4.4 out of 5

"We had a great time at Secrets Silversands. This was our first time staying at an all-inclusive resort. It was so amazing being waited on hand and fo ... " More

By a verified traveler on Sun 11 Jun 2017

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Hotel Description

A luxury stay in Puerto Morelos awaits you at Secrets Silversands Riviera Cancun All Inclusive. You'll be 28.1 km (17.4 mi) from Delfines Beach and 29.7 km (18.4 mi) from El Rey Ruins. Highlights at this all-inclusive resort include 8 restaurants, 8 outdoor swimming pools, and a full-service spa.

Flat-screen TVs with cable channels are featured in all 433 rooms, and you can enjoy free WiFi, sitting areas, and DVD players. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include jetted tubs and bathrobes, while premium bedding and pillow menus invite a good night's rest. Separate bathtubs and showers, coffee/tea makers, and free newspapers are also available.

A day of pampering can include beachside massages, body wraps, and body scrubs along with access to the sauna and spa tub. The buffet restaurant, World Cafe, serves international cuisine and is open for breakfast and lunch. With 5 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach and enjoy the 2 spa tubs, nightclub, and health club. A meeting room and a business center are among the business amenities offered. Plus you'll find free WiFi in public areas, a sauna, and a coffee shop/café. Free buffet breakfast is available daily between 6 AM and 11 AM. There's also free valet parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Puerto Morelos resort, you'll be 33.8 km (21 mi) from La Isla Shopping Mall and 33.9 km (21 mi) from El Camaleon Golf Club.

ROH Deal of the Day

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$339 per night

Junior Suite Swim Out 1King Bed-Adts Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean Front, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Pool View, 1 King Bed - Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Pool View, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean View, 1 King Bed - Adults Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets Silversands Riviera Cancun All Inclusive ratings based on 104 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Great Experience

Pros: We really liked how close the hotel is to the beach. It is such easy access!
Cons: Our room was pretty warm most nights. We were unable to turn the temperature down. We really needed to be able to make it cooler!!!
Location: We went into town one day. It was really interesting!
We had a great time at Secrets Silversands. This was our first time staying at an all-inclusive resort. It was so amazing being waited on hand and foot while at the pool and the beach. The servers and bartenders are so friendly and attentive. We met lots of different people from all over. We even met someone from our hometown. It was so cool! The entertainment staff made the stay so much fun! They are all so full of energy all the time!

Posted by , from Kansas on Jun 11, 2017

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Comment from Hotel Management

Aug 1, 2017 by Social Media Coordinator

Dear Janae, Thank you for staying at Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are glad to read that you liked our easy access to the beach and the service from our wait staff by the pool. Hope you visit us again in near future. Best regards.

5 out of 5

Wonderful Resort!

Just got back from our 8th stay at Silversands! The resort is great, staff goes out of their way to make your stay perfect!

Posted by on Apr 23, 2017

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5 out of 5

Perfect vacation!

This was the perfect vacation getaway for my husband and I. The hotel is modern and very stylish. The staff was excellent. They were very attentive. The food and drinks were great. I will definitely be staying here again. No complaints AT ALL! The nightly entertainment was great as well and no kids was a plus!

Posted by , from Philadelphia, PA on Apr 14, 2017

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5 out of 5

SECRETS SILVERSANDS

My wife and i spent a week here and loved every minute. the staff are wonderful and go out of there way to make you:re stay enjoyable. anna and chris from the entertainment staff were wonderful. karen from the bar staff was absolutely the best server she was always asking if we needed anything and always had a smile.javier in the french restaurant and abraham in the mediterranean restaurant were our favorite waiters. we will be back here again

Posted by , from minnesota on Apr 26, 2016

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4 out of 5
Great hotel staff with very clean rooms. The beach had tons of sea weed on it due to the storm before we got there, but the staff was pack8ng it away as fast as it got there. The food at every restaraunt, just couldnt eat as much as there was. Met all the great Chefs including the executive chef from Germany. Great place, just make sure they call your cab for the airport when u ask and a can os $45.00 to a resort from airport or airport to resort up to 4people not a dollar more.

Posted by , from lexington on Jul 2, 2015

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5 out of 5

The most wonderful staff and most beautiful resort!!

The staff were so wonderful, loving and fun!!! Nery and Amanda and the staff the the Worldcafe were incredible!!! Everyone, since we walked in at reception, consistently through the whole week, the manager, Gabrielle, were amazing!!! The food was 5star excellence daily at every meal and the service we received was perfect!! We have traveled to the maya area and have stayed at the finest resorts, for the last 20 years but I would say this was one of the best resort that we've been to!! We didn't want to leave. I hope the Secrets Silversands acknowlege their hard working and fun loving employees. Diane and John

Posted by on Mar 27, 2013

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5 out of 5

Vacation to remember

Pros: Quiet, great atmosphere, service
I was at this resort on December, 2012. It was Christmas time.I was really tired from my routine and I needed some rest. From the very beginning of my stay I felt myself like in a perfect place. The room was huge with amazing view. It stayed clean all the time of my being there. Everything worked perfectly. Everyday I was getting fresh towels and schedule activities for next day. I tried room service. Great experience! The food was hot and in time. As I told before I was tired so I wanted just to relax. It is perfect place. The hotel has a lot of pools so I could find spot for myself to be almost alone. Then I was filling to have some fun. The entertainment team worked hard to keep people away from getting bored. Drinks and food were great. My favorite restaurants were French and Mexican one. All service people there were very nice and very professional. I didn't have any concerns except the choice of the restaurant for dinner.

