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4.1 out of 5

"Very close to everything and convenient. I will be returning. " More

By a verified traveler on Sat 04 Sep 2021

Hotel Description

3-star hotel in Old Town San Diego

Near the airport

A stay at this Old Town San Diego hotel places you steps from Old Town Trolley Tours and within a 5-minute walk of Old Town San Diego State Park. Also, Presidio Park is within half a mile (1 km) and Hotel Circle is within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and free on-the-go breakfast each morning.

Free Internet, flat-screen TVs

Featuring conveniences like microwaves and coffee/tea makers, the 197 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs. Room service, free newspapers, and free local calls are also available. Weekly housekeeping is available.

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$139* Per night/room Sep 26 - Sep 27

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Plus Hacienda Hotel Old Town ratings based on 37 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Hacienda Hotel Old Town

Everyone (13) Couples (5) Family (17)
5 out of 5
Very close to everything and convenient. I will be returning.

Posted by on Sep 4, 2021

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Comment from Hotel Management

Sep 4, 2021 by randy

thank you for the review we appreciate the feed back.

5 out of 5
No problems that’s what I can appreciate.

Posted by on Jul 28, 2021

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Comment from Hotel Management

Jul 28, 2021 by Best Western Plus Hacienda Hotel Old Town/ MOD MF

Thank you for taking time to review our property. We are glad you enjoyed your stay. See you again on your next visit.

3 out of 5
The staff was nice and helpful. The hotel overall is clean. I liked the patios with the barbeques and the hotel layout. But the furniture is too worn out, the tub has nothing to grab to, the plastic curtain is so ugly, the AC split is too noisy and I woke up a couple of times due to the noise. Besides, there were no extra covers and my room was for three people there was shampoo and conditioner for just one.

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 13, 2021 by Best Western Plus Hacienda Hotel Old Town/ MOD MF

Thank you for completing the survey regarding your recent stay. We appreciate your feedback on our staff. They really are our shining stars in the property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our apologies about all the inconvenience we have caused you all throughout your stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4 out of 5

Posted by on Jul 10, 2021

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Comment from Hotel Management

Jul 21, 2021 by Best Western Plus Hacienda Hotel Old Town/ MOD MF

Thank you for taking time to review our property. We are glad you enjoyed your stay. See you again on your next visit.

4 out of 5
Dislikes: Cleanliness. Lots of small trash items around the property. We were there 4 nights and we did not see it picked up. Outdated. Older hotel that needs updating. Likes: Staff. Ricky especially. He went out of his way to help. Jeff was great as well. Location. Right in old town. Perfect location Things to do: Nice smaller pool. Grills. Lots of outdoor seating. Restaurant was nice. Linda was a great bartender. I’m glad we stayed. I would stay again

Posted by on Jul 9, 2021

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4 out of 5
Liked the Pool, we were next to it.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 8, 2021 by Best Western Plus Hacienda Hotel Old Town/ MOD MF

Thank you for rating us 4 out of 5. We appreciate your feedback. See you again next time.

2 out of 5

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jul 4, 2021 by Best Western Plus Hacienda Hotel Old Town/ MOD MF

Thank you for completing the survey regarding your recent stay. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our apologies about all the inconvenience we have caused you all throughout your stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5
The room and property was clean, so no complaints. Our problem was with the service. Our 3 yr old wet the bed on the first night (of 2) so I removed all of the bedding and called the front desk to let them know so they would have everything they needed when they serviced the room later. We were gone for that entire day and came back to the hotel around 7 pm to find that no one had even come to service the room - so no new bedding. We had to call the front desk again and that employee made sure to bring all new bedding plus towels that I asked for.. but now we had to make the bed. Just frustrating that after such a long day away, we had to make our own bed before we could put our kids to sleep when it was expected that it would be taken care of like it would at any other hotel.

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 13, 2021 by Best Western Plus Hacienda Old Town

I apologize that we did not meet your expectations. During COVID we are not servicing the rooms on a daily basis. I apologize if you were not made aware of this. I hope that you will give us another chance in the future.

5 out of 5
The grounds are beautifully maintained. The view of Old Town was great. The staff was very friendly and courteous.

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 5, 2021 by Best Western Plus Hacienda Old Town

Thank you for taking the time to review our hotel. We hope to see you again soon!

5 out of 5

Posted by on Mar 22, 2021

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Comment from Hotel Management

Apr 2, 2021 by Best Western Plus Hacienda Old Town/ MOD MF

Thank you for giving us a perfect score! We are glad you've enjoyed your stay. Hope to see you again soon.

About the Best Western Plus Hacienda Hotel Old Town

Location 4041 Harney St, San Diego, CA 92110

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at the business-friendly Best Western Plus Hacienda Hotel Old Town. For a fee, parking is available. This 3-star San Diego hotel is smoke free.

  • 197 guestrooms or units
  • 8 buildings
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Sofa bed
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Train station: Old Town Transit Center (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Diego hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

  • In-room dining (limited hours)
  • Flat-screen television
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/boogie boarding nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 17.00 per day (in/out privileges)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hacienda Hotel Old Town
  • Best Western Old Town Hacienda
  • Best Western Plus Hacienda
  • Best Western Plus Hacienda Hotel
  • Best Western Plus Hacienda Hotel Old Town
  • Best Western Plus Hacienda Old Town
  • Hacienda Best Western
  • Hacienda Old Town
  • Hotel Best Western Old Town
  • Old Town Best Western Hacienda
  • Plus Hacienda Old Town Diego
  • Best Western Hacienda Hotel Old Town San Diego
  • Best Western Plus Hacienda Hotel Old Town Hotel
  • Best Western Plus Hacienda Hotel Old Town San Diego
  • Best Western Plus Hacienda Hotel Old Town Hotel San Diego

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.