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"Upon arrival to room everything seemed fine. There was a number of flyers for local restaurants, in my room, that delivered. When i called for a deli ... " More

By a verified traveler on Fri 13 Mar 2020

Hotel Description

3-star hotel near River Walk

Downtown San Antonio stay

Within a 15-minute walk of this Downtown San Antonio hotel, you'll find River Walk and Alamo. Also, San Antonio Majestic Theater is within half a mile (1 km) and Henry B. Gonzalez Convention Center is within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. You'll appreciate the health club, bar/lounge, and coffee shop.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 306 guestrooms also offer free WiFi and TVs with cable channels. Hair dryers, ironing boards, and desks are also available.

Standard Room, 2 Double Beds, Non Smoking, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

El Tropicano Riverwalk Hotel ratings based on 58 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for El Tropicano Riverwalk Hotel

Everyone (27) Couples (10) Family (24)
3 out of 5
Upon arrival to room everything seemed fine. There was a number of flyers for local restaurants, in my room, that delivered. When i called for a delivery from a flyer found in my room, the front desk called me when my food was delivered to go downstairs. If the restaurant delivery person is unable to access rooms then they should not have the flyers in the rooms. The ac in my room was not functioning and i had no control.of the thermostat. Not good when it is a humid day in San Antonio.

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 28, 2020 by Wendy

Thank you for taking the time to leave us your feedback on your stay with us. We apologize for the issues you had with your A/C throughout your stay, our engineers will be notified about the unit in your room.

3 out of 5

Posted by on Feb 18, 2020

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Comment from Hotel Management

Mar 28, 2020 by Wendy

Thank you for taking the time to leave us your review.

2 out of 5
I checked out a day early and was told I would get refunded for not only the parking but room, so I called to check on the status of what they, but they told me they would call me back. And never did. And on top of that, didn’t refund my money and charged me for all 3 days and parking.... this is verrry pathetic!!! And inexcusable.... worst service. I was very disappointed!!!!!!!!!!!

Posted by on Feb 18, 2020

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Comment from Hotel Management

Mar 29, 2020 by Wendy

Thank you for giving us your feedback of how you experienced your stay with us. These issues such as staffing and the guest experience you had will certainly be addressed with the Managers of the hotel to ensure we are doing our absolute best at all times to give all guests the excellent customer service we strive for.

4 out of 5
Staff was great. Looking forward to seeing the renovations.

Posted by , from Charlotte on Feb 12, 2020

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Comment from Hotel Management

Mar 28, 2020 by Wendy

Thank you Carol for taking the time to leave us your feedback on your stay with us. We are glad to hear that our staff was able to make your stay enjoyable, hope to see you again soon.

3 out of 5
Only have a Cafe Express and when I walked up for service the cashier walked off and would not help me.

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 7, 2020 by Wendy

We appreciate your honest review of how you stay was with us. I sincerely apologize for the lack of professionalism that the cafe attendant had when you were at the counter, I will look into this and ensure this never happens again.

1 out of 5
old building old interor . peeling off wallpaper.hair in the tub. they charge you for parking.they have a resturant but you cant get through to order. they nickle and dime you for everything.never would reconmend .

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 20, 2019 by Wendy

We appreciate you taking the time to give us your honest review of hotel during your stay with us. We will work on ensuring that all sites have our $29+tax parking price for Valet or Self-parking listed. We apologize that we fell short in with the condition of your room and for the issues you experienced at our food outlets. Your comments will be shared with our staff in order to make sure this issues do not occur again.

3 out of 5
Rooms were very small the shower dripped all night long the bathroom sink had cracks in it one light was out the A/C worked great but the heater didn’t work.

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Pbazan

Thank you for your feedback and we will address these concerns with our staff.

2 out of 5
I liked the price but didn't the building. I suggest it goes for a remodel.

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 12, 2019 by Wendy

Thank you for taking the time to give us your feedback.

3 out of 5

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 12, 2019 by Wendy

Thank you for your review.

2 out of 5
the beds were not comfortable and the breakfast was cold and the bathrooms were very small no counter space

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 22, 2019 by Lupe

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thank you for letting us know.

About the El Tropicano Riverwalk Hotel

Location 110 Lexington Ave, San Antonio, TX 78205

Property Features

El Tropicano Riverwalk Hotel offers its guests an outdoor pool and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. You'll find a 24-hour business center on site. Event space at this hotel measures 37000 square feet (3437 square meters) and includes conference space. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly El Tropicano Riverwalk Hotel. For a fee, parking is available. This 3-star San Antonio hotel is smoke free.

  • 306 guestrooms or units
  • 9 levels
  • 37000 sq ft of conference space
  • 3437 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Antonio Intl. Airport (SAT) (12.7 km / 7.9 mi)
  • Train station: San Antonio Station (2 km / 1.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

El Tropicano Riverwalk Hotel offers 306 accommodations with hair dryers and irons/ironing boards. Televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.

Mangos - This buffet restaurant serves breakfast only.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 19 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 45 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 10.95 for adults and USD 5.95 for children (approximately)
  • Self parking fee: USD 29.00 per day (in/out privileges)
  • Valet parking fee: USD 29.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Tropicano
  • El Tropicano Hotel
  • El Tropicano Hotel Riverwalk
  • El Tropicano Riverwalk
  • El Tropicano Riverwalk Hotel
  • Hotel El Tropicano
  • Hotel Tropicano
  • Tropicano Hotel
  • Tropicano Hotel Riverwalk
  • Tropicano Riverwalk
  • El Tropicano Riverwalk Hotel San Antonio
  • El Tropicano Riverwalk San Antonio
  • El Tropicano Riverwalk
  • El Tropicano Riverwalk Hotel Hotel
  • El Tropicano Riverwalk Hotel San Antonio
  • El Tropicano Riverwalk Hotel Hotel San Antonio
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.