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Embassy Suites Northwest Arkansas - Hotel, Spa & Convention

3.5 star property
3.5-star spa hotel near Walmart Arkansas Music Pavilion

Choose dates to view prices

Photo gallery for Embassy Suites Northwest Arkansas - Hotel, Spa & Convention

Exterior
Lobby
Terrace/patio
Lobby
Indoor pool, open 6:00 AM to 10:00 PM, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

View in a map
3303 Pinnacle Hills Pkwy, Rogers, AR, 72758
  • Place, Mercy Hospital Northwest Arkansas
    ‪19 min walk‬
  • Place, Walmart Arkansas Music Pavilion
    ‪2 min drive‬
  • Place, Pinnacle Hills Promenade
    ‪2 min drive‬
  • Airport, Fayetteville, AR (XNA-Northwest Arkansas Regional)
    ‪19 min drive‬

Room options

View all photos for King Room, Accessible

King Room, Accessible | In-room safe, desk, iron/ironing board, free cribs/infant beds

King Room, Accessible

9.6 out of 10
Exceptional
(12 reviews)
  • 504 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

One King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 504 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Living area | LED TV, pay movies

Room, 1 King Bed, Non Smoking

  • 504 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed

LED TV, pay movies

Premier Suite, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, Two Double Beds, Non-Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premier Suite, Two Double Beds, Non-Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 560 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

LED TV, pay movies

Suite, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 504 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

LED TV, pay movies

Suite, Accessible, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 504 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

LED TV, pay movies

Suite, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 504 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 504 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, Non Smoking, Corner

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Suite, Non Smoking, Corner

  • 588 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

LED TV, pay movies

Room, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 504 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Suite, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • 588 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Allergy Friendly

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Allergy Friendly

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Allergy Friendly

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Allergy Friendly

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Corner

Premium Suite, 2 Double Beds, Corner | In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Suite, 2 Double Beds, Corner

  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite One King and One Sofa Bed Corner

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Suite One King and One Sofa Bed Corner

8.8 out of 10
Excellent
(6 reviews)
  • 588 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite One King and One Sofa Bed Non-Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Suite One King and One Sofa Bed Non-Smoking

9.2 out of 10
Wonderful
(71 reviews)
  • 504 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite Two Double and One Sofa Bed Corner

LED TV, pay movies

Deluxe Suite Two Double and One Sofa Bed Corner

  • 588 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Spa Tower Corner Suite - 1 King

Spa Tower Corner Suite - 1 King | In-room safe, desk, iron/ironing board, free cribs/infant beds

Spa Tower Corner Suite - 1 King

8.4 out of 10
Very good
(5 reviews)
  • 588 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Two-Room Corner Suite With 2 Double Beds

  • Sleeps 6

2 Room Suite-2 Double Beds

  • Sleeps 6

Double Suite - Allergy Friendly

  • Sleeps 6

Two-Room Corner King Suite

  • Sleeps 4

2Rm Hospitality Ste-1 King Bed-Micro/Frig

  • Sleeps 4

View all photos for Two-Room King Suite

Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

Two-Room King Suite

  • Sleeps 4

King Suite - Allergy Friendly

  • Sleeps 4

Two-Room Presidential King Suite

  • Sleeps 2

Mobility Access One Bedroom Two Double Suite with Tub

  • Sleeps 6

View all photos for Mobility Access One Bedroom Two Double Suite with Roll in Shower

Interior

Mobility Access One Bedroom Two Double Suite with Roll in Shower

  • Sleeps 6

Mobility Hearing Access One Bedroom Two Double Suite with Tub

  • Sleeps 6

Mobility Access One Bedroom King Suite with Tub

  • Sleeps 4

Mobility Access One Bedroom King Suite with Roll in Shower

  • Sleeps 4

Premium Two Double Suite

  • Sleeps 6

View all photos for Premium King Suite

Living area | LED TV, pay movies

Premium King Suite

  • Sleeps 4

Premium King Corner Suite with Whirlpool

  • Sleeps 4

Premium King Corner Suite

  • Sleeps 4

Mobility Hearing Accessible Premium King Room with Roll-In Shower

  • Sleeps 4

Spa Tower King Corner Suite

  • Sleeps 4

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

LED TV, pay movies

Standard Suite Two Double and One Sofa Bed Non-Smoking

9.4 out of 10
Exceptional
(47 reviews)
  • 504 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Large King Corner Suite

  • Sleeps 4

King Room-Mobility Accessible-Non-Smoking

  • Sleeps 4

2 Double Suite

  • Sleeps 6

2 Room Corner Premium Suite-2 Double Beds

  • Sleeps 6

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About the neighborhood

Rogers

In entertainment district.You'll find Walmart Arkansas Music Pavilion and Pinnacle Hills Promenade within 2 miles (3 km) of this hotel. Mercy Hospital Northwest Arkansas is within 2 miles (3 km) and The Momentary is within 9 miles (15 km).

