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4.3 out of 5

"It was great service!! " More

By a verified traveler on Mon 08 Nov 2021

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Hotel Description

Hotel near Lackland Air Force Base in San Antonio

In San Antonio

Your stay at this West San Antonio hotel places you within 3 miles (5 km) of Lackland Air Force Base and Lackland Air Force Base Visitor Center. Joint Base San Antonio and Wilford Hall Medical Center are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 77 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$94* Per night/room Dec 20 - Dec 21

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Accessible, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Plus Lackland Hotel & Suites ratings based on 34 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Lackland Hotel & Suites

Everyone (17) Couples (1) Family (21)
5 out of 5
It was great service!!

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 30, 2021 by manager

Thank you for your great review. Give us a call next time you're in town to reserve your next room. Hope to see you soon

4 out of 5
Staff was very friendly and helpful, and it was clean. I was disappointed that the hot tub wasn't working but overall it was a great trip.

Posted by on Nov 2, 2021

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2 out of 5
Breakfast was awesome, but that is it.

Posted by on Sep 13, 2021

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Comment from Hotel Management

Sep 15, 2021 by A Lamas

Dear Guest, Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Lackland. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. Please don’t let your previous stay leave you with a bad impression of us and let us make it up to you.

4 out of 5
All good

Posted by on Jul 31, 2021

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5 out of 5
Nice place and staff.

Posted by on Jul 13, 2021

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5 out of 5
Indoor pool was very small and so dirty... Not worth the extra money we paid for a hotel with an indoor pool. Take your own shampoo and conditioner, although they seem modernized, these hotels don't provide in shower soap dispensers. The room was nice, clean.

Posted by on Mar 30, 2021

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3 out of 5
Breakfast good and hot gave plenty to eat, server was very nice and courteous

Posted by on Mar 23, 2021

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Comment from Hotel Management

Mar 27, 2021 by manager

Dear Guest, Thanks for the great review. Hope to see you again in the future.

5 out of 5
We stay here every Christmas because we know what to expect, love it!

Posted by , from San Antonio on Dec 27, 2020

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5 out of 5

Posted by on Sep 12, 2020

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5 out of 5
Very clean and professional. Away from the noise and traffic.

Posted by on Mar 2, 2020

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About the Best Western Plus Lackland Hotel & Suites

Location 3635 Crooked Trail, San Antonio, TX 78227

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Lackland Hotel & Suites offers its guests an indoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces. A business center and a meeting room are available. The business-friendly Best Western Plus Lackland Hotel & Suites also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Free self parking is available. Smoking is allowed in designated areas at this San Antonio hotel.

  • 1 building
  • 77 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Lackland Hotel & Suites offers 77 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • Atrea
  • Atrea Hotel
  • Best Western Atrea
  • Best Western Plus Atrea
  • Best Western Plus Atrea Hotel
  • Best Western Plus Atrea Hotel San Antonio
  • Best Western Plus Atrea San Antonio
  • Best Western Plus Lackland Hotel San Antonio
  • Best Western Plus Lackland Hotel
  • Best Western Plus Lackland San Antonio
  • Best Western Plus Lackland
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.