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"Room was OK. Staff was pleasant.Helped me find a nice restaurant. Can't say I didn't like anything " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

Sandston guestrooms with free WiFi

Close to airport

Stay at this Sandston hotel and you'll be within 2 miles (3 km) of White Oak Village and 6 miles (10 km) of Broad Street. Dabbs House Museum & Henrico County Tourist Information Center and Chimborazo Hospital National Historic Site are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free perks include full breakfast, free self parking, and an area shuttle.

Free WiFi, iPod docks

Featuring conveniences like refrigerators and microwaves, the 119 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. IPod docks, coffee/tea makers, and free local calls are also available.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$72* Per night/room Apr 26 - Apr 27

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Double Bed, Accessible, Bathtub

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Richmond Airport Hotel ratings based on 23 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Richmond Airport Hotel

Everyone (11) Couples (6) Family (5)
5 out of 5

Posted by on Feb 22, 2020

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4 out of 5
Room was OK. Staff was pleasant.Helped me find a nice restaurant. Can't say I didn't like anything

Posted by , from Michigan on Feb 12, 2020

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4 out of 5

Posted by on Feb 12, 2020

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4 out of 5
Parking was not free as advertised. Otherwise pleasant one night stay.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 26, 2020 by Chris Majmudar

Thanks for staying with us. We appreciate your feedback as we are still updating our website with changes and we look forward to your next stay with us!

4 out of 5

Posted by on Dec 29, 2019

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Comment from Hotel Management

Jan 26, 2020 by Chris Majmudar

Thanks for staying with us. We appreciate your feedback and look forward to your next stay with us!

4 out of 5
It was no different than other chain hotels. Room was clean, laid out well, check-out was easy.

Posted by on Dec 20, 2019

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Comment from Hotel Management

Dec 24, 2019 by Chris M

thank-you we appreciate your feedback!

4 out of 5
Super close to airport very nice. Other guesrs had children and they would run the halls making noise til 3 am.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by CHRIS M

Thank you so much for choosing us for your recent stay, and especially for taking the time to give us a positive review. These responses are critical to our continued goal of excellence in terms of our service and accommodations, for all of our guests. We are thrilled that you enjoyed your time with us, and hope that you will choose us again soon, for your lodging needs. It will always be our top priority to ensure that you receive a warm welcome, and that every possible need is met during your visit. Please always let us know, at the desk, if there is anything at all we can do to enhance your stay. Again, thanks for your comments and we look forward to seeing you again the next time you are in the Richmond area.

3 out of 5
Customer service of the agent who checked me in. She didn't explain to about the amenities, and I had to ask. Additional, I had to ask where was the elevator and for a receipt. I hope you work on your employee's customer service skills at check-in. The check out agent was much better.

Posted by on Nov 9, 2019

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Comment from Hotel Management

Nov 12, 2019 by CHRIS M

Thank you for your feedback regarding your stay at Best Western Plus Richmond Airport . on behalf of the hotel staff. I am sorry as front desk agent couldn't guide you properly about services and amenities we offer to our guest , Not the experience we wanted you to have . Will address this issue with the front desk agent , again I apologize for not making you feel special . Sincerely. Chris M BEST WESTERN PLUS AIRPORT HOTEL.!!

4 out of 5

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 12, 2019 by Chris M

Thank You for your comments regarding your stay. Thank you again for letting us to be a part of your trip. and I am glad your enjoyed your stays at Best Western Plus Richmond hotel

4 out of 5

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 18, 2019 by Sales Manager

Thank you for taking the time to provide feedback of your recent stay, Your satisfaction is important to us and we hope you stay with us again.

About the Best Western Plus Richmond Airport Hotel

Location 5300 Airport Square Ln, Sandston, VA 23150

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Richmond Airport Hotel offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Event space at this hotel measures 440 square feet (41 square meters). A free area shuttle within 2 mi is available. The business-friendly Best Western Plus Richmond Airport Hotel also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this Sandston hotel.

  • 1 building
  • 119 guestrooms or units
  • 4 levels
  • 440 sq ft of conference space
  • 41 sq m of conference space
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Richmond Intl. Airport (RIC) (2.3 km / 1.4 mi)
  • Property shuttles: Free area shuttle within 2 mi
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Best Western Plus Richmond Airport Hotel offers 119 accommodations with iPod docking stations and coffee/tea makers. 37-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sandston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 5.00 per night
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Richmond Airport
  • Best Western Plus Richmond Airport Hotel
  • Best Western Richmond Airport
  • Best Western Richmond Airport Hotel
  • Best Western Sandston
  • Plus Richmond Hotel Sandston
  • Best Western Plus Richmond Airport Hotel Hotel
  • Best Western Plus Richmond Airport Hotel Sandston
  • Best Western Plus Richmond Airport Hotel Hotel Sandston

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.