Hilton Palacio Del Rio

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Staff temperature checks are conducted regularly
• Masks are compulsory at the property
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Security system
• Protective clothing is available to guests
• Masks are available to guests
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitizer
• Property does not follow sanitization practices of any association
• Staffed front desk
• Social distancing measures are in place
• Contactless check-in is available
• No cribs (infant beds) available
• Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
• LGBTQ friendly
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available
• Individually-wrapped food options are available for breakfast
• Individually-wrapped food options are available for lunch
• Parking height restrictions apply
• Individually-wrapped food options are available for dinner
• Individually-wrapped food options are available through room service
• Debit cards
• Gap period enforced between guest stays - 24 hours