4.1 out of 5

"We arrived before noon, but I already had a couple of parking tickets from San Francisco, so I went in & asked if I could park there until check-in ti ... " More

By a verified traveler on Sun 13 Aug 2017

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Hotel Description

Best Western Plus Sutter House puts you in the heart of Sacramento, within a 20-minute stroll of popular places like Golden1Center and California State Capitol. Highlights at this motel include a restaurant, an outdoor swimming pool, and free breakfast.

All 96 rooms feature free WiFi, cable TV, and coffee/tea makers. Additionally, room service, free newspapers, and free local calls are available.

The motel's own bar/lounge is a nice place to enjoy a drink. 312 square feet (28 square meters) of event facilities include a meeting room, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a fitness center, and coffee/tea in a common area. There's also the convenience of free self parking.

Attractions within a 10-minute drive of this 3-star Downtown Sacramento motel include Fort Sutter State Historical Park and Sacramento Zoo.

Best Western Plus Sutter House ratings based on 28 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Fantastic little gem in downtown Sacramento

Pros: Central location, great staff, beautiful decor.
Location: central location-we walked to Old Town Sacramento. A beautiful old house, which is now an International Hostel, is nearby.
We arrived before noon, but I already had a couple of parking tickets from San Francisco, so I went in & asked if I could park there until check-in time. The woman at the front desk checked me in immediately! We went to our room and were very pleasantly surprised by the soft music playing & the beautiful decor. Our room overlooked a lovely pool, and the bathroom, while small, still seemed quite elegant. There was a nice complementary breakfast. But back to customer service, the staff here really impressed again. My 13 year old daughter left her stuffed bunny that she's had since birth and only several days later did we realize it was missing. We called the hotel & they had it! They mailed it to our home, they paid the postage, and only positive attitudes from the front desk and housekeeping staff I spoke to on the phone.

Posted by , from Austin, TX on Aug 13, 2017

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4 out of 5

Nice place- will be back!

Pros: helpful staff, cleanliness, free stuff
Cons: Overcooked eggs at breakfast
I switched here at last minute after having had a horrible experience at another hotel I had booked through another site. It was like night and day. As soon as I walked in, the property looked clean and well-maintained, the staff were attentive, friendly and efficient. I was in my room within a couple of minutes of arriving on the property. The room was clean and bright with jazz music playing. It was just what I needed! Property is also very conveniently located and offers free parking and free breakfast. The breakfast wasn't amazing, but it was fine for being free and I was able to leave the car there the whole next day while I was at my meeting a few blocks away. I will definitely stay here again.

Posted by , from Oakland, CA on Dec 16, 2016

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3 out of 5

The staff were friendly and most accommodating

Pros: Free breakfast, Close restaurants, Free Internet
Cons: Noisy
The only negative was that the street was noisy all night long at least until 3 am. It seemed that the same hot rod kept on going around the block.

Posted by , from San Jose, CA, USA on Sep 13, 2012

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4 out of 5

Hotel is in a great location, only about a 15-20 minute walk to Old Town, Quiet location also.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, nicely furnished
We've stayed in this hotel twice and have not been disappointed. The room is comfortable and spacious. Day shift personnel very helpful in directing our walks. In our second stay though, we noticed that the room above us had very squeaky floorboards (and a room full of children running). We would stay here again but ask for a room on the third (top) floor.

Posted by , from Western Washington on Sep 5, 2012

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5 out of 5

This hotel made my visit very enjoyable

Pros: Free breakfast, Close restaurants, Quiet, free parking
Sutter House is in a great location. Walking distance to many restaurants and the Sacramento Theater Company. Short drive to old Sacramento Town. And, easy access to the freeways.

Posted by on Mar 29, 2012

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5 out of 5

Very comfortable!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, friendly staff
Cons: some street noise in the mornings, no jacuzzi
We enjoyed our stay at the Sutter House very much! It was close enough to the Convention Center and many eating establishments to walk almost anywhere we wanted to go. Breakfast was good and as well as the service. The rooms were clean and well decorated and the bed was very comfortable. The restaurant adjacent to the hotel was excellent as well as reasonable. I look forward to staying there again.

Posted by , from Lancaster, CA on Mar 13, 2012

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2 out of 5

This hotel left me disappointed.

Pros: Free Internet
Cons: Noisy
I requested an oversize room with two queen beds as the step-son his wife and their 6mos.old son would be in the room with my husband and I, well when we got to the room there were the two queen beds and enough room next to them for a small chair and a 12x12 end table, to my way of thinking this in no way qualified as a "Oversize Room" which we were charged for and had paid for ahead of time. I am disappointed and would not stay there again.

Posted by , from Nevada, USA on Mar 1, 2012

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4 out of 5

Nice freindly staff.

Pros: Free breakfast
The staff were very helpful and I enjoyed the breakfast, especailly the waffles. Security is good. My only wish would have been to have a small fridge in the room for a few things, as I was not always wanting to eat out.

Posted by , from Spokane WA. on Oct 20, 2011

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5 out of 5

pleasant surprise

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
very unique design/ layout. comfortable, secure and well maintained. would return and recommend to others.

Posted by , from Idaho on Oct 13, 2011

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5 out of 5

This is a nice hotel, situated very nicely in downtown Sacramento.

Pros: Free breakfast, great location
This was a nice hotel, and the staff was very friendly and helpful. It had free parking which was nice, although I could walk everywhere. It was in a nice neighborhood, and I felt safe there. (I was traveling alone). The only drawback was the noisy neighbors, and that was not the hotel's fault…they were just noisy. I didn't have problems with thin walls like some places where you hear toilets flushing, etc…they were just drunk, noisy people. Oh well. I would stay here again if I go to Sacramento, and it would be a nice place for families as there is a solar heated pool…(which I found funny since of course an outside pool is solar heated!).

Posted by , from Pacific Grove on Oct 12, 2011

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About the Best Western Plus Sutter House

Location 1100 H Street, Sacramento, CA 95814

Property Features

Best Western Plus Sutter House offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this motel measures 312 square feet (28 square meters). The business-friendly Best Western Plus Sutter House also features coffee/tea in a common area, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. This 3-star Sacramento motel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 3 levels
  • 312 sq ft of conference space
  • 28 sq m of conference space
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator (on request)


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Sacramento, CA (SMF-Sacramento Intl.) (18.2 km / 11.3 mi)
  • Train station: Sacramento Station (1 km / 0.6 mi)
  • Metro station: 12th and I Station (0.2 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Sutter House offers 96 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Sacramento motel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

  • In-room dining (limited hours)
  • Cable channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free breakfast.

Best Western Plus Sutter House has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool and a fitness center.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per stay.
  • Cribs (infant beds) are available for USD 10 per stay.


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10 per stay
  • Rollaway bed fee: USD 10.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Sutter House
  • Best Western Plus Sutter House Motel
  • Best Western Plus Sutter House Motel Sacramento
  • Best Western Plus Sutter House Sacramento
  • Best Western Sutter
  • Best Western Sutter House
  • Sutter House
  • Sutter House Best Western
  • Best Western Sacramento
  • Best Western Sutter Hotel
  • Best Western Sutter House Hotel Sacramento
  • Sacramento Best Western

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Plus Sutter House.