4.4 out of 5

"Beautiful views awesome staff very comfortable. A great location with a hotel of good class " More

By a verified traveler on Thu 28 Dec 2017

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Hotel Description

A romantic stay in the heart of San Antonio awaits you at Hilton Palacio Del Rio. Within just a 10-minute stroll, you'll find popular attractions like Alamo and River Walk. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

LCD TVs with cable channels are featured in all 485 rooms, and you can enjoy balconies, WiFi, and DVD players. Nice touches to enhance your stay include designer toiletries and premium bedding. Additionally, room service, coffee/tea makers, and free weekday newspapers are available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Business travelers can take advantage of conference space, meeting rooms, and a business center. Added amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is available. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star Downtown San Antonio hotel include Shops at Rivercenter and Tower of the Americas.

Hilton Palacio Del Rio ratings based on 60 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

💯 AWESOME!!

Beautiful views awesome staff very comfortable. A great location with a hotel of good class

Posted by , from Texas on Dec 28, 2017

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4 out of 5

Love the stay! Hated the parking price.

Great hotel ! But 50$ per parking a night is crazy! I definitely would stay here again if the parking price comes down. Great views !

Posted by on Jul 5, 2017

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4 out of 5

Great hotel, close to everything.

It's the third time I stay there with my children. We've gone to the IMAX movie theater and come back at night, and it's so close we've felt very safe. Staff is very friendly and helpful. The room is very clean and new, and the water is not super soft as in most Riverwalk hotels. My only complaint has to do with Valet parking, my vehicle had a different radio station playing every time they brought car around, and playing very loud. The driver seat had been changed, every time, and when I tipped the attendant as we were leaving, he didn't bother to help me with luggage (single mother with three small children who tipped him after the $42.00 a night parking price tag) and no help : / so my departure wasn't the highlight of the stay, but I would definitely stay again, I just wouldn't tip the attendants for subpar work.

Posted by , from TX on Nov 23, 2016

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3 out of 5

Off the Riverwalk and near casa rio restaurant

It was an ok hotel. I wasn't at all pleased where I want to return and stay there again. I wanted to try a different hotel but I should of stuck with Homewood suites off the Riverwalk in my opinion. I found trash from the previous guest and the night stand had two outlets to charge devices that did not work. I was 4 out of 5 guests who got lost getting to the elevators the day of check in. We were all told to take a left and well it was the wrong elevator. Lastly, we had a 4 door dully truck that wasn't allowed for valet or self parking. We were told to go park over there for $12 but we parked at the riverbend garage nearby and it fit perfectly. I understand why.

Posted by , from Dallas, tx on Jul 28, 2016

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Comment from Hotel Management

by Zain B.

Dear Rosy, It is clear that we failed to exceed your expectations and will be vigilant of these issues in the future. Thank you, Zain B.

5 out of 5

Exceptional hotel on the Riverwalk

Pros: Beautiful decor, designer rooms, luxurious bathrooms, attentive staff, Starbucks coffee in the lobby cafe.
Cons: Nothing.
Location: It is on The Riverwalk, which is a scenic canal lined with restaurants. Nearby is the Alamo, museums, and La Villita, a market for arts and crafts.
I have never written a review before but I must report that this hotel and its staff exceeded my expectations. The hotel is conveniently located on the Riverwalk and next to La Villita, a charming market area, which held a coffee tasting festival while we were there. It is also walking distance to The Alamo and an easy 18-minute drive to Lackland AFB. The hotel decor is beautiful and stylish with upscale comfortable rooms. Our balcony had a fabulous city view. The staff is respectful and helpful, in fact the front desk graciously accommodated our last-minute request for a room change and three rooms adjacent to each other, which made our family reunion delightful. The only negatives are that the hotel parking is unavoidably in a public facility about a block away, and it was an additional $30/day with unlimited trips in and out. There are public lots nearby for much less if you wish. Nevertheless, I give this hotel five stars and would recommend it without hesitation.

Posted by , from Atlanta, GA on Jan 11, 2016

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Comment from Hotel Management

Jan 14, 2016 by Zain B.

Dear Heather, Thank you so much for the compliments! We will be sure to share your kind words with our entire staff. It is wonderful to hear that we were able to make a positive impact on your family reunion and look forward to seeing y'all back soon. Best regards, Zain B.

5 out of 5

Wonderful!!