What's nearby

  • Pinnacle Country Club - 10 min walk - 0.5 miles
  • Rogers Convention Center - 18 min walk - 1.0 mile
  • Mercy Hospital Northwest Arkansas - 19 min walk - 1.0 mile
  • Walmart Arkansas Music Pavilion - 2 min drive - 1.4 miles
  • Pinnacle Hills Promenade - 2 min drive - 1.4 miles

Getting around

  • Northwest Arkansas Regional Airport (XNA) - 18 min drive

Restaurants

  • ‪Chick-fil-A - ‬14 min walk
  • ‪Confident Coffee Roasters - ‬9 min walk
  • ‪Topgolf - ‬16 min walk
  • ‪P.F. Chang's China Bistro - ‬3 min drive
  • ‪Chuy's Tex-Mex - ‬15 min walk

About this property

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention

3.5-star spa hotel near Walmart Arkansas Music Pavilion
Embassy Suites Northwest Arkansas - Hotel, Spa & Convention offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have WiFi for a fee.

Event space at this hotel measures 42000 square feet (3902 square meters) and includes conference space. A 24-hour fitness center, spa services, and a terrace are also featured at the business-friendly Embassy Suites Northwest Arkansas - Hotel, Spa & Convention. For a fee, parking is available.

This 3.5-star Rogers hotel is smoke free.

  • 400 guestrooms or units
  • 9 levels
  • 2 buildings
  • Meeting rooms
  • 42000 sq ft of conference space
  • 3902 sq m of conference space
  • Built in 2003
  • To-go breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites Northwest Arkansas - Hotel, Spa & Convention offers 400 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas and include desks. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. LED televisions come with premium cable channels and pay movies. Housekeeping is provided on request.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

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Nov 9 - Nov 10
Total with taxes and fees
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Property amenities

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Travel crib

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • Available in some public areas: WiFi (USD 4.95)

Parking and transportation

  • Self parking on site (USD 15 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 4.95 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 4.95 (rates may vary)
  • Self parking fee: USD 15 per night
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Northwest Arkansas Hotel Spa Convention Rogers
Embassy Suites Northwest Hotel Spa & Convention
Embassy Suites Northwest Spa Convention
Embassy Suites Northwest Arkansas Hotel Spa Convention
Embassy Suites Northwest Arkansas Spa Convention Rogers
Embassy Suites Northwest Arkansas Hotel Spa Convention Rogers
Embassy Suites Northwest Arkansas Hotel Spa Convention
Embassy Suites Northwest Arkansas Spa Convention Rogers
Embassy Suites Northwest Arkansas Spa Convention

Frequently asked questions

How close is Embassy Suites Northwest Arkansas - Hotel, Spa & Convention to the airport?

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention is 10 mi (18-min drive) away from the Northwest Arkansas Regional Airport (XNA) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites Northwest Arkansas - Hotel, Spa & Convention?

As of Oct 26, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites Northwest Arkansas - Hotel, Spa & Convention on Nov 2, 2025 start from $113.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites Northwest Arkansas - Hotel, Spa & Convention have an airport shuttle?

Airport shuttle services are not available at Embassy Suites Northwest Arkansas - Hotel, Spa & Convention.

Does Embassy Suites Northwest Arkansas - Hotel, Spa & Convention offer free breakfast?

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention offers free on-the-go breakfast every day from 7:00 AM to 9:30 AM.

Is there a casino at Embassy Suites Northwest Arkansas - Hotel, Spa & Convention?

No, there is no casino at this hotel.

What time is check-in at Embassy Suites Northwest Arkansas - Hotel, Spa & Convention?

Check-in start time: 4:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Embassy Suites Northwest Arkansas - Hotel, Spa & Convention?

Free parking is not available at this hotel. Self parking is available for USD 15 per night.

