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Eilan Hotel and Spa, Ascend Resort Collection

4.5-star property
18603 La Cantera Terrace, San Antonio, TX 1-855-201-7819
3.9 out of 5
Good!
See all 10 travelocity Reviews

"I was amazed how luxury, clean and nice the staff are at Eilan. I love it! Food, room, pool, gym and lobby was all extravaganza! " More

By sisat813, from Fort Worth, TX on Tue 16 Jul 2013

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Hotel Description

4.5-star luxury aparthotel near The Rim Shopping Center

In shopping district

You'll find The Rim Shopping Center and Six Flags Fiesta Texas within 2 miles (3 km) of this aparthotel. La Cantera Golf Club and The Shops of La Cantera are also within 2 miles (3 km).

Luxury amenities

This smoke-free aparthotel features a full-service spa, 2 outdoor tennis courts, and a restaurant. Enjoy the outdoor pool and perks like free WiFi. Enjoy the gym and unwind at the bar/lounge and poolside bar.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 163 apartments offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. IPod docks, coffee/tea makers, and free local calls are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$161* Per night/room Apr 3 - Apr 4

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Eilan Hotel and Spa, Ascend Resort Collection ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Eilan Hotel and Spa, Ascend Resort Collection

1 out of 5
the property looks good, why was upsetting, is that because I did my reservation thru Travelocity, they gave me a room for the disable, right next to the housekeepers room, where they kept on slamming doors like a busy restaurant in and out! to make things worst, they never told me that the check is at 10am! All decent hotels are usually at 11 am or noon. not this piece of crap! I got a call at 9:55 am asking me if I'm ready to check out at 10 am. that is a five min warning!!! or they'll charge me more if I'm late according to their staff!

Posted by , from Houston on Jan 20, 2021

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Comment from Hotel Management

Jan 20, 2021 by Bluegreen Vacations Rentals Team

We appreciate you taking the time to share your review with us, Emil. We would like to extend a sincere apology regarding the noise you experienced during your stay at our Eilan Hotel and Spa property.

5 out of 5

EXTRAVAGANT!

I was amazed how luxury, clean and nice the staff are at Eilan. I love it! Food, room, pool, gym and lobby was all extravaganza!

Posted by , from Fort Worth, TX on Jul 16, 2013

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5 out of 5

Beautiful!

I loved the hotel.  I was absolutely gorgeous.  Bathrooms were clean, elegant, shower was great.  I scheduled a massage and even though the spa was closed for construction, I was escorted to a suite where I was pampered.  The only downfall is if you self park. It's a good walk to the hotel.  I would highly recommend valet. 

Posted by on May 30, 2013

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4 out of 5

very beautiful hotel but suffers from lack of amenities

Pros: Quiet
Cons: poor amenities
nice place to stay but not comparable to the larger resort hotels, very poor amenities if compared to its neighbor, Westin La Cantera

Posted by on Jan 22, 2013

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4 out of 5

Very nice, quiet hotel

Pros: Close restaurants, Quiet, great staff
Cons: no free breakfast
Hotel is very new and quiet. All staff was very friendly. Breakfast was very good in the restaurant, but not cheap. Very large pool. Great hot water to the shower but not great at the sink.

Posted by , from Iowa, USA on Jan 4, 2013

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3 out of 5

Beautiful facility not run as a hotel. Runs more like a longer stay hotel

Pros: Quiet
Cons: No free Internet, Poor breakfast, bad service
Beatiful facilites, not run as a hotel. Employees look at you like "These funny people that actually come and stay here"... It seems that the owners are more concerned about their property investment than making anybody feel welcome. I called for help with my bags, they never came. The elevator shows the lobby on the wrong floor, you tell them and they say: "Oh it is very expensive to change it", so you have to drag your bags one flight up and nobody cares. They don't have room service 24 hours... The rooms are new, nice & clean. The service leaves a lot to be desired.

Posted by , from Boston, MA, USA on Sep 20, 2012

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5 out of 5

My New Home!

