Hard Rock Hotel San Diego

4-star property
5th Ave, San Diego, CA 1-855-201-7819
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4.0 out of 5
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See all 62 Travelocity Reviews

"If you’re gonna be at the beach and active,you will feel a bit under dressed. " More

By a verified traveler on Sun 01 Oct 2017

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Hotel Description

Hard Rock Hotel San Diego places you in the center of San Diego, steps from San Diego Convention Center and within a short 5-minute stroll of Petco Park. Highlights at this hotel include 3 restaurants, 2 coffee shops/cafés, and a full-service spa.

You can enjoy free WiFi, plasma TVs, and free local calls, featured in all 420 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries, while premium bedding and down comforters invite a good night's rest. In-room massages, safes, and hair dryers are also available.

A relaxing visit to Rock Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The fine-dining restaurant, Nobu, is open for dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the outdoor swimming pool, nightclub, 24-hour fitness center, and spa tub. 40000 square feet (3716 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas and a sauna. Each morning cooked-to-order breakfast is available. There's also the convenience of valet parking.

Within a 30-minute walk of this 4-star Marina District hotel, attractions include USS Midway Museum and San Diego City College.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$180 per night

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Woodstock)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hard Rock Hotel San Diego ratings based on 62 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
If you’re gonna be at the beach and active,you will feel a bit under dressed.

Posted by , from Colorado on Oct 1, 2017

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Comment from Hotel Management

Oct 3, 2017 by Manager

Thanks for being our guest, Brett. We're happy you enjoyed your stay overall, although we wish your experience had been perfect. We never want to disappoint a guest, so please accept our apology. Our entire staff hopes you will stay with us again as we'd love to ensure your next visit is excellent. Thanks again. Kevin A. Manager

5 out of 5

Hard rock close to the party life.

This was my 3rd hard rock hotel experience, this one was the most regular one of all three only because it wasn't in punta Cana or Las Vegas, but they try to make it by providing a pool on the 4th floor and a nice bug club by the entrance, it still looks amazing and smells great!

Posted by on Jul 8, 2017

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Comment from Hotel Management

Jul 12, 2017 by Manager

We loved reading your review! It's so motivating to all of us knowing you had a rockin' stay! We can't wait to have you as our guest again at Hard Rock Hotel San Diego! Kevin A. Manager

4 out of 5

Hotel close to all you want to see

Pros: Clean and great location to sights!
Cons: Parking is valet or public parking building across the street which can be quite expensive.
Location: Close to numerous beaches,zoo,museaums,sea world,aquarimin and the midway.
Hotel is in downtown close to all the places you would like to see. Beaches are numerous and close by. Great hotel staff.

Posted by , from Kansas City on Apr 18, 2017

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Comment from Hotel Management

Apr 20, 2017 by Manager

Deb, thanks for your review and perfect score! Downtown San Diego is such a fabulous place and we're so fortunate to be in the middle of it all for our guests to enjoy. All of us at Hard Rock Hotel San Diego look forward to your next visit! Kevin A. Manager

3 out of 5
Pros: The rooms are great and it is in a fun location.
Cons: Management of guests that are out of control.
Location: The location is really fun. Great restaurants and fun shops all in walking disctance.
Our stay was far from superior. The room and staff were great. However, there was a large group on our floor that had a party from our check in until about 3am. I finally called the front desk at 2:30. We had an early flight so we're up at 4:20. Not sleeping at all was not great. The front desk was nice about the problem, but the noise and chaos on our floor was ridiculous.

Posted by on Feb 27, 2017

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Comment from Hotel Management

Mar 1, 2017 by Manager

Hi, thank you for your candid review of your recent stay. We're glad you enjoyed your overall stay with us, and appreciate the feedback about the noise issues you experienced. I apologize the service you received was not our best, and we're addressing your comments now. We do hope to have you back soon! James G. Manager

5 out of 5

Get away

Pros: This hotel was amazing. Staff outstanding, room was clean and always kept up, location outstanding located near everything
Cons: Nothing this hotel met everything we had hoped for
Location: End of gas lamp district, numerous restaurants, shops and sightseeing with in walking district.

Posted by , from wisconsin on Oct 27, 2016

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Comment from Hotel Management

Oct 30, 2016 by Manager

Dan, thank you for choosing to stay with us! We're thrilled you loved your stay at Hard Rock Hotel San Diego! Fantastic vacations rock, and we're happy you chose us to be a part of yours. Please come back soon. James G. Manager

2 out of 5

Great place if you like smelly dirty halls

Pros: Room was comfortable, staff kind of helpful. Location is good if you are looking to party all night.
Cons: Room walls are paper thin; when we arrived someone had puked on the hall leading to our room, the smell was terrible. I called the desk to let them know; 3 days later the puke was still there. Luckily it had dried so the smell wasn't that bad.

