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"The rooms were great - lots of light, newly updated, mostly quiet. It was a great location to SFO airport with a hotel shuttle. We would book it agai ... " More

By a verified traveler on Sun 05 Aug 2018

Hotel Description

South San Francisco hotel in The East Side area

Close to airport

With a stay at this The East Side hotel, you'll be within half a mile (1 km) of South San Francisco Convention Center and 6 miles (10 km) of Cow Palace. San Francisco State University and Oracle Park are also within 12 miles (20 km).

Renovated in 2019

A restaurant and a fitness center are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free airport shuttle. Free self parking, a garden, and a lobby fireplace are also offered.

Free WiFi, cable TV

The 285 guestrooms offer free WiFi, cable TV, and hair dryers. Other amenities include phones, ironing boards, and desks.

Deluxe Queen Parking Access - Not Park n Fly (Newly Remodeled)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$93* Per night/room Oct 27 - Oct 28

Deluxe 2 Double Beds- Not Park n Fly (Newly Remodeled)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe 2 Double Beds Garden View- Not Park n Fly (Newly Remodeled)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Park Pointe Hotel ratings based on 13 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Park Pointe Hotel

Everyone (10) Couples (1) Family (3)
4 out of 5

Posted by on Sep 26, 2019

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Comment from Hotel Management

Sep 30, 2019 by Front Desk

Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them. Hope to see you soon!

4 out of 5
The outside of the hotel did not look that nice , the lobby was nice and the rooms were very clean and look like they had been remodeled, very spacious too!

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 14, 2019 by Front Desk Supervisor

Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them. Hope to see you soon!

5 out of 5

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 10, 2019 by Front Desk Supervisor

Thank you for staying Park Pointe Hotel. We appreciate your feedback.

2 out of 5
Old tv, no fridge microwave, outside entrance to room from outside walkway. Did not feel safe.

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 29, 2019 by Front Desk Superviosr

Thank you for staying Park Pointe Hotel. We sincerely apologize that your experience with us is not to your satisfaction.Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. We dont have pool or moutain biking on site. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you.

2 out of 5
What did you feel if you get the room is dirty, big stain and hairs on the bed sheet and pillow? Of course is request to change room. Although it is new remodeling, but the furnitures are old. The mattress you can feel the spring and hear the noise from the spring. Can't sleep well !!!!

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 24, 2019 by Front Desk Supervisor

Thank you for staying Park Pointe Hotel. We sincerely apologize that your experience with us is not to your satisfaction.Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. We dont have pool or moutain biking on site. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you.

5 out of 5
I was please with the property. It is quiet (the SF airport is in the area, but that's why people stay here), spacious property. The room was VERY pleasing: clean, like-new furnishings. Plenty of safe parking. The only negative comment I could think of is the bed was very squeaky.

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 2, 2019 by Frnt Desk Supervisor

Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them.

4 out of 5

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jul 1, 2019 by Front Desk Supervisor

Thank you for staying Park Pointe Hotel. We appreciate your feedback.

3 out of 5
No elevator, no coffee maker, toilet failed to flush and ran all night. Didn’t have enough towels

Posted by on May 11, 2019

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Comment from Hotel Management

May 16, 2019 by front desk supervisor

Thank you for staying Park Pointe Hotel. We sincerely apologize that your experience with us is not to your satisfaction.Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you.

4 out of 5
Good conditions,great deal,very conveniente, l will recommended for a big family is you are on a budget

Posted by , from LA on Oct 8, 2018

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Comment from Hotel Management

Oct 8, 2018 by Front Desk

Thank you for choosing us. Looking forward ro seeing you again sometime.

3 out of 5
The hotel staff was rude when we called to ask for more towels (there were 3 of us in the room and only 2 towels and one wash cloth). The room was dirty. The pillows were far from being real pillows. I would not book a hotel here again.

Posted by on Aug 11, 2018

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Comment from Hotel Management

Aug 14, 2018 by front desk

Thank you for staying Parkpointe Hotel. We appreciate your feeedback. We make sure that we will address this to our staff. We work hard to make our guest happy. Give us a chance and we will make sure you will enjoy your stay with us.

Property Features

There's a restaurant on site. Public spaces have free WiFi. Event space at this hotel measures 6400 square feet (595 square meters) and includes conference space. A roundtrip airport shuttle is free at scheduled times. A fitness center, barbecue grills, and a vending machine are also featured at the business-friendly Park Pointe Hotel. Self parking is free. A complete renovation of Park Pointe Hotel was completed in April 2019. This South San Francisco hotel is smoke free.

  • 285 guestrooms or units
  • 2 levels
  • 2 buildings
  • 6400 sq ft of conference space
  • 595 sq m of conference space
  • Built in 1978
  • Dining venue
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (6.4 km / 4 mi)
  • Train station: South San Francisco Station (1.7 km / 1.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Park Pointe Hotel offers 285 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Televisions come with cable channels. Bathrooms include shower/tub combinations. This South San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Cable channels
  • Refrigerator available
  • Microwave available
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

King Sun - This buffet restaurant specializes in international cuisine. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking.

Airport shuttle service is available at scheduled times during limited hours. Fees may apply. Contact the property in advance to get details.

An adult age 18 or older must assume all liability for the booking.

Airport transportation is offered at scheduled times during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Refrigerator fee: USD 10.00 per night
  • In-room microwave fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • CitiGarden
  • Park Pointe Hotel South San Francisco
  • CitiGarden Hotel South San Francisco
  • CitiGarden South San Francisco
  • Park Pointe South San Francisco
  • Park Pointe Hotel Hotel
  • Park Pointe Hotel South San Francisco
  • Park Pointe Hotel Hotel South San Francisco

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Park Pointe Hotel.
url importing https://www.travelocity.com/San-Francisco-Hotels-Park-Pointe-Hotel.h3308-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.