Pros: Balcony, room, view
Location: Riverwalk!
Gorgeous view, elegant hotel, perfectly located, and LOVED the private balcony!!!

Posted by , from Houston TX on Mar 26, 2015

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5 out of 5

It was awesome

We had a great nights sleep and the kids enjoyed it

Posted by on Mar 24, 2015

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4 out of 5

Christmas birthday stay!

Pros: It has balconies over the river walk. It has great San Antonio atmosphere.
Cons: Better restaurants.
Location: The location is perfect for touring downtown San Antonio and the river walk. It is walking distance to EVERYWHERE!
We always stay here with our very best friends for my birthday which is in December. We get to enjoy the downtown and river walk Christmas atmosphere at this fun hotel.

Posted by , from New Braunfels, Texas on Mar 23, 2015

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4 out of 5

O.k., food pricey

Pros: Close restaurants
Cons: No free Internet, Noisy
One thinks if they are staying at a Hilton they should get the best, that used to be how it was, not so much any more. The room was o.k. but not the best I've been in. I upgraded to a river view, don't waste your money. Yes, you get a "view" of the river but I also go a more than a view of a huge water tower and could barely see the river through the trees. I also upgraded to a King room thinking I would get more room, don't bother. There is no tub, just a shower in the king room. I might could live with that but there is also no door on the bathroom. Let me rephrase that, there is a door that slides across both the bathroom and the closet so you can either have the closet door closed or the bathroom door closed. Not acceptable, I shouldn't have to choose. There is also a timer on the bathroom light, I was using the shower on pulse to massage my aching shoulders after a long day and in the middle of my shower, the bathroom light goes out. Here I am, 6 am in the shower in the dark. I'm completely night blind so getting out of the shower and feeling my way over to the light switch was an adventure. The food and drinks were way overpriced. It never costed me less than $20 for breakfast, no matter what I ordered, that included a continental breakfast. I had one glass of wine at the bar and it was $12 without the tip, for a glass of California wine? Really? The Irish pub was no better. The hotel is in a good location, right in the middle of downtown and close to everything. I stayed in another hotel downtown on a previous trip, paid less for the room, had a suite and paid less for food. The room was clean and the staff seemed friendly enough. I loved the fitness room but the pool was a joke, there weren't enough chairs unless you got there very early, I think there were only 4 or 5 up there. All in all it was just o.k. not what I've come to expect from a hotel of this price.

Posted by , from Georgia, USA on Apr 15, 2013

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5 out of 5

Friendly staff and great value for your money

Pros: Close restaurants, Quiet, room amenities, close to dowtown riverwalk
Cons: No free Internet
My husband and I stayed here during Easter weekend and we were very pleased with our overall experience at this hotel. They offer great room amendities and their staff is friendly. The hotels' proximity to the Riverwalk ,the Alamo and all of the downtown's attractions were very convinient, in that we walked everywhere and didn't drive anywhere . I would say great value for your money and not too pricey compared to other hotels on the riverwalk . The one thing that we found wrong with this hotel was the valet parking price per day, but not too bad considering your car is safe and in a parking garage. Would definitely recommend .

Posted by , from Houston, TX on Apr 3, 2013

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About the Hilton Palacio Del Rio

Location 200 S Alamo St, San Antonio, TX 78205

Property Features

Hilton Palacio Del Rio offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. A business center, limo/town car service, and meeting rooms are available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Palacio Del Rio. Parking is available for a fee. This 4-star San Antonio hotel is smoke free.

  • 485 guestrooms or units
  • 22 levels
  • 20 conference rooms
  • Built in 1968
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (15.3 km / 9.5 mi)
  • Train station: San Antonio Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Palacio Del Rio offers 485 air-conditioned accommodations with DVD players and video-game consoles. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Hilton Palacio Del Rio has a restaurant on site.

Room service (during limited hours) is available.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 29.00 per night
  • Valet parking fee: USD 42.00 per night (in/out privileges)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Palacio
  • Hilton Palacio Rio
  • Hilton Palacio Rio Hotel
  • Hilton Palacio Rio Hotel San Antonio
  • Hilton Palacio Rio San Antonio
  • Hilton Rio
  • Palacio Rio
  • Rio Hilton
  • Rio Palacio
  • Hilton Hotel San Antonio
  • Hilton Palacio Del Rio Hotel San Antonio
  • Hilton San Antonio
  • Palacio Del Rio Hilton
  • San Antonio Hilton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.