4.4 out of 5

"With the current ocean conditions the resort and staff did an amazing job keeping the guests entertained. " More

By a verified traveler on Sun 22 Jul 2018

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Hotel Description

Adults-only beachfront property with 8 outdoor pools

On the beach

Within 6 miles (10 km) of this Puerto Morelos property, you'll find Petempich Bay and Crococun Zoo. Also within 9 miles (15 km) are Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden.

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. You'll find 8 restaurants and 8 outdoor pools on site, along with a swim-up bar to unwind.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 433 guestrooms also offer free WiFi and sitting areas. Flat-screen TVs come with cable channels, and other amenities include 24-hour room service and minibars.

Deal of the Day / Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$416 per night

Preferred Club Junior Suite Pool View, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean Front, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Swim Out 1King Bed-Adts Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Tropical View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Secrets Silversands Riviera Cancun All Inclusive ratings based on 111 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets Silversands Riviera Cancun All Inclusive

Everyone (9) Couples (3)
5 out of 5
Exceptional hotel, staff, amenities, ombiance and overall experience!!! I can’t wait to come back!!

Posted by on Dec 17, 2018

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Comment from Hotel Management

Dec 19, 2018 by Anahí Acosta/Social Media Coordinator

Dear guest, Thank you for choosing Secrets Silversands Riviera Cancun as your hosts for your holidays. For us, it was a pleasure to serve you during your stay. Hope you give us the opportunity to host you again for another great experience. Kind regards. Anahí Acosta

4 out of 5
This was our first time to Cancun. I really wish I had paid closer attention to names. The young man that greeted us was outstanding. He brought us cool towels as we stepped out of the car, got our bags as we were settling up with our driver, escorted us inside, where we were met with sparkling wine, got us all seated with our reception hosts. After checking in, he also got our bags to our rooms, showed us around the room, etc... Pretty much a personal greeter. He was just the beginning of an amazing staff. No stone was left unturned when it comes to the service. One thing that really stood about this resort was the friendly, smiling, staff. There was nothing they would not help you with. The waiters, bartenders, pool assistants, house keeping, room service, entertainment hosts were great. The room was nice. We had a swim out room. I would highly recommend this. It was a much quieter setting than the main pool. After a few hours at the main pool, we would just go relax poolside, outside our room. As far as food,We never went hungry, or lacking for variety. There is something for every pallet. My wife is a very picky eater & she was happy with every meal. We didnt make it to all of the dining facilities. The ones we went to were great. The beach was nice. We read reviews complaining about seaweed. Well, it's there, That's not the resorts fault. A few times a day, the tractor would come by raking the beach to pick it up. Blame nature, not the resort We will be back.

Posted by , from USA on Dec 2, 2018

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Comment from Hotel Management

Dec 11, 2018 by Anahí Acosta/Social Media Coordinator

Dear Happy, We would like to thank you for choosing Secret Silversands Riviera Cancun as your host on your first gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on this platform. Your feedback has been shared to the team as a motivation to keep up our work. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes Secrets Resorts & Spas brand and our resort. Best regards,

5 out of 5

Amazing service

With the current ocean conditions the resort and staff did an amazing job keeping the guests entertained.

Posted by on Jul 22, 2018

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Comment from Hotel Management

Jul 24, 2018 by Ivan Márquez Social Media Coordinator

Dear Guest: We would like to thank you for choosing our resort as your host on your recent getaway to our destination. It was a pleasure to have you at home, and we appreciate that you have taken the time to share your experience in this platform. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterize our brand and resort. Regards,

5 out of 5
The grounds and views were breathtaking! We had an ocean view suite that was very spacious (2 bathrooms). However, the a/c didn’t get as cold as we would’ve liked, leaving the room feeling a little stuffy at night. The staff generously stocked the fridge everyday, so we were surprised they didn’t notice that it had stopped working. Also, the sinks in both bathrooms started backing up during the last night. The food was adequate and the entertainment decent. Nice staff. Again, breathtaking grounds!!

Posted by , from Mississippi on Jun 26, 2018

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Comment from Hotel Management

Jun 28, 2018 by Ivan Márquez Social Media Coordinator

Dear Guest: We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your kind comment here and have shared it with our team. Best Regards,

5 out of 5

Nice hotel

The moment we got to the resort up to the time we left we received nothing but the best service. All the staff were friendly special Mention to osman from himitsu resto. America from the bar and Marianna from special events. Bernice with concierge and Ivan as well. Thank you for making my parents 50th anniversary and my hunsband’s birthday extra special. Food is excellent at the resort. Will definitely go back!