Posted by , from DFW on Oct 24, 2016

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Comment from Hotel Management

Oct 25, 2016 by Manager

Thanks for the review, Alberto. Your feedback is appreciated and we are so sorry for the cleanliness issues you experienced. This isn't what we like to hear. We have passed your comments to the team for improvement. We hope you will come back so we can provide you with a rock star stay. James G. Manager

5 out of 5

Loved My Stay at the Hard Rock San Diego

Pros: Location. Staff. Great room.
Cons: Cannot think of one thing.
Location: Very close to the convention center and the Padres baseball field. Very close to many restaurants.
Staff was outstanding. Free guitar rental was truly outstanding. Loved the rock and roll motiff and rock song quotes throughout the hotel. Great location as well.

Posted by , from Fairfax County, Virginia on Sep 29, 2016

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Comment from Hotel Management

Oct 2, 2016 by Manager

We are thrilled to you know had an awesome stay at Hard Rock Hotel San Diego and appreciate the outstanding review - thanks so much! We can't wait to see you again! James G. Manager

3 out of 5

Pool experience is something to be inproved upon.

I picked this hotel specifically because of their pool parties. My husband and I were disappointed with the very small pool and the pool wait staff. It was a Friday, so we were more interested in their Friday night pool party. We were frustrated to learn that it was free to anyone off the street, not just hotel guests, so we could've stayed in any hotel in gaslamp. The party was decent however the pool staff and pool bar staff are pretentious, aloof and have bad attitudes. There were a lot more kids in the pool during the day than I was expecting and there is not enough seating for guests around the pool. The check-in staff member was really nice and the hotel itself is contemporary and comfortable overall. We may or may not give it another try in the future as there are many others to try in the Gaslamp area.

Posted by on Jul 31, 2016

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Comment from Hotel Management

by Manager

Thank you for staying with us and for sharing your experience. It's good to know you enjoyed much of your stay, but we clearly missed some opportunities while you were here. We hope you will stay with us again so we can ensure your experience is excellent! James G. Manager

1 out of 5

Never again

The carpet at the restroom entrance was worn down And had needles sticking out. My wife and I stabbed ourselves multiple times!

Posted by on Jul 27, 2016

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Comment from Hotel Management

by Manager

Hello, we appreciate you reviewing our hotel. Thanks for letting me know about the maintenance concerns with your room. Please accept my apology, and I will be checking with our staff to see where we went wrong as we want our guests to have an excellent experience. Please stay with us again so we can show you we care. Thanks! James G. Manager

5 out of 5

Awesome Hotel in Gas Lamp district

Hotel and staff were awesome. I loved their mobile concierge service.

Posted by , from Los Angeles on Jul 2, 2016

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Comment from Hotel Management

Jul 4, 2016 by Manager

Hi, thanks for the great review and perfect rating! We are so happy you enjoyed our suites, location and amenities! It’s fantastic to hear that our staff made your stay especially memorable. All of us at the Hard Rock Hotel San Diego can't wait to see you again! James G. Manager

About the Hard Rock Hotel San Diego

Location 207 5th Ave, San Diego, CA 92101

Property Features

Hard Rock Hotel San Diego offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 40000 square feet (3716 square meters) and includes conference space. A nightclub, a 24-hour fitness center, and a sauna are also featured at the business-friendly Hard Rock Hotel San Diego. For a fee, parking is available. This 4-star San Diego hotel is smoke free.

  • 1 building
  • 420 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 2 coffee shops
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 2007
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Business center (24 hours)
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (5.7 km / 3.6 mi)
  • Train station: San Diego Santa Fe Depot Station (1.9 km / 1.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hard Rock Hotel San Diego offers 420 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch plasma televisions come with pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This San Diego hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Nobu - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar.

MaryJanes - This diner serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

The hotel has a rooftop pool, full-service spa, and 24-hour fitness center with state-of-the-art fitness equipment, including cardio machines with built-in LCD TVs.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

The full-service Rock Spa, with separate men's and women's facilities, provides guests everything they need to decompress or recharge for the night ahead. Featured treatments include the Rock Spa Signature Massage, Celebrity Oxygen Facial, and Amped-Up Sugar Scrub, or try one of our Rhythm and Motion services to heal the body through music and vibration. Treatments may be experienced in any of 5 luxurious treatment rooms, in-suite, or in a poolside cabana. Various types of massage are offered, including deep tissue, hot stone, prenatal, Swedish, and couples' services. A state-of-the-art fitness center is adjacent.

Advanced reservations are required for massages and spa treatments. Guests under 16 are not allowed in the spa. Guests under 18 must be accompanied by an adult.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 49 per night (in/out privileges)
  • Refrigerator fee: USD 25.00 per night
  • In-room microwave fee: USD 25.00 per night
  • Rollaway bed fee: USD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Hotel San Diego
  • Hard Rock Hotel San Diego
  • Hard Rock San Diego
  • Hard Rock San Diego Hotel
  • Hard San Diego
  • Rock Hotel San Diego
  • San Diego Hard
  • San Diego Hard Rock
  • San Diego Hard Rock Hotel
  • San Diego Hotel Hard Rock

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.