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"Place was very clean. The beds were like sleeping on a cloud. Lets not forget the shampoo and conditioner that is absolutely amazing (upset you cant p
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You'll find Children's Museum of Richmond and Carytown within 3 miles (5 km) of this Richmond hotel. Science Museum of Virginia and Virginia Museum of Fine Arts are also within 3 miles (5 km).
Free perks
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and free perks like self-serve breakfast and free self parking.
Free Internet, refrigerators
Featuring conveniences like refrigerators and microwaves, the 142 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.
Holiday Inn Express Richmond - Midtown ratings based on 34 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Holiday Inn Express Richmond - Midtown
Everyone (5)Family (6)
5 out of 5
Place was very clean. The beds were like sleeping on a cloud. Lets not forget the shampoo and conditioner that is absolutely amazing (upset you cant purchase it anywhere)
Posted by a verified traveler on Feb 9, 2020
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4 out of 5
cleanness and convenience are what I like. The condition of the elevator is what I don't like the most. It's scary, likely breaking at any moment.
Posted by CC on Jan 24, 2020
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4 out of 5
Very personable and helpful staff. Clean room. Elevator “beat all to hell” and hallway had heavy bleach smell.
Posted by Lynn on Dec 15, 2019
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2 out of 5
Property was under construction. Check-in, and rooms were average and expected. Woke up to noises of construction workers and power tools. Disappointing this was not brought to attention before booking. Wouldn't have booked. Would not recommend staying until construction is completed.
Posted by a verified traveler on Sep 15, 2019
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2 out of 5
Hotel is under construction and not stated on website. Pool was closed which was one reason for booking room due to extreme heat this week. Do not look at pic and think this is what the builing looks like now!!!!
Posted by a verified traveler on Jul 21, 2019
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2 out of 5
Property under construction but no prior notification given of this. Requested non-smoking room, but the room reeked of cigarette smoke. Were moved to another room, and tv didn’t work. Moved to third room, and there was no phone.
Posted by a verified traveler on Mar 24, 2019
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4 out of 5
Posted by a verified traveler on Dec 30, 2018
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1 out of 5
Read reviews before you stay here!
Pros:The staff was polite, soft spoken, and friendly.
Cons:If I thought I could have gotten my money back for my reservation after being there five minutes, I would have left.
This might have been the most miserable experience I've ever had at a hotel. First, I had intended to check in at the earliest (3:00) time possible, because I was in town to take a big certification exam the next day and wanted to study. My room wasn't available until almost 5:00, so I was just wandering around for two hours waiting to get in. Then my key didn't work. The front desk guy had to take me up to my room with a master key and let me in, and said that he'd have to reset the system for my keys to work. There were two other guests complaining about the same thing while I was in the lobby, and my keys never did work, even the next morning. When asked what time breakfast was, they said they didn't have breakfast. AT ALL. Not only had I paid for a room that said it included hot breakfast, the site also stated that they had a restaurant. Big nope. The hotel was in disrepair. The elevator shook alarmingly and groaned as it crept up or down, and the trim was peeling off the inside. The wallpaper was bubbling off of the walls in the room, the carpet made my socks dirty (never took them off), there was mildew in the tub, dead bugs and dirt in the floor behind the toilet, the toilet paper was just on the shelf below the sink because the dispenser was broken, and even a half-dried-up pee puddle behind the seat on the toilet. The air conditioner rattled and screeched every time it kicked on every couple hours and kept waking me up. There's more but I'm out of space
Posted by Rebecca, from Virginia on Jan 2, 2018
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4 out of 5
Very nice hotel for the money
Nice clean rooms and lobby at a reasonable price. Convenient to highways and short drive to downtown. Very good value.
Posted by a verified traveler on Dec 14, 2015
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Comment from Hotel Management
Dec 18, 2015
by Sarah Holliday
We are delighted to hear that you enjoyed your stay at Holiday Inn Richmond - I-64 West End! Thank you for your comments on our convenient location, clean rooms and great value. We hope we have won your loyalty.
3 out of 5
Weekend trip
Pros:Extra supplies in the bathroom, microwave, fridge in the room, overall nice hotel
Cons:Communication between the front desk staff and maintenance and housekeeping needs improvement
Location:Did not see much to do nearby. The hotel seemed a little off the beaten path but not in a bad way. It was not far from the festival we attended.
The hotel was nice enough. The issue we had was with hotel staff banging on our door at 9:30 both mornings while we tried to sleep in from late nights. On Sunday morning, someone from maintenance banged on our door only to find out they were at the wrong room. On Monday morning; housekeeping banged on our door and then used the room key to get in when my husband couldn't get to the door fast enough! Check out wasn't until noon so I would think the front desk would provide housekeeping with a list of rooms that the guest had not checked out yet?!?
Other than that, the hotel was nice and the front desk staff was nice, even when we checked in around midnight on Saturday. The room had plenty of extra towels and wash cloths in the bathroom so we did not require room service for our 2 night stay. There was a restaurant/bar in the lobby and the dining area was set up for the morning breakfast buffet, which we missed both mornings. We did not see much in the way of restaurants nearby; other than a CookOut that was open late.
Posted by Jazz festival, from Greensboro NC on Aug 14, 2015
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Comment from Hotel Management
Sep 11, 2015
by Sarah Holliday
Thank you for being our guest and for providing us with feedback on your experience. By letting us know what you liked about your stay and how we can improve you are helping us to ensure a superior experience for you and other guests in the future. We look forward to exceeding your expectations on your next stay.
Holiday Inn Express Richmond - Midtown offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. The business-friendly Holiday Inn Express Richmond - Midtown also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This 3.5-star Richmond hotel is smoke free.
1 building
142 guestrooms or units
8 levels
Breakfast available (free)
Dining venue
Bar or lounge
Business center (24 hours)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Airport: Richmond, VA (RIC-Richmond Intl.) (23 km / 14.3 mi)
Train station: Richmond Staples Mill Road Station (4.2 km / 2.6 mi)
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Holiday Inn Express Richmond - Midtown offers 142 air-conditioned accommodations with safes and coffee/tea makers. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free self-serve breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Holiday Inn Express Richmond - Midtown has a restaurant on site.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 21
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.
Only service animals are allowed
Noise-free rooms not guaranteed
Debit cards not accepted
No rollaway/extra beds available
Hotel Names
Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn
Express Richmond Midtown
Holiday Inn I 64 West End
Holiday Inn Express Richmond - Midtown Hotel
Holiday Inn Express Richmond - Midtown Richmond
Holiday Inn Express Richmond - Midtown Hotel Richmond
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Guests may experience noise disturbance due to nearby construction work.
Alcohol isn't served at Holiday Inn Express Richmond - Midtown.
