The Westin Pasadena

4-star property
N Los Robles Ave, Pasadena, CA 1-855-201-7819
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3.9 out of 5
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See all 23 Travelocity Reviews

"This is a wonderful property within walking distance of the Pasadena Convention Center (they offer a shuttle as well - limited radius but a nice optio ... " More

By a verified traveler on Mon 14 Aug 2017

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Hotel Description

At The Westin Pasadena you'll be 1.9 km (1.2 mi) from Norton Simon Museum and 3.6 km (2.2 mi) from Rose Bowl. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

You can enjoy TVs with cable channels, and all rooms feature WiFi, wired Internet, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining convenient. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Free newspapers, free bottled water, and video-game consoles are also available.

The restaurant, Ventanas, serves Californian cuisine and is open for breakfast, lunch, and dinner. The Living Room Lobby is the hotel's own bar. Conference space, meeting rooms, and a business center are among the business amenities offered. Other amenities include a spa tub, WiFi in public areas, and a coffee shop/café. Each morning cooked-to-order breakfast is served between 6:30 AM and 11 AM. There's also the convenience of valet parking.

Within a 20-minute drive of this 4-star Pasadena hotel, attractions include Los Angeles Zoo and Warner Brothers Studio.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$136 per night

Room, Balcony (Patio)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Pasadena ratings based on 23 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Beautiful hotel close to Pasadena Convention Ctr

Pros: Excellent customer service, easy check in (no line), ample self-parking at a decent rate, very clean, modern looking, comfortable room.
Cons: Water pressure in the shower could be improved.
This is a wonderful property within walking distance of the Pasadena Convention Center (they offer a shuttle as well - limited radius but a nice option). Wonderful room with comfortable bed...love the bed! Easy check in and check out, ample self-parking in the garage for only $10. Will definitely try to stay here again for a repeat trip to Pasadena.

Posted by on Aug 14, 2017

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4 out of 5

Everything as advertised

Did not know hotel was under renovation. The was some noice in the morning but we were checking out early so it was not a problem. We asked for 2 beds and were provided, but room was small and difficult to get to closets and to use coffee pot. Experience would be improved if pool was indoor so it can be used in cool season; free breakfast; free parking.

Posted by on Feb 25, 2017

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2 out of 5

Nice place, terrible check in

Pros: Good location, clean
Cons: Check in
Location: Close to Old town Pasadena
Check in, very bad, room not ready, when we came back, they had given our room to someone else after holding it for us.

Posted by on Feb 1, 2016

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4 out of 5
Nice hotel, friendly personal, clean. Good breakfast.

Posted by on Jan 6, 2016

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5 out of 5

Nice treat!

Pros: Modern, smoothly run with no service glitches. We thought there must be high standards by the management. You can just tell it's well run.
Cons: Breakfast menu was really expensive for what it was.
Location: Close to Cal tech & Occidental College. Short walk to shops & dining at night.
This hotel was unexpectedly nicer than I thought. The decor was nice, the pool and restaurants clean & up-to-date. The room was a little small, but nice & new, with new feeling linens. The hotel was quiet at night despite being near "old" downtown. Fun to walk to restaurants at night. The valet parking is a little $$, garage is an easy walk 1 block away, with a discount for hotel guests.

Posted by , from NYC on Mar 27, 2015

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3 out of 5

Really nice hotel.

Pros: Nice, big rooms. Clean all around. Excellent breakfast buffet.
Cons: Customer Service.
I usually visit LA every year. This year, I decided to stay around Pasadena. While the hotel is excellent, the front desk staff was pretty disappointing. When I got back home, I called the front desk manager to discuss unprofessional behavior from one of the front desk clerks. I was instructed to email my complain so they could have it in writing and never heard from them again. This hotel is really nice, but don't expect good service from the front desk people.

Posted by , from Texas on Oct 31, 2014

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Comment from Hotel Management

Jul 4, 2015 by WestinPasGM

Thank you for your feedback. I am sorry that although you found the hotel accommodations excellent, the front desk was not helpful. Our brand promise is to make sure that every customer feel welcomed and cared for during their stay. Our front desk is supposed to be the hub that handles the needs of our guests and I feel that your experience is an anomaly because the normal feedback is very positive. I hope that we will have another opportunity to welcome you and give you a 5 star experience.

5 out of 5

Pasadena Westin Best!

Week-long stay was comfortable and great value! Hotel restaurant had excellent service and great food.

Posted by on Jul 30, 2013

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5 out of 5

Great Location!

The hotel and staff were friendly and professional. The room was comfortable.  The only draw back was you could hear everything going on in the hallway.  Nevertheless, it quited down, and I was able to get a good nights sleep.  It was fun to stay near downtown old Pasadena.

Posted by , from Pasadena, CA on Jul 25, 2013

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4 out of 5

Nice place to stay.

Pros: Quiet
The room looked good and the beds were above average. There was a little neglect with the cleaning, but just a little. We enjoyed our night there.

Posted by on Aug 3, 2012

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1 out of 5

Awful housekeeping

Pros: Close restaurants
Cons: No free Internet, Poor breakfast
The basics are never replenished (coffee, sugar, creamer, shampoo, soap). Towels that are hung to dry are taken and not replaced. When the do not disturb sign was on the door, the room was entered and a cot (which was not ordered) was left in the room. When the do not disturb sign was NOT on the door, the room was not cleaned. NOT a 4 star hotel. If the room was not paid for in advance, we would have left and found another hotel to stay at.

Posted by , from Ontario, Canada on Aug 2, 2012

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Comment from Hotel Management

Jan 10, 2015 by WestinPasGM

Thank you for offering us your feedback. I do not know the circumstances of your stay, exactly, but sincerely apologize that we did not live up to our reputation and that you had a poor experience with us. I hope that youunderstand that this is an anomoly and that I hope you return to have a truly branded experience.

About the The Westin Pasadena

Location 191 N Los Robles Ave, Pasadena, CA 91101

Renovations + Closures

The following facilities will be closed from 16 October 2017 to 27 October 2017 (dates subject to change):

  • Swimming pool

Property Features

The Westin Pasadena offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee. A business center, limo/town car service, and meeting rooms are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Pasadena. For a fee, parking is available.

  • 12 levels
  • 20 conference rooms
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop

Family Friendly Amenities

  • Family Property
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Los Angeles, CA (LAX-Los Angeles Intl.) (45.3 km / 28.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Air-conditioned accommodations at The Westin Pasadena offer video-game consoles and safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Pasadena hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include microwaves. Renovation of all guestrooms was completed in May 2017.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

Ventanas - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

The Living Room Lobby - Onsite bar.

The Store - This café serves light fare only.

24-hour room service is available.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 11.75 per night (rates may vary)
  • Fee for in-room wired Internet: USD 11.75 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.95 per day (rates may vary)
  • Self parking fee: USD 12.00 per night
  • Valet parking fee: USD 17.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.