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Holiday Inn Express Richmond - Midtown, an IHG Hotel

3.5-star property
2000 Staples Mill Rd, Richmond, VA 1-855-201-7819
3.8 out of 5
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See all 36 travelocity Reviews

"Place was very clean. The beds were like sleeping on a cloud. Lets not forget the shampoo and conditioner that is absolutely amazing (upset you cant p ... " More

By a verified traveler on Sun 09 Feb 2020

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Hotel Description

3.5-star hotel near University of Richmond

Near the airport

You'll find Monument Avenue and University of Richmond within 3 miles (5 km) of this Richmond hotel. Carytown and Science Museum of Virginia are also within 3 miles (5 km).

Renovated in 2019

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Free Internet, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 142 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include free local calls, hair dryers, and safes.

Classic Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$106* Per night/room Dec 5 - Dec 6

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Holiday Inn Express Richmond - Midtown, an IHG Hotel ratings based on 36 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Express Richmond - Midtown, an IHG Hotel

Everyone (7) Family (6)
2 out of 5

Posted by on Mar 28, 2021

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5 out of 5

Posted by on Sep 7, 2020

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5 out of 5
Place was very clean. The beds were like sleeping on a cloud. Lets not forget the shampoo and conditioner that is absolutely amazing (upset you cant purchase it anywhere)

Posted by on Feb 9, 2020

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4 out of 5
cleanness and convenience are what I like. The condition of the elevator is what I don't like the most. It's scary, likely breaking at any moment.

Posted by on Jan 24, 2020

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4 out of 5
Very personable and helpful staff. Clean room. Elevator “beat all to hell” and hallway had heavy bleach smell.

Posted by on Dec 15, 2019

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2 out of 5
Property was under construction. Check-in, and rooms were average and expected. Woke up to noises of construction workers and power tools. Disappointing this was not brought to attention before booking. Wouldn't have booked. Would not recommend staying until construction is completed.

Posted by on Sep 15, 2019

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2 out of 5
Hotel is under construction and not stated on website. Pool was closed which was one reason for booking room due to extreme heat this week. Do not look at pic and think this is what the builing looks like now!!!!

Posted by on Jul 21, 2019

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2 out of 5
Property under construction but no prior notification given of this. Requested non-smoking room, but the room reeked of cigarette smoke. Were moved to another room, and tv didn’t work. Moved to third room, and there was no phone.

Posted by on Mar 24, 2019

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4 out of 5

Posted by on Dec 30, 2018

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1 out of 5

Read reviews before you stay here!

Pros: The staff was polite, soft spoken, and friendly.
Cons: If I thought I could have gotten my money back for my reservation after being there five minutes, I would have left.
This might have been the most miserable experience I've ever had at a hotel. First, I had intended to check in at the earliest (3:00) time possible, because I was in town to take a big certification exam the next day and wanted to study. My room wasn't available until almost 5:00, so I was just wandering around for two hours waiting to get in. Then my key didn't work. The front desk guy had to take me up to my room with a master key and let me in, and said that he'd have to reset the system for my keys to work. There were two other guests complaining about the same thing while I was in the lobby, and my keys never did work, even the next morning. When asked what time breakfast was, they said they didn't have breakfast. AT ALL. Not only had I paid for a room that said it included hot breakfast, the site also stated that they had a restaurant. Big nope. The hotel was in disrepair. The elevator shook alarmingly and groaned as it crept up or down, and the trim was peeling off the inside. The wallpaper was bubbling off of the walls in the room, the carpet made my socks dirty (never took them off), there was mildew in the tub, dead bugs and dirt in the floor behind the toilet, the toilet paper was just on the shelf below the sink because the dispenser was broken, and even a half-dried-up pee puddle behind the seat on the toilet. The air conditioner rattled and screeched every time it kicked on every couple hours and kept waking me up. There's more but I'm out of space

Posted by , from Virginia on Jan 2, 2018

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About the Holiday Inn Express Richmond - Midtown, an IHG Hotel

Location 2000 Staples Mill Rd, Richmond, VA 23230

Property Features

Holiday Inn Express Richmond - Midtown, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. The business-friendly Holiday Inn Express Richmond - Midtown, an IHG Hotel also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. A complete renovation of Holiday Inn Express Richmond - Midtown, an IHG Hotel was completed in January 2019. This 3.5-star Richmond hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 8 levels
  • Breakfast available (free)
  • Dining venue
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Richmond Staples Mill Road Station (4.2 km / 2.6 mi)
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Holiday Inn Express Richmond - Midtown, an IHG Hotel offers 142 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free breakfast.

Holiday Inn Express Richmond - Midtown, an IHG Hotel has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn I 64 West End
  • Holiday Inn I 64 West End Hotel
  • Holiday Inn I 64 West End Hotel Richmond
  • Holiday Inn I 64 West End Richmond
  • Holiday Inn West End
  • West End Holiday Inn
  • Holiday Inn I 64 West End
  • Holiday Inn Express Richmond Midtown
  • Holiday Inn Express Richmond - Midtown, an IHG Hotel Hotel
  • Holiday Inn Express Richmond - Midtown, an IHG Hotel Richmond

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in June and close in August.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Holiday Inn Express Richmond - Midtown, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.