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4.2 out of 5

"The location is fabulous for just being able to go for a stroll w/o having to drive. The decor is aged, but that is what adds to the adorable characte ... " More

By a verified traveler on Tue 21 Jun 2022

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Hotel Description

3-star aparthotel near Mission Bay

Old Town San Diego stay

Your stay at this Old Town San Diego aparthotel places you within 2 miles (3 km) of Mission Bay and Hotel Circle. University of San Diego and Balboa Park are also within 3 miles (5 km).

Business services

This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. There's a gym on site, and free newspapers and barbecue grills are also offered.

Free Internet, flat-screen TVs

Featuring conveniences like microwaves and coffee/tea makers, the 197 apartments offer free WiFi and free wired Internet, as well as flat-screen TVs. Room service, free newspapers, and free local calls are also available. Weekly housekeeping is available.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$159* Per night/room Oct 31 - Nov 1

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Plus Hacienda Hotel Old Town ratings based on 32 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Hacienda Hotel Old Town

Everyone (9) Couples (4) Family (16)
5 out of 5
The location is fabulous for just being able to go for a stroll w/o having to drive. The decor is aged, but that is what adds to the adorable character of the entire facility. The greenery offers a beautiful view at every turn and the room was graciously spacious. This is fast becoming our go-to place to stay when visiting San Diego. Great value for the price.

Posted by , from Victorville on Jun 21, 2022

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Comment from Hotel Management

Jun 23, 2022 by Supervisor MF

Dear Susan, Thank you for the review. We appreciate you staying with us. We look forward to your next visit! Sincerely, Best Western Plus Hacienda Hotel Old Town

5 out of 5

Posted by on Mar 16, 2022

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3 out of 5
Walking distance to shops and restaurants. Clean but needs fixing. For example, there was a hole in the wall and the shutters were broken. Didn't use the pool or ate at the restaurant. It was okay but found it a bit pricey. I have paid the same amount for cleaner, newer hotels in San Diego.

Posted by on Feb 25, 2022

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Comment from Hotel Management

Feb 25, 2022 by Supervisor MF

Dear Javier, Thank you for completing the survey regarding your recent stay at our property. Our apologies for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for staying with us. Have a wonderful day. Sincerely, Front Office Lead Supervisor MF Best Western Plus Hacienda Hotel Old Town

3 out of 5
Could hear everything man in adjoining room was saying on cell phone most of the night.No face towels.Can you give me a courtesy discount?

Posted by on Feb 14, 2022

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Comment from Hotel Management

Feb 15, 2022 by Supervisor MF

Dear Lorenzo, Thank you for completing the review. You will be receiving the refund for the parking to make up for the inconvenience. Please allow a couple of days before it would reflect on your account. Thank you so much. Have a wonderful day. Sincerely, Front Office Lead Supervisor MF Best Western Plus Hacienda Hotel Old Town

4 out of 5
Great location, friendly staff, disappointed no continental breakfast available.

Posted by , from STANWOOD on Nov 10, 2021

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Comment from Hotel Management

Nov 10, 2021 by Supervisor MF

Dear Morris, Thank you for completing the survey and for the nice words about our location and our friendly staff. We appreciate you leaving us 4 out of 5 rating. You may always avail of breakfast from our restaurant, but unfortunately, we don't include it in the room rate when making reservations. We hope to see you again so you may try our very own Old Town Tequila Factory Restaurant, and stay with us again. Safe travels. Sincerely, Best Western Plus Hacienda Hotel Old Town/ Supervisor MF

5 out of 5
Great location and staff. Beautiful rooftop restaurant and close to all sorts of sightseeing stops. Had a great stay and will come again!

Posted by on Oct 31, 2021

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Comment from Hotel Management

Nov 1, 2021 by Supervisor MF

Dear Andrea, We are thrilled to know that you enjoyed our location and the local shops here in Old Town. We genuinely appreciate your loyalty and we can't wait to welcome you again. Sincerely, Best Western Plus Hacienda Hotel Old Town/ Supervisor MF

5 out of 5
Awesome!

Posted by , from CHINO on Oct 19, 2021

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Comment from Hotel Management

Oct 19, 2021 by Supervisor MF

Dear Deborah, It is great to hear back from you, and we appreciate the great review. It was a pleasure having you here at the property. Hope to see you again. Sincerely, Best Western Plus Hacienda Hotel Old Town/ Sup MF

5 out of 5
Nice settings close to old town

Posted by on Oct 18, 2021

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Comment from Hotel Management

Oct 19, 2021 by Supervisor MF

Dear Jason, Thank you for leaving us a 5 star review, we appreciate it. We are glad you enjoyed your stay. See you again next time. Sincerely, Best Western Plus Hacienda Hotel Old Town/ Sup MF

5 out of 5
Very close to everything and convenient. I will be returning.

Posted by on Sep 4, 2021

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Comment from Hotel Management

Sep 4, 2021 by randy

thank you for the review we appreciate the feed back.

5 out of 5
No problems that’s what I can appreciate.

Posted by on Jul 28, 2021

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Comment from Hotel Management

Jul 28, 2021 by Best Western Plus Hacienda Hotel Old Town/ MOD MF

Thank you for taking time to review our property. We are glad you enjoyed your stay. See you again on your next visit.

About the Best Western Plus Hacienda Hotel Old Town

Location 4041 Harney St, San Diego, CA 92110

Property Features

Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this aparthotel measures 3000 square feet (279 square meters) and includes conference space. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Best Western Plus Hacienda Hotel Old Town. An airport shuttle during limited hours is available for a fee. For a fee, parking is available. This 3-star San Diego aparthotel is smoke free.

  • 197 guestrooms or units
  • 8 buildings
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Train station: Old Town Transit Center (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Diego aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

  • In-room dining (limited hours)
  • Flat-screen television
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:30 AM.

Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/bodyboarding nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Best Western Plus Hacienda Hotel Old Town offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A shield is in place between staff and guests in main contact areas and cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 12
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.50 for adults and USD 9.75 for children (approximately)
  • Airport shuttle fee: USD 8 per person (one-way)
  • Airport shuttle fee per child: USD 8 (one-way), (from 10 to 18 years old)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hacienda Hotel Old Town
  • Best Western Old Town Hacienda
  • Best Western Plus Hacienda
  • Best Western Plus Hacienda Hotel
  • Best Western Plus Hacienda Hotel Old Town
  • Best Western Plus Hacienda Old Town
  • Hacienda Best Western
  • Hacienda Old Town
  • Hotel Best Western Old Town
  • Old Town Best Western Hacienda
  • Best Western Hacienda Hotel Old Town San Diego
  • Plus Hacienda Old Town Diego
  • Best Western Plus Hacienda Hotel Old Town San Diego
  • Best Western Plus Hacienda Hotel Old Town Aparthotel
  • Best Western Plus Hacienda Hotel Old Town Aparthotel San Diego

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.