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The Ritz-Carlton, San Francisco

5.0 star property
5-star luxury hotel near Moscone Convention Center

Choose dates to view prices

Photo gallery for The Ritz-Carlton, San Francisco

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds
Property amenity
46-inch Smart TV with digital channels, TV, streaming services
2 restaurants, breakfast, lunch, dinner served; Californian cuisine
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Free WiFi
  • Pet friendly
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
600 Stockton St, San Francisco, CA, 94108
  • Union Square
    ‪5 min walk‬
  • Moscone Convention Center
    ‪14 min walk‬
  • Lombard Street
    ‪19 min walk‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

  • City view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

46-inch Smart TV with digital channels, TV, streaming services

Suite, Multiple Beds, Non Smoking

  • City view
  • 1200 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Double Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Double Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 600 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Suite, Multiple Beds, Non Smoking

  • City view
  • 1300 sq ft
  • Sleeps 8
  • 2 King Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Executive Suite, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Double Room, 2 Queen Beds, Non Smoking

Club Double Room, 2 Queen Beds, Non Smoking | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Club Double Room, 2 Queen Beds, Non Smoking

  • City view
  • 600 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 2 Bedrooms

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Executive Suite, 2 Bedrooms

  • 1000 sq ft
  • Sleeps 8
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

46-inch Smart TV with digital channels, TV, streaming services

Executive Suite, 1 King Bed, Non Smoking

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Non Smoking, City View

  • City view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Grand Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

  • City view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking

Club Room, 2 Queen Beds, Non Smoking | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Club Room, 2 Queen Beds, Non Smoking

  • City view
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Club Room, 1 King Bed, Non Smoking

  • City view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms

46-inch Smart TV with digital channels, TV, streaming services

Club Suite, 2 Bedrooms

  • 1200 sq ft
  • Sleeps 8
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Balcony

46-inch Smart TV with digital channels, TV, streaming services

Presidential Suite, 2 Bedrooms, Balcony

  • City view
  • 1960 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Suite, 1 King Bed, Non Smoking

  • 600 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

46-inch Smart TV with digital channels, TV, streaming services

Presidential Suite, 1 Bedroom, Non Smoking

  • City view
  • 1960 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Non Smoking, Corner

  • City view
  • 475 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Non Smoking

46-inch Smart TV with digital channels, TV, streaming services

Signature Suite, 1 Bedroom, Non Smoking

  • City view
  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

46-inch Smart TV with digital channels, TV, streaming services

Executive Suite, 1 Bedroom, Non Smoking

  • City view
  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Club Suite, 1 Bedroom, Non Smoking

  • City view
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

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  • Free WiFi
  • Restaurant
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4.8 out of 5, Exceptional, 1,116 reviews
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$189 nightly
$222 total
Total includes taxes and fees
Jul 2 - Jul 3
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About the neighborhood

San Francisco

City center retreat .Within a 15-minute walk of this Downtown San Francisco hotel, you'll find Union Square and Embarcadero Center. Pier 39 and Lombard Street are also within 2 miles (3 km).

What's nearby

  • Union Square - 5 min walk - 0.3 miles
  • Moscone Convention Center - 14 min walk - 0.8 miles
  • Lombard Street - 19 min walk - 1.0 mile
  • Pier 39 - 3 min drive - 1.2 miles
  • Oracle Park - 3 min drive - 1.8 miles

Getting around

  • San Francisco Station - 3 min drive
  • California St & Stockton St Stop - 4 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪Boba Guys - ‬4 min walk
  • ‪Home - ‬6 min walk
  • ‪Mister Jiu's - ‬4 min walk
  • ‪New Fortune Restaurant - ‬2 min walk
  • ‪Dim Sum Corner - ‬5 min walk

About this property

The Ritz-Carlton, San Francisco

5-star luxury hotel near Moscone Convention Center
There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 24864 square feet (2310 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the luxury The Ritz-Carlton, San Francisco. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 5-star San Francisco hotel is smoke free.

  • 336 guestrooms or units
  • 2 dining venues
  • Meeting rooms
  • 24864 sq ft of conference space
  • 2310 sq m of conference space
  • Built in 1991
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Computer for guest use
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
The Ritz-Carlton, San Francisco offers 336 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Pillowtop beds feature Frette Italian sheets and premium bedding. 46-inch Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Spanish

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: WiFi (USD 16.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 97 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 45 for adults and USD 22 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Designer stores
  • Gym
  • Wine tasting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 46-inch smart TV with premium digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 200.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 47 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 45 for adults and USD 22 for children
  • Fee for in-room wireless internet: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 97.00 per day (in/out privileges)
  • Pet fee: USD 200.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz-Carlton Hotel San Francisco
Ritz-Carlton San Francisco
San Francisco Ritz-Carlton
Ritz-Carlton San Francisco Hotel
San Francisco Ritz Carlton
Ritz San Francisco
The Ritz-Carlton Hotel San Francisco
The Ritz Carlton, Francisco
The Ritz-Carlton, San Francisco Hotel
The Ritz-Carlton, San Francisco San Francisco
The Ritz-Carlton, San Francisco Hotel San Francisco

Frequently asked questions

How close is The Ritz-Carlton, San Francisco to the airport?