Does Embassy Suites Northwest Arkansas - Hotel, Spa & Convention have a pool?

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does Embassy Suites Northwest Arkansas - Hotel, Spa & Convention have a restaurant?

Yes, there is a restaurant on site.

Does Embassy Suites Northwest Arkansas - Hotel, Spa & Convention have a spa?

This hotel has a spa, which features aromatherapy, facials, and body wraps.

How close is Embassy Suites Northwest Arkansas - Hotel, Spa & Convention to downtown Rogers?

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention is 4.7 mi away from Rogers.

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 706 out of 1037 reviews
Rating 8 - Good. 165 out of 1037 reviews
Rating 6 - Okay. 86 out of 1037 reviews
Rating 4 - Poor. 35 out of 1037 reviews
Rating 2 - Terrible. 45 out of 1037 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Darin H Van

Liked: Cleanliness, property conditions & facilities
First class
Stayed 1 night in Aug 2025

10/10 Excellent

Marty

Stayed 1 night in Jul 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place to stay! Walkable to Walmart Amp
Stayed 1 night in Jul 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the amp very nice stay
Stayed 1 night in Jul 2025

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great visit and were able to walk across the street to go to the concert we were there to attend. The hotel is nice and very clean. Dining/shopping options are nearby which was really nice.
Stayed 1 night in Jul 2025

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was excellent. Clean. Great location. Breakfast was fun!
Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the top floor of the six floor annex. It was a very hot day, but our room's ac couldn't get the temp below 74 degrees. Even overnight that was as cool as it got. I mentioned it at check-out since we had booked through a third party (Expedia), they agreed to refund the $75 pet deposit fee for our room...which was very nice and much appreciated.
Stayed 1 night in Jul 2025

10/10 Excellent

LaDonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Comfortable

Stayed 1 night in Jul 2025

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities
The room was not clean and it smelled like it had been smoked in. The side of our room was very hot and muggy. I honestly didn’t want to sleep in the room because of how dirty it felt. I wouldn’t stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hsppy hour. And the entire staff was really friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kyrin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel because it was walking distance from the venue we had a show at. I was pleasantly surprised at how great the hotel was! We received 2 free drinks from the bar upon check in. Food was great. Staff was helpful. Rooms were very spacious and clean. I will definitely stay here again next time I’m in the area.
Only a 10 minute walk to the Walmart Amp Theater!
Stayed 1 night in Jul 2025

2/10 Terrible

Alfred

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
The air conditioning was not working - staff told and no action - the air conditioning in the whole tower was not functioning - super high humidity - Not enough staff for breakfast - only 1 person for grill - not able to get omelette (too long) - not enough people to clean tables - overall .. won't go back
Stayed 1 night in Jul 2025

6/10 Okay

Robin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very long check in lines and only one person working up front. Has been the case on multiple stays. Never got help. Also started charging for parking without actually making that known- had not been the case ever before. Breakfast not what it used to be. Very limited and poor quality compared to what it had been even several months ago.

2/10 Terrible

Charles

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not Good EXPERIENCE

Check in was at 4pm we got there at 3:30....we finally got our room at 6pm made us late for our concert. Our main reason for staying at such an expensive hotel was to be close to the amp theater so we could get to our concert on time! We asked for more towels at 8am the next day at 4pm still no towels had to go to front desk to ask for towels and why our room wasn't serviced because we needed towels and trash from eating pizza the night before. Next time i will stay some where further away and call a uber driver to avoid traffic and delays
Stayed 2 nights in Jul 2025

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a line checking in but all staff were very nice . They served free drinks , they talked to people that had questions . The young lady that checked us in was so kind. The room was perfect . We slept great. The bar people were very nice, excellent service. We ate dinner there and it was not good. But we did not realize how close other places were so no big deal . We ate out from then on . We attended a concert snd it was an easy walk. All of the ice machines ran out of ice but overall it was great
Stayed 2 nights in Jul 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Robin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Tried to check in 4:30p. Literally a line across the entire lobby. One person to work the desk. Would have taken a very long time. Had to leave and alter plans to make the show. This has been a consistent problem in our three previous stays. When watching worker and management reaction they seem unabashed and unencumbered by the situation. Bad process.
Stayed 1 night in Jul 2025

10/10 Excellent

Jeffery

Stayed 1 night in Jul 2025