Posted by , from new jersey on Jun 22, 2018

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Comment from Hotel Management

Jun 26, 2018 by Ivan Márquez Social Media Coordinator

Dear Guest: We would like to thank you for choosing our resort as your host on your recent getaway to our destination. It was a pleasure to have you at home, and we appreciate that you have taken the time to share your experience in this platform. We are very glad to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your kind comment and we have shared it with our team. Regards,

5 out of 5
Pro's- Great adults- only resort,clean, food was wonderful. Each specialty restaurant -wonderful food- outstanding staff Cons- about a dozen floats for 6pools. If you weren't at the main pool when they put them out, you didn't get one. Daily room turnover didn't happen til late in the day. No consistency with nightime turn down service either. Dirty dishes, glasses,etc. left in the lockbox for a couple of days We have stayed at Secrets Resorts in Mexico 7 times in the last 8 years. Each time we made the comment how many times we had been there, our daughter was married at Secrets Maroma, (30 guests traveled there for it),--never once were we recognized with a special upgrade, simple bottle of champagne, etc. We love the resorts and the hard working staff they have. But there should be some sort of thanks for being faithful, long term customers.

Posted by on May 24, 2018

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Comment from Hotel Management

May 29, 2018 by Ivan Márquez Social Media Coordinator

Dear Guest: We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. Please, be sure that we are already taking proper measures in the different areas mentioned in your review. We will work to make sure that such inconveniences will not occur again in the future. . We highly appreciate your kind comment here and have shared it with our team.

5 out of 5
Absolutely loved the entertainment staff!! They were so much fun and always so personable and friendly!!

Posted by on May 9, 2018

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Comment from Hotel Management

May 15, 2018 by Anahí Acosta/Social Media Coordinator

Dear guest, Thank you kindly for your excellent comment on this platform. The entertainment staff is amazing. As you saw, they love what they do and this provides the resort a nice touch of happiness. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience. Warm greetings,

5 out of 5

Great Experience

Pros: We really liked how close the hotel is to the beach. It is such easy access!
Cons: Our room was pretty warm most nights. We were unable to turn the temperature down. We really needed to be able to make it cooler!!!
Location: We went into town one day. It was really interesting!
We had a great time at Secrets Silversands. This was our first time staying at an all-inclusive resort. It was so amazing being waited on hand and foot while at the pool and the beach. The servers and bartenders are so friendly and attentive. We met lots of different people from all over. We even met someone from our hometown. It was so cool! The entertainment staff made the stay so much fun! They are all so full of energy all the time!

Posted by , from Kansas on Jun 11, 2017

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Comment from Hotel Management

Aug 1, 2017 by Social Media Coordinator

Dear Janae, Thank you for staying at Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are glad to read that you liked our easy access to the beach and the service from our wait staff by the pool. Hope you visit us again in near future. Best regards.

5 out of 5

Wonderful Resort!

Just got back from our 8th stay at Silversands! The resort is great, staff goes out of their way to make your stay perfect!

Posted by on Apr 23, 2017

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5 out of 5

Perfect vacation!

This was the perfect vacation getaway for my husband and I. The hotel is modern and very stylish. The staff was excellent. They were very attentive. The food and drinks were great. I will definitely be staying here again. No complaints AT ALL! The nightly entertainment was great as well and no kids was a plus!

Posted by , from Philadelphia, PA on Apr 14, 2017

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About the Secrets Silversands Riviera Cancun All Inclusive

Location Bahia Petempich Sm12 Mz 31, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Meals and beverages at companion properties

Entertainment

  • Theme parties

  • All available beverages included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Meals and drinks at companion properties included
  • Gratuities included
  • All non-motorized water sports included
  • Theme parties included
  • All food and beverages included

Property Features

Secrets Silversands Riviera Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Secrets Silversands Riviera Cancun All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room, and a rooftop terrace. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 433 guestrooms or units
  • 4 levels
  • 6 buildings
  • 8 dining venues
  • 5 bars or lounges
  • Built in 2008
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (20.4 km / 12.7 mi)
  • Parking: Free valet parking

Room Amenities

Secrets Silversands Riviera Cancun All Inclusive offers 433 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

World Cafe - This restaurant specializes in international cuisine and serves breakfast and lunch.

El Patio - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only.

Himitsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only.

Seaside Grill - This poolside seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Portofino - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

A private beach and a health club are featured at the property. 8 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 17
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

A specific dress code applies to all restaurants. For more information, guests can contact the property using the number on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • Secrets Silversands Riviera Cancun
  • Secrets Silversands Riviera Cancun All Inclusive Puerto Morelos
  • Secrets Silversands Riviera Cancun Puerto Morelos

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Breathless Riviera Cancun Resort & Spa, Dreams Playa Mujeres Golf & Spa Resort, Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.