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4.3 out of 5

"I love the scenery and proximity to the riverwalk of this hotel and the access to the riverwalk " More

By a verified traveler on Sat 22 Feb 2020

Hotel Description

4-star romantic hotel near River Walk

Heart of San Antonio

A stay at this Downtown San Antonio hotel places you steps from Henry B. Gonzalez Convention Center and within a 5-minute walk of River Walk. La Villita and Shops at Rivercenter are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

WiFi, balconies

In addition to WiFi, the 485 guestrooms offer wired Internet and balconies. LCD TVs, room service, and premium bedding are also available.

Room, 2 Double Beds, Accessible, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riverview Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One King Bay View Accessible Bath Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Palacio Del Rio ratings based on 74 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Palacio Del Rio

Everyone (16) Couples (2) Family (1)
4 out of 5
I love the scenery and proximity to the riverwalk of this hotel and the access to the riverwalk

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 24, 2020 by HiltonTracie

Thank you for taking time to share a review. Your feedback is greatly appreciated. Happy travels!

3 out of 5
Check in was painful because price was split which complicated the process a lot. The bar was empty even on Friday and Saturday nite. Never saw the restaurant. Meh.

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 22, 2019 by HiltonTracie

Thank you for taking time to write a review. Your feedback is appreciated and will be shared with our team members for training purposes. There are 5 restaurants and bars on property, so please let us know to which you are referring. Typically weekends is standing room only, so your response would be appreciated. Happy travels!

5 out of 5
Julie was amazing! We had a great time! We look forward to our next visit. Great location on the Riverwalk.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 18, 2019 by HiltonTracie

Thank you for sharing your review. Until we see you again, we wish you happy travels!

3 out of 5
We booked adjoining rooms and paid a ton because of its proximity to the river Walk. I was not happy that in one of our rooms the bathroom had not been cleaned and had a bunch of dirt in the tub. They came and cleaned it fairly quickly but I was a little surprised because this is a 4 star hotel. We had quite the wait checking in and there was a line to get in the elevators but I’m sure that’s normal for a hotel this size. We wanted to cool off at the pool but the water was really cloudy and dirty looking. We thought it was due to the time of day but when we went to the pool the next morning it was even more dirty. The view of the river walk and private balcony was beautiful. Everyone was very nice but I was pretty surprised by the pool and dirty bathroom.

Posted by on Aug 13, 2019

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5 out of 5

Posted by on Aug 10, 2019

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5 out of 5
the property was centrally located easy to walk to all attractions hotel staff was very accommodating and helpful

Posted by on Jul 9, 2019

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5 out of 5

Posted by on Jun 30, 2019

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5 out of 5
Nice place place clean awesome fantastic love the place

Posted by on Jun 2, 2019

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5 out of 5

Posted by on May 19, 2019

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4 out of 5
It was fine. You could add some complimentary snacks in the bar

Posted by on May 17, 2019

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About the Hilton Palacio Del Rio

Location 200 S Alamo St, San Antonio, TX 78205

Renovations + Closures

This property is closed from 23 March 2020 to 15 May 2020 (dates subject to change).

Property Features

Hilton Palacio Del Rio offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Palacio Del Rio. For a fee, parking is available. This 4-star San Antonio hotel is smoke free.

  • 485 guestrooms or units
  • 22 levels
  • Built in 1968
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (15 km / 9.3 mi)
  • Train station: San Antonio Station (1.7 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Palacio Del Rio offers 485 accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This San Antonio hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Hilton Palacio Del Rio has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7:00 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Valet parking fee: USD 44 per night (in/out privileges)
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Palacio
  • Hilton Palacio Rio
  • Hilton Palacio Rio Hotel
  • Hilton Palacio Rio Hotel San Antonio
  • Hilton Palacio Rio San Antonio
  • Hilton Rio
  • Palacio Rio
  • Rio Hilton
  • Rio Palacio
  • Hilton Hotel San Antonio
  • Hilton Palacio Del Rio Hotel San Antonio
  • Hilton San Antonio
  • Palacio Del Rio Hilton
  • San Antonio Hilton
  • Hilton Palacio Del Rio Hotel
  • Hilton Palacio Del Rio San Antonio
  • Hilton Palacio Del Rio Hotel San Antonio

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/San-Antonio-Hotels-Hilton-Palacio-Del-Rio.h25575-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.