Pros: Close restaurants, Free Internet, Quiet
I live in WDC but am from San Antonio and visit 4-6 times a year. I've stayed at quite a few places in the San Antonio area, but Eilan has been excellent each time I stayed (a total of 2 so far). Upon my second visit, I was immediately and warmly greeted by name at the reception desk (thank you Kimberly); I had the best service from room staff and housekeeping for the duration of my stay; and the overall ambiance is simply enchanting. I can't imagine staying anywhere else from now on!

Posted by , from WDC on Sep 8, 2012

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5 out of 5

Absolutely stunning resort.

Pros: Close restaurants
This resort was absolutely gorgeous! I wish we had stayed much longer to enjoy all the amenities. The pool also was so beautiful. The bed was very comfortable. Extemely peaceful. We will come again!

Posted by on Jul 25, 2012

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5 out of 5

Hidden Gem

Pros: Quiet, resort style pool, great for families, shopping proximity
I've stayed in this property twice. The first time I visited, they just opened and I could see how they were a bit rough around the edges. But now, the hotel is in full swing! The restaurant is EXCELLENT and the resort style pool is refreshing in this hot summer sun. That pool bar is a plus. Going shopping after a relaxing day at the pool in La Cantera really topped it off for my wife and I.

Posted by on Jul 19, 2012

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2 out of 5

May be better once it is complete

Pros: Quiet
Cons: Nothing close
My wife and I went to Eilan for a "date night" recently. We stayed in the hotel and ate at the restaurant. The hotel staff was acceptable, not rude, but not really concerned about much. I was expecting everyone to be on top of their game since the hotel has only been opened a few weeks. I reserved the Spa Terrace King, which was the nicest of four room options they had listed. There was a problem with our room, and the only other room they could come up with was a standard king. Both rooms were nicely appointed, but not to the level I have come to expect from a resort hotel. I would recommend Westin La Cantera as a better option. Additionally, the property is still under construction. The pool is incomplete. The only amenities open at this time are the restaurant and the spa. If there are others, we were not informed of them, nor is there any type of hotel directory in the room. The restaurant staff was very friendly and helpful. The specialty cocktails were good, the oysters were also good. We were not impressed with the entrees.

Posted by , from San Antonio, TX, USA on Apr 15, 2012

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About the Eilan Hotel and Spa, Ascend Resort Collection

Location 18603 La Cantera Terrace, San Antonio, TX 78256

Property Features

Eilan Hotel and Spa, Ascend Resort Collection offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this aparthotel measures 11000 square feet (1022 square meters) and includes a conference center. A children's pool, a spa tub, and a fitness center are also featured at the luxury Eilan Hotel and Spa, Ascend Resort Collection. Parking is available for a fee. This Mediterranean San Antonio aparthotel is smoke free.

  • 1 building
  • 163 guestrooms or units
  • 7 levels
  • 11000 sq ft of conference space
  • 1022 sq m of conference space
  • Built in 2012
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Eilan Hotel and Spa, Ascend Resort Collection offers 163 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • IPod dock
  • HD television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Eilan Hotel and Spa, Ascend Resort Collection has a restaurant on site.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a steam room, and a fitness center.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Health or beauty spa nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 20
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12–30 for adults, and USD 12–30 for children
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Late check-out fee: USD 125 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eilan Autograph Collection
  • Eilan Autograph Collection San Antonio
  • Eilan Hotel Resort Autograph Collection
  • Eilan Hotel Resort Autograph Collection San Antonio
  • Eilan Hotel Autograph Collection San Antonio
  • Eilan Hotel Autograph Collection
  • Eilan Hotel Spa San Antonio
  • Eilan Hotel Spa Autograph Collection
  • Eilan Hotel Resort Spa Autograph Collection
  • Eilan Spa, Ascend Collection
  • Eilan Hotel Spa Ascend Resort Collection
  • Eilan Hotel and Spa, Ascend Resort Collection Aparthotel
  • Eilan Hotel and Spa, Ascend Resort Collection San Antonio

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.