel is smoke free.

  • 29 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2001
  • English breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Zaraya offers 29 air-conditioned accommodations with washers/dryers and minibars. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This San José de Cúcuta hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Free WiFi
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Property amenities

Family friendly

  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Zaraya Cucuta

Hotel Zaraya San José de Cúcuta

Zaraya San José de Cúcuta

Hotel Hotel Zaraya San José de Cúcuta

San José de Cúcuta Hotel Zaraya Hotel

Hotel Hotel Zaraya

Zaraya

Zaraya San Jose De Cucuta

Hotel Zaraya Hotel

Hotel Zaraya San José de Cúcuta

Hotel Zaraya Hotel San José de Cúcuta

Frequently asked questions

How close is Hotel Zaraya to the airport?

Hotel Zaraya is 3.7 mi (6-min drive) away from the Cucuta (CUC-Camilo Daza Intl.) airport, the closest popular airport to the property.

Does Hotel Zaraya have an airport shuttle?

Airport shuttle services are not available at Hotel Zaraya.

Does Hotel Zaraya offer free breakfast?

Hotel Zaraya offers free English breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Hotel Zaraya?

No, there is no casino at this hotel.

What time is check-in at Hotel Zaraya?

Check-in begins at 3 PM.

Is there free parking at Hotel Zaraya?

This hotel offers free self parking.

Does Hotel Zaraya have a pool?

Hotel Zaraya features an outdoor pool.

Does Hotel Zaraya have a restaurant?

Hotel Zaraya is home to Toro Gallo, which features international cuisine.

Does Hotel Zaraya have a spa?

There are no spa services available at this hotel.

How close is Hotel Zaraya to downtown San José de Cúcuta?

Hotel Zaraya is 1.5 mi away from San José de Cúcuta.

Hotel Zaraya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 50 out of 75 reviews
Rating 8 - Good. 18 out of 75 reviews
Rating 6 - Okay. 4 out of 75 reviews
Rating 4 - Poor. 0 out of 75 reviews
Rating 2 - Terrible. 3 out of 75 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Yalta Carelia

Stayed 1 night in Nov 2025

8/10 Good

Ralf

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Carly

Stayed 3 nights in Dec 2025

10/10 Excellent

Analia

Stayed 1 night in Nov 2025

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff, clean rooms, centrally located on a safe well lit street, close to markets, great food at breakfast and in the restaurant the rest of the day. Only down side, no elevator, the lobby is not air conditioned, beds are hard, and hot water is not always available.
Breakfast
Pool
Stayed 1 night in Nov 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent 3 night stay and extended our stay longer due to extenuating circumstances. The staff were pleasant and helpful. The hotel has quaint colonial architecture, is maintained and kept very clean. It is located on a safe street, close to the central commercial district, with restaurants and vendors - the Ventura mall is only 3 blocks away. An excellent breakfast of eggs, etc was included every morning. The restaurant is open for supper until 7pm with a nice menu selection. The pool area is plain but cleaned everyday and the pol makes for a very refreshing dip. Our room on the 3rd floor had a queen bed, desk, chair, shelves, closet, and balcony over the street compete with table and chairs. The hotel has secure parking within there gated courtyard. There are only a couple of draw backs: mattress was thin and hard ( could feel the frame underneath, no elevator, and only one towel person per day - no extra towel for use at the pool.
Stayed 2 nights in Oct 2025

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very very nice

Very good hotel, clean, excellent service... it was a 3-day stay, very peaceful and safe, I would always come back. I'm already part of the Hotel Zaraya family... good food... and first-class service... Danny Legro
Stayed 2 nights in Jun 2025

10/10 Excellent

Yonny

Stayed 1 night in Sep 2024

10/10 Excellent

Maria Elena

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Nice clean hotel with friendly people. I would recommend it.
Stayed 8 nights in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Matilde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sisters love this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Matilde

Liked: Staff & service, amenities, property conditions & facilities
My sisters used this hotel every time they go to Cucuta. They always have a great time there and always talk about how fabulous the staff are with them.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2020

10/10 Excellent

Daniel, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near shops, restaurants and shopping mall. It is easy to walk to many of the suggested tourist sites in the city.
Stayed 4 nights in Sep 2019

10/10 Excellent

William, Pa USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that hotel have indoor open ceiling pool,and the water nice with for the weather
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only real problem was the staff lack of willingness to help and to provide a good service. I didn’t use it. I paid for my sisters from Venezuela to stayed one night. I wonder if the fact they were from an embattled country was the issue with their treatment. They told me to never get this hotel again.
Stayed 1 night in May 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but breakfast

Stayed 2 nights in May 2018

8/10 Good

swayne.zr, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place close to downtown

I did a reservation for my parents! They love the place. Staff super helful and friendly. Owner always there helping out!! A give them 5out of 5! The only thing is they do not accept payment trough gateway. So if you do it for someone else. You better call the hotel days in advance...
Stayed 2 nights in Nov 2017

10/10 Excellent

Pipe, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel. Basic needs but extremely clean

very comfortable rooms. Very clean. Breakfast included was good.

10/10 Excellent

Yalta Carelia

Liked: Amenities, property conditions & facilities
La habitación impecable, el desayuno que viene acompañado con la habitación sabroso y la atención del personal muy buena
Stayed 1 night in Jan 2026

2/10 Terrible

Gpa importaciones

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal servicio no cuenta ni con papel higiénico, colchones viejos , no es cómodo.
Stayed 1 night in Nov 2025

10/10 Excellent

Blanca

Stayed 1 night in Aug 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ronier José

Liked: Cleanliness, staff & service, property conditions & facilities
Deben extender la hora de desayuno
Stayed 1 night in Jul 2025