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"The staff was nice. Check in was quick and the rooms were nice and clean. The showers are awesome. " More

By a verified traveler on Thu 31 Jan 2019

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Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$65* Per night/room Feb 8 - Feb 9

Standard Single Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Knights Inn Richmond at W Broad St ratings based on 11 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Knights Inn Richmond at W Broad St

Everyone (8) Couples (2) Family (1)
3 out of 5

Posted by on Feb 7, 2022

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1 out of 5
Knights inn is a dump the room was very unclean, fridge was nasty. Breakfast was nothing one kind of cereal and some old bread for toast

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 16, 2019 by Guest Relations

We appreciate you taking the time to bring your concerns to our attention. Please accept our apologies for the overall cleanliness of your room, as it is not typical nor reflective of our high standard. Our team has been notified of the issues and will address them as soon as possible. In the future, we'd be honored if you allowed us another chance to change your perceptions.

2 out of 5
Bathroom needs complete renovation. Was in very poor condition

Posted by on May 3, 2019

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Comment from Hotel Management

May 5, 2019 by bob

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know

2 out of 5
The price was reasonable but it lacked towels and wash cloths, missing fire alarm as well as damaged curtains.

Posted by on Feb 9, 2019

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Comment from Hotel Management

Feb 23, 2019 by bob

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know

5 out of 5
The staff was nice. Check in was quick and the rooms were nice and clean. The showers are awesome.

Posted by on Jan 31, 2019

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Comment from Hotel Management

Feb 23, 2019 by bob

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Will definately return. The staff was awesomr and quick with check in.

Posted by on Jan 7, 2019

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Comment from Hotel Management

Feb 23, 2019 by bob

Thanks for staying with us. We appreciate your feedback!

1 out of 5
Room was filthy, bed sheets had burn marks and toe nails, when asking staff for clean sheets was given a attitude and told there were no cleqn sheets or pillows, bathroom was filthy and floor, breakfast was disgusting couldnt even recognize what was being served, horrible horrible experience, health department should be called!

Posted by on Oct 8, 2018

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Comment from Hotel Management

Oct 9, 2018 by bob

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5

Clean & cheap but don’t count on breakfast

The breakfast was one type cereal and toast. Pretty sad. However, the rest of our stay was enjoyable and we have no complaints. It’s not in perfect condition but the bed was comfortable and the heat worked well.

Posted by on Feb 16, 2018

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Comment from Hotel Management

Feb 20, 2018 by bob

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

3 out of 5

Upgrade

Nice size room for the price but bathroom is horrible. Walls had stuff on them as well as the front door.

Posted by , from Richmond VA on Dec 13, 2017

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Comment from Hotel Management

Dec 19, 2017 by bob

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5

Definitely not as rated

Pros: Staff OK. Good location. Reasonably quiet room in spite of room being near the main street. Building in OK condition.
Cons: Large black ant like insects in room. Gunk stains and buildup on tables. No tissues. Holes in linen. Very low quality Spartan breakfast. Black mold.
Location: Good access to restraunts
Definitely not a 3.2 hotel. Rooms have a lot of significant issues including black mold and insects.

Posted by , from North Carolina on Nov 13, 2016

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