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4.3 out of 5

"It was great, the only thing is that the pillows or the pillows cases smelled pretty bad. " More

By a verified traveler on Wed 22 Aug 2018

Hotel Description

4-star romantic hotel near River Walk

Central San Antonio getaway

At this Downtown San Antonio hotel, you'll be within a 5-minute walk of River Walk and La Villita. Shops at Rivercenter and Alamo are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. There's a 24-hour fitness center on site, and concierge services and free newspapers are also offered.

WiFi, balconies

Along with WiFi, the 485 guestrooms offer wired Internet and balconies. Other amenities include LCD TVs, room service, and premium bedding.

Room, 2 Double Beds, Accessible, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$136* Per night/room Aug 26 - Aug 27

Room, 2 Double Beds, Accessible, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riverview Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One King Bay View Accessible Bath Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Palacio Del Rio ratings based on 71 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Palacio Del Rio

Everyone (16) Couples (1) Family (1)
3 out of 5
We booked adjoining rooms and paid a ton because of its proximity to the river Walk. I was not happy that in one of our rooms the bathroom had not been cleaned and had a bunch of dirt in the tub. They came and cleaned it fairly quickly but I was a little surprised because this is a 4 star hotel. We had quite the wait checking in and there was a line to get in the elevators but I’m sure that’s normal for a hotel this size. We wanted to cool off at the pool but the water was really cloudy and dirty looking. We thought it was due to the time of day but when we went to the pool the next morning it was even more dirty. The view of the river walk and private balcony was beautiful. Everyone was very nice but I was pretty surprised by the pool and dirty bathroom.

Posted by on Aug 13, 2019

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5 out of 5

Posted by on Aug 10, 2019

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5 out of 5
the property was centrally located easy to walk to all attractions hotel staff was very accommodating and helpful

Posted by on Jul 9, 2019

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5 out of 5

Posted by on Jun 30, 2019

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5 out of 5
Nice place place clean awesome fantastic love the place

Posted by on Jun 2, 2019

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5 out of 5

Posted by on May 19, 2019

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4 out of 5
It was fine. You could add some complimentary snacks in the bar

Posted by on May 17, 2019

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5 out of 5
The construction around the property would be the only major issue. Other than that the cost of valet parking for one night was high.

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 23, 2019 by HiltonTracie

Thank you for taking time to write a review. We agree the $44 valet parking situation isn't ideal however we lease the top three floors of the nearest available garage. While the cost seems high, we do guarantee spaces for our guests and provide unlimited in/out privileges. We hope to see you again very soon. Until then, happy travels!

2 out of 5
we went before christmas, so it was busy understandably, but it felt like a racket. required us to pay for vallet parking each night, saying there was no other parking available. The breakfast buffet cost $22 per person. not a bad stay, just not worth the cost in my opinion. the riverfront view has a huge water tank in the way, so dont get that side. The other side has a better city view. Access to the riverfront from the hotel was nice though.

Posted by on Jan 17, 2019

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Comment from Hotel Management

Jan 19, 2019 by Phillip

Thank you for your feedback. I sincerely apologize about your experience while staying with us and rest assured that our team leaders have reviewed this feedback.

3 out of 5
It was great, the only thing is that the pillows or the pillows cases smelled pretty bad.

Posted by on Aug 22, 2018

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Comment from Hotel Management

Aug 23, 2018 by Manager

Thank you for your feedback. I sincerely apologize about your experience while staying with us and rest assured that our team leaders have reviewed this feedback.

About the Hilton Palacio Del Rio

Location 200 S Alamo St, San Antonio, TX 78205

Property Features

Hilton Palacio Del Rio offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Palacio Del Rio. Parking is available for a fee. This 4-star San Antonio hotel is smoke free.

  • 485 guestrooms or units
  • 22 levels
  • Built in 1968
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (15 km / 9.3 mi)
  • Train station: San Antonio Station (1.7 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Palacio Del Rio offers 485 air-conditioned accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with pay movies. Bathrooms include designer toiletries and complimentary toiletries. This San Antonio hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include complimentary weekday newspapers, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Hilton Palacio Del Rio has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Valet parking fee: USD 44 per night (in/out privileges)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Palacio
  • Hilton Palacio Rio
  • Hilton Palacio Rio Hotel
  • Hilton Palacio Rio Hotel San Antonio
  • Hilton Palacio Rio San Antonio
  • Hilton Rio
  • Palacio Rio
  • Rio Hilton
  • Rio Palacio
  • Hilton Hotel San Antonio
  • Hilton Palacio Del Rio Hotel San Antonio
  • Hilton San Antonio
  • Palacio Del Rio Hilton
  • San Antonio Hilton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.