The Ritz-Carlton, San Francisco is 19.5 mi (38-min drive) away from the Oakland Intl. Airport (OAK) airport, the closest popular airport to the property.

How much does it cost to stay at The Ritz-Carlton, San Francisco?

As of Jun 3, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, San Francisco on Jul 3, 2025 start from $321.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ritz-Carlton, San Francisco have an airport shuttle?

Airport shuttle services are not available at The Ritz-Carlton, San Francisco.

How close is The Ritz-Carlton, San Francisco to the beach?

This hotel is 8.5 mi (34-min drive) from Ocean Beach and 5.4 mi (10-min drive) from Baker Beach. Don't forget your sunscreen!

Does The Ritz-Carlton, San Francisco offer free breakfast?

Free breakfast isn’t provided at The Ritz-Carlton, San Francisco, but full breakfast is offered for a fee of USD 45 for adults and USD 22 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Ritz-Carlton, San Francisco?

No, there is no casino at this hotel, but San Pablo Lytton Casino (22-min drive) is nearby.

What time is check-in at The Ritz-Carlton, San Francisco?

Check-in begins at 4:00 PM.

Is there free parking at The Ritz-Carlton, San Francisco?

Free parking is not available at this hotel. Valet parking is available for USD 97.00 per day.

Does The Ritz-Carlton, San Francisco have a pool?

The Ritz-Carlton, San Francisco does not have a pool.

Does The Ritz-Carlton, San Francisco have a restaurant?

There are 2 onsite restaurants, offering options like Californian cuisine and light fare.

Does The Ritz-Carlton, San Francisco have a spa?

There are no spa services available at this hotel.

How close is The Ritz-Carlton, San Francisco to downtown San Francisco?

The Ritz-Carlton, San Francisco is 1.3 mi away from San Francisco.

The Ritz-Carlton, San Francisco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 792 out of 1006 reviews
Rating 8 - Good. 129 out of 1006 reviews
Rating 6 - Okay. 37 out of 1006 reviews
Rating 4 - Poor. 27 out of 1006 reviews
Rating 2 - Terrible. 21 out of 1006 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole, Sandwich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew Wook

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

arlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! All the staff was great
Stayed 1 night in Feb 2025

10/10 Excellent

HONG NHU, ARLINGTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so friendly and the club on 8th floor is awesome!
Stayed 1 night in Feb 2025

10/10 Excellent

Lina

Stayed 2 nights in Feb 2025

10/10 Excellent

Lena

Stayed 1 night in Jan 2025

4/10 Poor

Samer

Stayed 2 nights in Feb 2025

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Karla

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Do not stay here if you are traveling with someone with special needs and require an accessible room (barrier free shower)with two double beds. There is only one such room in the entire property! Joann, the Room Controller is an absolute nightmare - rude, condescending and not customer service oriented at all. Called me on Christmas Eve at 9pm my time) a mere 6 hours before departing for my flight on Christmas Day and told me to find another place to stay. Ladies and Gentlemen serving Ladies and Gentlemen, I don’t think so. So disappointing. The bright spot was the Guest Relations team.
Stayed 1 night in Dec 2024

10/10 Excellent

Ophelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was impeccable
Stayed 3 nights in Jan 2025

10/10 Excellent

Ruben

Liked: Staff & service, property conditions & facilities, room comfort

Club level stay

The hotel staff was superb, the rooms incredibly comfortable. We stayed at club level. We have been on club level before and this time the beverages served were not as good as in past times, and the food served was not to the same quality as in prior times. I don’t know if there has been a change in management, but for the price there should have been better drinks and food. The people who worked at club level are incredible. They welcomed us warmly, and were incredibly attentive.
Stayed 2 nights in Dec 2024

10/10 Excellent

Neat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Joel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management and staff very accommodating Making for a very pleasant stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicholas, Claremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Nobuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good
Stayed 3 nights in Jan 2025

8/10 Good

Nicholas, Claremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the cost of valet parking and resort fees.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Lynette, princeton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent service. One thing I’ll mention is that I was on the lounge level and everything was excellent aside from the olives in a jar which were full of mold. This was highly off putting.
Stayed 2 nights in Nov 2024

10/10 Excellent

Xinge

Stayed 4 nights in Dec 2024

10/10 Excellent

Charu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

John Y

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Douglas, Danville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks great, the room looks great, the staff was friendly and professional but that is expected at 5 Star hotel. The chocolates on the room was a nice touch, I wasn't expecting that. However there were 2 issues that I expect at a 5 star hotel. 1) The front desk doesn't have credit card tapb technology, many people don't carry physical card anymore, they are loaded on their phones to be used with tap. 2) They need to work on the response time on messaging in the app and texting. I waited 10 minutes for a response and then had to use the in room phone. Messaging and text should be as fast as a phone call. Automated generic messages like we're looking into it, doesn't cut it. I'm 54 years old just mentioning so you know this isn't some young person and wanting technology to work, this is your average modern customer.
Stayed 1 night in Dec 2024

10/10 Excellent

Hitomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ritz-Carlton SF Magic!

This property was excellent! From the advance call to upgrade our room to a suite, to the most excellent customer service, this property exceeded every expectation. San Francisco in December is magical and the Ritz-Carlton delivered a wonderful weekend full of memories with my family I will cherish forever. Thank you!
Stayed 1 night in Dec 2024