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Hotel Description

Family-friendly Art Deco hotel with outdoor pool

Oceanside stay

Within a 10-minute walk of the hotel, you'll find St-Jean-de-Luz Beach and Bay of Biscay. Also, Pointe de Sainte Barbe is within half a mile (1 km) and Church of St-Jean-Baptiste is within 2 miles (3 km).

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a bar/lounge. There's fun for all ages with a playground and an arcade/game room, and babysitting is an added bonus. Enjoy the gym and perks like free WiFi.

Family Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Double Room (Pavillon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Double Room (Villa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

About the Relais & Châteaux Hôtel Parc Victoria

Location 5 Rue Cépè, Saint-Jean-de-Luz, 64500

Renovations + Closures

The property is closed between December 1 and March 20.

Property Features

As a guest of Relais & Châteaux Hôtel Parc Victoria, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. A terrace, an arcade/game room, and multilingual staff are also featured at the luxury Relais & Châteaux Hôtel Parc Victoria. This 5-star Saint-Jean-de-Luz hotel is smoke free.

  • 20 guestrooms or units
  • 2 levels
  • 3 buildings
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: Saint Jean De Luz Ciboure Station (2.1 km / 1.3 mi)

Room Amenities

Relais & Châteaux Hôtel Parc Victoria offers 20 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique decor

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:30 AM.

Les Lierres - This restaurant specializes in French cuisine and serves lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Golfing on site
  • Boat tours nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Spa Services

  • Massages
  • Reflexology
  • Sports massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: EUR 24 per person (approximately)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hôtel Parc Victoria Saint-Jean-de-Luz
  • Parc Victoria Saint-Jean-de-Luz
  • Parc Victoria
  • Parc Victoria Hotel
  • Relais & Châteaux Hôtel Parc Victoria Hotel
  • Relais & Châteaux Hôtel Parc Victoria Saint-Jean-de-Luz
  • Relais & Châteaux Hôtel Parc Victoria Hotel Saint-Jean-de-Luz

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Relais & Chateaux.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.