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Holiday Inn Rochester Downtown, an IHG Hotel

3-star property
70 State St, Rochester, NY 1-855-201-7819
3.6 out of 5
Good!
See all 25 travelocity Reviews

"The view from my room was a nice view of Downtown " More

By a verified traveler on Mon 27 Sep 2021

Points Of Interest

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Hotel Description

3-star hotel near University of Rochester

Downtown Rochester stay

With a stay at this Downtown Rochester hotel, you'll be well placed to visit Blue Cross Arena and Rochester Riverside Convention Center, both within half a mile (1 km). University of Rochester and Eastman School of Music are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, express check-out, and a computer station are also offered.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$110* Per night/room Jul 10 - Jul 11

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Comm, Roll Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Comm, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Rochester Downtown, an IHG Hotel ratings based on 25 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Rochester Downtown, an IHG Hotel

Everyone (5) Couples (1) Family (4)
3 out of 5
It’s old and gross.

Posted by on Apr 26, 2022

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Comment from Hotel Management

Apr 28, 2022 by Michael M. - Front Office Manager

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

4 out of 5
Everything was nice

Posted by on Nov 29, 2021

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Comment from Hotel Management

Nov 29, 2021 by Monica

Thank you for staying at the Holiday Inn Rochester Downtown. We appreciate your business and look forward to hosting you again soon!

5 out of 5
All good

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by Monica

Thank you for staying with us!

5 out of 5
The view from my room was a nice view of Downtown

Posted by on Sep 27, 2021

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Comment from Hotel Management

Oct 4, 2021 by Monica

Thank you for choosing the Holiday Inn Rochester Downtown! We are happy that you enjoyed your stay and view of our fabulous city!

4 out of 5
Bad part of town .

Posted by on Sep 23, 2021

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Comment from Hotel Management

Sep 23, 2021 by Monica

Thank you for staying with us for for your feedback. We hope to host you again soon!

3 out of 5
This is clearly a dated property. Wallpaper looks like it was put up with a glue stick. Coffee maker in room--but no coffee (Is this a COVID thing?) Television was dinky compared with other hotels where I stay. But overall, it just didn't feel clean.

Posted by on May 16, 2021

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Comment from Hotel Management

May 18, 2021 by Amanda

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

5 out of 5
Clean

Posted by on May 8, 2021

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Comment from Hotel Management

May 10, 2021 by Amanda

Thank you for staying with us! We are glad you enjoyed your stay

3 out of 5

Posted by on Aug 3, 2019

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5 out of 5
Decent hotel for the price. Loved how central the location was.

Posted by on Feb 13, 2018

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5 out of 5

Good Deal

Pros: everything was great
Cons: parking
Location: this hotel is right in the middle of downtown - in walking distance of all major happenings.
Overall I was satisfied from start to finish. The room was clean, staff friendly. The parking garage is a bit of a walk, but we lucked out and didn't have to pay for parking when we stayed.

Posted by , from NY on Mar 25, 2015

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About the Holiday Inn Rochester Downtown, an IHG Hotel

Location 70 State St, Rochester, NY 14614

Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to June 6 2022 (dates subject to change):

  • Swimming pool

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 12000 square feet (1115 square meters) and includes a conference center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Rochester Downtown, an IHG Hotel. For a fee, parking is available. This 3-star Rochester hotel is smoke free.

  • 1 building
  • 217 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1968
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Rochester Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Rochester Downtown, an IHG Hotel offers 217 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

River Club - This restaurant serves breakfast only.

State Street Bar & Grill - This restaurant serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per pet, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.00 and USD 11.95 per person (approximately)
  • Covered self parking fee: USD 5 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rochester Plaza
  • Rochester Plaza Hotel
  • Holiday Inn Rochester Downtown Hotel
  • Holiday Inn Rochester Downtown
  • Holiday Inn Rochester
  • Holiday Inn Mayo Clinic
  • Rochester Holiday Inn

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.