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"Lovely property with friendly employees, excluding a couple of the bartenders!!! the house keepers need to clean the rooms better. " More

By a verified traveler on Sun 13 Oct 2019

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Hotel Description

4-star beachfront property near Santa Clara Beach

On the beach

You'll be within 9 miles (15 km) of Santa Clara Beach and 12 miles (20 km) of Farallon Island. Farallon Beach and Parroquia Santiago Apóstol de Río Hato are within 12 miles (20 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and a nightclub. Take the beach shuttle and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Soaking tubs, free WiFi

The 293 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include deep soaking bathtubs, refrigerators, and LCD TVs with cable channels.

Sheraton Bijao Beach Resort - All Inclusive ratings based on 7 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Bijao Beach Resort - All Inclusive

Everyone (4) Couples (1) Family (3)
2 out of 5
The respond from the staff is terrible, my husband slip and fall on a very wet floor no signs of wet floor anywhere, a told the front desk what happened but no reaction at all no one even came to see if my husband was ok, no manager no one

Posted by on Dec 12, 2019

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Comment from Hotel Management

Jan 12, 2020 by Samantha

Dear guest, we regret what happened and we will take the corrective measures. Thanks for letting us know your comments. Sincerely,

5 out of 5
Lovely property with friendly employees, excluding a couple of the bartenders!!! the house keepers need to clean the rooms better.

Posted by on Oct 13, 2019

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4 out of 5
Pretty private pool areas, knowledgeable staff and clean public areas.

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 31, 2019 by SBBR

Thanks for your review.

4 out of 5

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jul 15, 2019 by SBBR

Thanks for your review.

1 out of 5

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 10, 2019 by Thanks for the review.

Thanks for the review.

5 out of 5

Beautiful hotel very close to the beach

We had a wonderful stay in this beachfront hotel. Good food, good atmosphere and great customer service. Loved the piano concert! I would definately visit again.

Posted by , from Panama on Nov 29, 2017

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4 out of 5

Management needs improvement; clean hotel

Pros: I like that all the amenities were within close distance; it has a well planned design. The rooms were pristine! The hotel never felt overcrowded.
Cons: Better customer service; their check in process needs to be expedited.
Location: It is a quiet location with a wonderful view of the ocean.
My biggest issue was with management. Our group of 6 arrived early on our check in day, at 12:30 pm, after 1 hour of waiting and being passed around from 1 front desk assistant to the other, they told us that we could go eat lunch and return at 3:00 for our room assignments. At this time, I requested to book at least 2 of my guest for the dinner at one of their restaurants, not the buffet. I was advised there were no openings, and everything was already booked. I wish the Sheraton Bijao will inform you up front, that all inclusive is always buffet, and seldom a la carte dinner. Once I returned at 3:00 pm, I had to wait another hour until my rooms were assigned. I stood at the front desk for a whole hour and nobody will tell me what was the progress on my rooms. Very poor communication from the staff and management. On a positive note, during our dinner buffet, we came across a very courteous young man, Mr. Hill, he made sure that we were satisfied with the food; our beverages were promptly filled, brought a small birthday dessert for my mother, and he gave us some positive insight of the Santa Clara area.

Posted by , from Florida on Feb 4, 2017

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About the Sheraton Bijao Beach Resort - All Inclusive

Location Carretera Interamericana km 108, Rio Hato, 0229-00140

All-inclusive Details

  • Gratuities not included
  • All meals included
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included
  • Kayaking included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite nightclubs included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Limited meals offered through room service
  • All available beverages included
  • Onsite entertainment and activities included
  • Tennis lessons included
  • Surcharge for room service

Property Features

For a convenient ride to the sand and surf, hop on the property's beach shuttle (surcharge). Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sheraton Bijao Beach Resort - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach property also offers a complimentary water park, a complimentary children's club, and a children's pool. You'll have access to the health club at a partner property. Self parking and valet parking are free. This 4-star Rio Hato property is smoke free.

  • 293 guestrooms or units
  • 9 levels
  • 4 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 7
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle, train station pick-up, cruise terminal shuttle, ferry terminal shuttle, beach shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Bijao Beach Resort - All Inclusive offers 293 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, bidets, and complimentary toiletries. This Rio Hato property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The property hosts a free manager's reception daily.

Taboga Restaurant - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.

Sakura (Adults Only) - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Olivos - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Coco Solo - This poolside steakhouse specializes in local and international cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Rafting on site
  • Ecotours nearby
  • Fitness classes on site
  • Scuba diving nearby

Spa Services

Shine Spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, and a steam room.

The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sheraton Bijao Beach Resort - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Bijao
  • Bijao Beach
  • Bijao Beach Resort
  • Bijao Resort
  • Bijao Sheraton
  • Sheraton Bijao Beach Resort
  • Sheraton Bijao Beach Resort All Inclusive Santa Clara
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  • Sheraton Bijao Beach Resort All Inclusive Guias de Anton
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  • Sheraton Bijao Beach Rio Hato
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  • Sheraton Bijao Beach Resort - All Inclusive Rio Hato

You should know

  • Sheraton Bijao Beach Resort - All Inclusive offers transfers from the cruise terminal, ferry terminal, and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.