Posted by , from New York, NY, USA on Dec 29, 2012

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5 out of 5

Silversands was a wonderful getaway.

I highly recommend this Secrets resort for a most relaxing getaway! We were there for four days which was absolutely perfect for us. We let the resort know that we were celebrating our anniversary and a bottle of champagne was delivered to our spectacular room. The pools were wonderful and clean, as was the swim up bar. Our favorite restaurant was El Patio - where the chef made a dish that we asked for. He made us "posole" - which was spectacular! The breakfast buffet was plentiful and delicious as well. The liquor was all top shelf and ALWAYS readily available. The beach was pleasant and we were prepared for the "reefy" water, so it didn't bother us a bit. Four days was perect for us! We are already planning to go back next year!

Posted by , from Ossining, NY, USA on Oct 3, 2012

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5 out of 5

Very Friendly and Accomodating Service

Pros: all inclusive, no children
Cons: No free Internet
This was our second trip to Puerto Morelos, and we cannot say enough for the friendly service. We did not stay at Silversands the first trip, but both stays were equally enjoyable. We have also been to Jamaica and the service, where we stayed, just was not up to par with this hotel and the cancun area. We will definitely come back! Thank you for a wonderful vacation!

Posted by , from Oklahoma, USA on Aug 27, 2012

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5 out of 5

We are going back and that tells it all.

Great experience. Staff was welcoming and hotel was nice. We went for our 25th wedding anniversary and loved it. We have traveled a lot but this was our first experience with an all inclusive resort. We sent our son here on his honeymoon a few years back. He loved it and they went back the following year. So we thought we would try it and we were not disappointed. Enjoyed a day at the spa and did a few excursions but mostly stayed by the pool.

Posted by , from Lancaster, KY 40444, USA on Jun 16, 2012

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About the Secrets Silversands Riviera Cancun All Inclusive

Location Bahia Petempich Sm12 Mz 31, Puerto Morelos, QROO 77580

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Meals and beverages at companion properties

Entertainment

  • Theme parties

Property Features

Secrets Silversands Riviera Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Secrets Silversands Riviera Cancun All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a health club, a steam room, and a rooftop terrace. Free valet parking is available.

  • 433 guestrooms or units
  • 4 levels
  • 6 buildings
  • 8 dining venues
  • 5 bars or lounges
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (20.4 km / 12.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Secrets Silversands Riviera Cancun All Inclusive offers 433 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 11 AM.

World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

El Patio - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only.

Himitsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only.

Seaside Grill - This poolside seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Portofino - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

A private beach and a health club are featured at the resort. 8 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 17
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

A specific dress code applies to all restaurants. For more information, guests can contact the property using the number on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MXN 1040

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2400 per room (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Secrets Silversands Riviera Cancun
  • Secrets Silversands Riviera Cancun All Inclusive Puerto Morelos
  • Secrets Silversands Riviera Cancun Puerto Morelos

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Sip, Savor & See Dining Experience
Book a stay at Secrets Silversands Riviera Cancun All Inclusive and enjoy complimentary dinner, cocktails, and an evening of entertainment at Secrets Capri Riviera Cancun, Secrets Maroma Beach Riviera Cancun and Secrets The Vine Cancun as well as all Dreams Resorts & Spas and Now Resorts & Spas in the area
The Sip, Savor & See Dining Experience is only good for dinner. This is not a day pass. Guests must make arrangements through the resort concierge by 3 PM. Guests may choose to dine at any of the restaurants that are serving dinner. Guests are responsible for cost of transportation to and from the resort. A maximum of 4 people are allowed per seating. Special restrictions may apply for Christmas and New Years Eve dinners and special events. Guests can utilize the facilities at the resort they are visiting from 6 PM to 1 AM, including bars and theater. This offer is valid for one evening only per stay.

Honeymoon Promotion

Book a 7-night minimum stay in a Preferred Junior Suite Pool View OR higher room category and receive the following:

  • Sparkling wine upon arrival
  • In-room fresh flowers and fruit platter upon arrival
  • Romantic breakfast in bed with mimosas (reservation with concierge required)
  • A 25-minutes Tension Release Massage for 2 persons in the couple massage suite
  • Choice of a 25-minutes European Facial or a 25-minutes Salt Glow Scrub body treatment for 2 persons
  • Private beachfront dinner 1 evening (includes a bottle of domestic wine and dinner for 2 persons)
  • Special nightly turn-down service

At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive benefits. Upon arrival, honeymooning couples must present proof of marriage within the past year. Offer valid anytime, subject to availability. Other restrictions may apply.