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Springhill Suites by Marriott Richmond Northwest

2.5 star property
Hotel near Short Pump Town Center in Richmond

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Photo gallery for Springhill Suites by Marriott Richmond Northwest

Exterior
Property amenity
Reception
Lobby
Free daily buffet breakfast

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
9960 Independence Park Drive, Richmond, VA, 23233
  • Short Pump Town Center
    ‪5 min drive‬
  • Henrico Doctors' Hospital
    ‪6 min drive‬
  • University of Richmond
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Hearing Accessible)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Double Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(64 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(60 reviews)
  • 375 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Richmond

In Richmond .At this Richmond hotel, you'll be within 3 miles (5 km) of Virginia Hospital & Health and 6 miles (10 km) of Short Pump Town Center. Elk's Lodge and Regency Square Mall are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 5 min drive - 3.7 miles
  • Henrico Doctors' Hospital - 6 min drive - 4.3 miles
  • University of Richmond - 9 min drive - 6.1 miles
  • Lewis Ginter Botanical Garden - 11 min drive - 7.7 miles
  • Virginia Commonwealth University - 14 min drive - 11.7 miles

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 26 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Golden Corral - ‬13 min walk
  • ‪Kickback Jack's - ‬3 min drive
  • ‪Cracker Barrel - ‬2 min walk
  • ‪Silver Diner - ‬3 min drive

About this property

Springhill Suites by Marriott Richmond Northwest

Hotel near Short Pump Town Center in Richmond
A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 280 square feet (26 square meters) and includes conference space. A fitness center, tour/ticket assistance, and a picnic area are also featured at the business-friendly Springhill Suites by Marriott Richmond Northwest. Free self parking is available.

This Richmond hotel is smoke free.

  • 103 guestrooms or units
  • 4 levels
  • 280 sq ft of conference space
  • 26 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Springhill Suites by Marriott Richmond Northwest offers 103 accommodations with iPod docking stations and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LCD TV with premium cable channels
  • iPod dock

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Marriott Northwest
Springhill Suites Marriott Northwest Hotel
Springhill Suites Marriott Northwest Hotel Richmond
Springhill Suites Marriott Richmond Northwest
Springhill Suites Northwest
Springhill Suites Richmond Northwest
Springhill Suites Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Richmond
Springhill Suites by Marriott Richmond Northwest Hotel Richmond

Frequently asked questions

How close is Springhill Suites by Marriott Richmond Northwest to the airport?

Springhill Suites by Marriott Richmond Northwest is 19.8 mi (26-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

Does Springhill Suites by Marriott Richmond Northwest have an airport shuttle?

Airport shuttle services are not available at Springhill Suites by Marriott Richmond Northwest.

Does Springhill Suites by Marriott Richmond Northwest offer free breakfast?

Springhill Suites by Marriott Richmond Northwest offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Springhill Suites by Marriott Richmond Northwest?

No, there is no casino at this hotel.

What time is check-in at Springhill Suites by Marriott Richmond Northwest?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Springhill Suites by Marriott Richmond Northwest?

This hotel offers free self parking.

Does Springhill Suites by Marriott Richmond Northwest have a pool?

Springhill Suites by Marriott Richmond Northwest does not have a pool.

Does Springhill Suites by Marriott Richmond Northwest have a spa?

There are no spa services available at this hotel.

How close is Springhill Suites by Marriott Richmond Northwest to downtown Richmond?

Springhill Suites by Marriott Richmond Northwest is 10 mi away from Richmond.

Springhill Suites by Marriott Richmond Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 612 out of 1011 reviews
Rating 8 - Good. 206 out of 1011 reviews
Rating 6 - Okay. 94 out of 1011 reviews
Rating 4 - Poor. 49 out of 1011 reviews
Rating 2 - Terrible. 50 out of 1011 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couples Night

Hotel very clean, elevator had no odor; I would stay again
Stayed 1 night in Apr 2025

2/10 Terrible

Mindy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a half eaten beef stick in the ice bucket in the room. Lots of Hair on the bathroom floor. Items left all over the pool area and just general lack of upkeep of the area at all.
Stayed 1 night in Apr 2025

10/10 Excellent

Eric

Stayed 2 nights in Apr 2025

10/10 Excellent

Eva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, Staff very friendly and helpful. Breakfast was very good and a good variety.
Stayed 3 nights in Apr 2025

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, wonderful breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Tiffany, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Kim was super hospitable, the room was clean
Stayed 1 night in Apr 2025

10/10 Excellent

ZQuichia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it! I love Marriott!
Stayed 1 night in Apr 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nytia

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice quite low key spot. The staff were very nice and professional. I would stay here again anytime I am in the area.
Stayed 1 night in Apr 2025

10/10 Excellent

Rodney, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience

6/10 Okay

chris

Traveled with partner
Liked: Staff & service
We usually love SpringHill suites but this one was not very clean. We found hairs around the room and in the towel that I used to shower.
Stayed 2 nights in Apr 2025

10/10 Excellent

tiffiney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay!!!

This was one of the best experiences that I ever had at a hotel. Ms. Kim was the BEST!! She’s like the Chik Fil A of customer service. The way she greeted us was top tier!!! Thank you Ms. Kim! The hotel was nice as well and breakfast was good. I’m super picky about hotels but this was 10/10!
Stayed 1 night in Apr 2025

10/10 Excellent

Josh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet with lots of restaurants around. Will be back again.
Stayed 1 night in Apr 2025

8/10 Good

David

Stayed 2 nights in Apr 2025

6/10 Okay

Flor

Stayed 5 nights in Mar 2025

10/10 Excellent

Alaa

Stayed 1 night in Apr 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Karen

Business traveler
Disliked: Cleanliness

House Keeping

Tne room was ok but are room was not cleaned until I went to the service desk and ask for it to be cleaned. I ask in the morning if we could get more towels they said ok, At 4:30 when I came back to the hotel and my room had not been touched. I went to the front desk and the lady appologized and said she would have it taken care od ASAP. SOmeone did come up and strighten up the room. I was upset when I walked into the room and it had not been touched. But they did come up and take care of it.
Stayed 1 night in Apr 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Jazmine

Stayed 2 nights in Mar 2025

4/10 Poor

Kyna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The one bright spot during my stay was the front desk associate, who provided excellent customer service. She was kind, attentive, and did her best to address the issues I encountered. If it weren’t for her professionalism, my rating would be even lower. Unfortunately, despite her efforts, the condition of the hotel itself made for a very unpleasant experience. Major updates are desperately needed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Room was in great condition except staff should check on the status of items in the room such as the fridge. The small refrigerator was not plugged in and I needed to crawl down, pull it out, and plug it in so that it would work and then push it back into place. My wife uses an injectable medication that needs to be refrigerated when traveling. Other than that, room was great.
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommadation, very friendly staff, loved the breakfast, thank you
Stayed 1 night in Mar 2025

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and convenient to 95 Great rooms and service and breakfast Will stay again
Stayed 1 night in Feb 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly Receptionist

I was greeted by an excellent & friendly receptionist by the name of Kim. I was quickly checked in with no delay. The room was clean & in excellent condition. The stay, while short, was pleasant.
Stayed 1 night in Mar 2025