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4.4 out of 5

"Loved the location, on the riverwalk, walking distance to the Alamo. " More

By a verified traveler on Mon 12 Apr 2021

Hotel Description

4-star romantic hotel near La Villita

Heart of San Antonio

With a stay at this Downtown San Antonio hotel, you'll be steps from La Villita and Henry B. Gonzalez Convention Center. River Walk and Shops at Rivercenter are also within half a mile (1 km).

Business services

The hotel's outdoor pool, 24-hour fitness center, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A restaurant, a 24-hour front desk, and laundry facilities are also provided.

WiFi, balconies

In addition to WiFi, the 485 guestrooms offer wired Internet and balconies. LCD TVs, premium bedding, and free weekday newspapers are also available.

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$178* Per night/room Apr 18 - Apr 19

Room, 2 Double Beds, Accessible, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riverview Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One King Bay View Accessible Bath Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Palacio Del Rio ratings based on 20 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Palacio Del Rio

Everyone (10) Couples (3) Family (4)
5 out of 5
Loved the location, on the riverwalk, walking distance to the Alamo.

Posted by on Apr 12, 2021

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5 out of 5
I was very surprised at how much the charge was for wi-fi.

Posted by on Dec 16, 2020

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5 out of 5
Balcony veiw front lobby Christmas decorations love them

Posted by on Dec 8, 2020

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4 out of 5
Shutdown takes away from the experience😔 other than that, great

Posted by on Jun 7, 2020

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4 out of 5
I love the scenery and proximity to the riverwalk of this hotel and the access to the riverwalk

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 24, 2020 by HiltonTracie

Thank you for taking time to share a review. Your feedback is greatly appreciated. Happy travels!

3 out of 5
Check in was painful because price was split which complicated the process a lot. The bar was empty even on Friday and Saturday nite. Never saw the restaurant. Meh.

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 22, 2019 by HiltonTracie

Thank you for taking time to write a review. Your feedback is appreciated and will be shared with our team members for training purposes. There are 5 restaurants and bars on property, so please let us know to which you are referring. Typically weekends is standing room only, so your response would be appreciated. Happy travels!

5 out of 5
Julie was amazing! We had a great time! We look forward to our next visit. Great location on the Riverwalk.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 18, 2019 by HiltonTracie

Thank you for sharing your review. Until we see you again, we wish you happy travels!

3 out of 5
We booked adjoining rooms and paid a ton because of its proximity to the river Walk. I was not happy that in one of our rooms the bathroom had not been cleaned and had a bunch of dirt in the tub. They came and cleaned it fairly quickly but I was a little surprised because this is a 4 star hotel. We had quite the wait checking in and there was a line to get in the elevators but I’m sure that’s normal for a hotel this size. We wanted to cool off at the pool but the water was really cloudy and dirty looking. We thought it was due to the time of day but when we went to the pool the next morning it was even more dirty. The view of the river walk and private balcony was beautiful. Everyone was very nice but I was pretty surprised by the pool and dirty bathroom.

Posted by on Aug 13, 2019

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5 out of 5

Posted by on Aug 10, 2019

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5 out of 5
the property was centrally located easy to walk to all attractions hotel staff was very accommodating and helpful

Posted by on Jul 9, 2019

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About the Hilton Palacio Del Rio

Location 200 S Alamo St, San Antonio, TX 78205

Property Features

Hilton Palacio Del Rio offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A business center and limo/town car service are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Palacio Del Rio. For a fee, parking is available. This 4-star San Antonio hotel is smoke free.

  • 485 guestrooms or units
  • 22 levels
  • 2 bars or lounges
  • Built in 1968
  • Dining venue
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: San Antonio Station (1.7 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Palacio Del Rio offers 485 accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • LCD television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Coffee Cupboard - Onsite coffee shop.

Rincon Alegre - This lobby lounge serves dinner and light fare. Open daily.

Rivers Edge - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12.00 and USD 25.00 for adults, USD 12.00 and USD 25.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Valet parking fee: USD 44 per day (in/out privileges)
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Palacio
  • Hilton Palacio Rio
  • Hilton Palacio Rio Hotel
  • Hilton Palacio Rio Hotel San Antonio
  • Hilton Palacio Rio San Antonio
  • Hilton Rio
  • Palacio Rio
  • Rio Hilton
  • Rio Palacio
  • Hilton Hotel San Antonio
  • Hilton Palacio Del Rio Hotel San Antonio
  • Hilton San Antonio
  • Palacio Del Rio Hilton
  • San Antonio Hilton
  • Hilton Palacio Del Rio Hotel
  • Hilton Palacio Del Rio San Antonio
  • Hilton Palacio Del Rio Hotel San Antonio

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.