Hello,
I am writing to share my experience from my recent stay at your hotel last week. Unfortunately, it did not meet expectations.
During my stay, the TV in our room was not working. I called the front desk to request assistance, but no one ever came to fix the issue. Later, the other person staying with me went down to the front desk in person, and we were told that the TV could not be fixed that day and would have to wait until the next day. Since we were only staying for one night, this solution was not helpful. We were also not offered a room change, which could have easily resolved the issue.
In addition to this, the walls in the room were visibly dirty, and the heater took a long time to turn back on, making the room uncomfortable.
Overall, these issues significantly impacted our stay, and I was disappointed with how they were handled. I hope you take this feedback seriously and improve the experience for future guests.
Thank you for your time.
Sincerely,
Michelle Jaime