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citizenM San Francisco Union Square

4.0 star property
4-star hotel near Moscone Convention Center, connected to a rail/subway station

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Photo gallery for citizenM San Francisco Union Square

Daily buffet breakfast for a fee
View from property
Lobby sitting area
Lobby
Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Warfield Theatre
    ‪7 min walk‬
  • Place, Moscone Convention Center
    ‪8 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(6 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

San Francisco

Heart of San Francisco.Within a 10-minute walk of this Union Square hotel, you'll find Union Square and San Francisco Museum of Modern Art. Oracle Park and San Francisco Bay are also within 2 miles (3 km).

What's nearby

  • Union Square - 2 min walk - 0.1 miles
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.2 miles
  • San Francisco Museum of Modern Art - 6 min walk - 0.4 miles
  • Warfield Theatre - 7 min walk - 0.4 miles
  • Moscone Convention Center - 8 min walk - 0.5 miles

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 28 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪John's Grill - ‬1 min walk
  • ‪Kin Khao - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

4-star hotel near Moscone Convention Center, connected to a rail/subway station
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business center and coworking spaces are available. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 9 levels
  • Built in 2021
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Dining venue
CitizenM San Francisco Union Square offers 195 accommodations with iPads and safes. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Housekeeping is provided on request.

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  • Free WiFi
  • Air conditioning
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The price is $149
May 25 - May 26
Total with taxes and fees
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22.50 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (33 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses wind energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

How close is citizenM San Francisco Union Square to the airport?

CitizenM San Francisco Union Square is 19.6 mi (38-min drive) away from the Oakland Intl. Airport (OAK) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM San Francisco Union Square?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on May 24, 2026 start from $174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM San Francisco Union Square have an airport shuttle?

Airport shuttle services are not available at citizenM San Francisco Union Square.

How close is citizenM San Francisco Union Square to the beach?

This hotel is 6 mi (32-min drive) from Ocean Beach.

Does citizenM San Francisco Union Square offer free breakfast?

Free breakfast isn’t provided at citizenM San Francisco Union Square, but buffet breakfast is offered for a fee of USD 22.50 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at citizenM San Francisco Union Square?

No, there is no casino at this hotel, but San Pablo Lytton Casino (22-min drive) is nearby.

What time is check-in at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at citizenM San Francisco Union Square?

Free parking is not available at this hotel.

Does citizenM San Francisco Union Square have a pool?

CitizenM San Francisco Union Square does not have a pool.

Does citizenM San Francisco Union Square have a restaurant?

Yes, there is a restaurant on site.

Does citizenM San Francisco Union Square have a spa?

There are no spa services available at this hotel.

How close is citizenM San Francisco Union Square to downtown San Francisco?

CitizenM San Francisco Union Square is 1 mi away from San Francisco.

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1155 out of 1464 reviews
Rating 8 - Good. 220 out of 1464 reviews
Rating 6 - Okay. 48 out of 1464 reviews
Rating 4 - Poor. 22 out of 1464 reviews
Rating 2 - Terrible. 19 out of 1464 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela

Stayed 1 night in Mar 2026

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness
Thoughtfully appointed room. Fabulous shared space. Easy check in. Sunday who worked Saturday was wonderful. Convenient luggage storage. Fantastic location. Security was friendly and efficient.
Stayed 2 nights in Jan 2026

8/10 Good

Terrance

Business traveler
Liked: Amenities
Yes
Stayed 4 nights in Jan 2026

10/10 Excellent

James

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The entire property is amazing. The staff however go above and beyond in every way. When i first checked in i was having difficulty understanding the tablet climate control in the room. The supervisor on duty took the time to come up to my room and walk me through the entire process. This is but a single example of the amazing service they give. I was there for a week and everything from the common work area to the breakfast spread were above and beyond what i expected. 5/5 would highly recommend.
Stayed 5 nights in Jan 2026

10/10 Excellent

Janiya D.

Liked: Cleanliness, amenities, property conditions & facilities
CitizenM never disappoints!
Stayed 2 nights in Jan 2026

6/10 Okay

Pablo Matthias

Liked: Cleanliness, property conditions & facilities
Strict no check in before 2 pm, never seen this before in a place in this price range, room on the smaller side but ok
Stayed 6 nights in Jan 2026

10/10 Excellent

Sophia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was so Clean, the employees were so nice and I love that they always have security, I felt super safe. I also love how the iPad controls the room and the colors!! Blackout blinds always a plus too… I’d 100% stay here again
Stayed 5 nights in Jan 2026

10/10 Excellent

Trayvon

Stayed 1 night in Jan 2026

10/10 Excellent

Maxxfield

good
Stayed 3 nights in Dec 2025

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
10/10 great stay! I would come back again and would definitely recommend for solo travelers. The room was clean, comfortable and very modern. The hair dryer was also a nice surprise since it was more modern than most hotels tend to use. The staff was very friendly and helpful! I always looked forward to coming back to my room at the end of the night.
Stayed 3 nights in Jan 2026

10/10 Excellent

Joel

Stayed 3 nights in Jan 2026

8/10 Good

Erin

The check in was way more complicated than it needed to be , fel
Stayed 1 night in Jan 2026

10/10 Excellent

Sandhya, WASHINGTON

Stayed 3 nights in Jan 2026

10/10 Excellent

Gracie

Liked: Cleanliness
Stayed 3 nights in Dec 2025

10/10 Excellent

Christie

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, minimalist hotel. Just what you need without the extras and needless price tag. Amazing location and super friendly staff.
Stayed 7 nights in Dec 2025

10/10 Excellent

Catherine

Stayed 3 nights in Jan 2026

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Jesse, RANCHO MIRAGE

Stayed 4 nights in Dec 2025

4/10 Poor

Sabrina

Traveled with group, Traveled with partner
Liked: Cleanliness
The bed was very uncomfortable. I didn’t have good sleep . The key card didn’t work and got lock out the room . Had to leave to appointment. I came back the card didn’t work for elevator . Very bad experience
Stayed 1 night in Jan 2026

8/10 Good

Abdul Qahar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience as far as the property and its staff is concerned. Dropping one star only because the periphery has significant number of homeless people especially in the night which can at time feel unsafe. Very friendly and supportive staff overall!
Stayed 4 nights in Jan 2026

10/10 Excellent

Terrence

Stayed 3 nights in Dec 2025

10/10 Excellent

Hunter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Jan 2026

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were good, fast elevator, friendly staff.
Stayed 5 nights in Jan 2026

4/10 Poor

Mariah

Liked: Staff & service, amenities
Disliked: Cleanliness
There was a cockroach on our bed
Stayed 1 night in Jan 2026

10/10 Excellent

PAJHONGJIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great location. Clean and comfortable bed.
Stayed 3 nights in Dec 2025