4/10 Poor
Shannon & John E.
Apr 29, 2024
Liked: Cleanliness
Not what I was expecting
The check in instructions were clear & I was provided a direct way to contact the owner if needed, which was appreciated.
I've been asked to provide a 5-star review or to tell what could be improved. I will choose the latter since this property is far from 5-star.
This is a house, presumably divided into 4 separate units. My unit was a converted garage. It is not a 'one bedroom' as the listing states, it is one great room, which, again, is a former garage. The threshold plate at the front door is loose (and a hazard), this was my first clue that it was not 5-star. We had to tighten bolts on the dining chairs since they were dangerously loose. There were quite a few ants, including in the bed. The plates are plastic. The towels are thin. The garbage is uncovered. The coffee canisters, which we assumed had coffee in them, were EMPTY. Two of them...I mean, c'mon. Since it was a garage, I could see the water supply lines coming in from elsewhere, running exposed along the toe kicks of the kitchenette. The fridge is scratch and dented. The pillows on the bed are the thinest, cheapest pillows I have ever experienced in a vacation rental. The soap & shampoo in the shower are the same product and the conditioner is watery. Everything is just cheap.
I appreciate the effort to create a family business, but your listing should be clear that this is bargain level experience.Not 'chic' or 'beautiful'.
If you truly want to provide a 5-star experience, consider improvements.
Shannon & John E.
Stayed 2 nights in Apr 2024