2/10 Terrible
Michele
17 ago. 2025
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Check in time was 4pm. I was there at 4pm and stood in line of about 20 people deep to check in. They were busy as they were hosting two weddings and there was a popular concert in town (which is why we were there). Not a problem, I’ll wait in line. After waiting 30 minutes I was told my room wasn’t ready. The employee said the cleaning staff was finishing cleaning up the rooms. She asked if we would wait and they would call me when ready. After an hour of not receiving a phone call and seeing a constant flow of new arrivals getting into rooms, I inquired the status of my room. I was told very rudely that she had no idea. I needed to be more patient and wait until I’m called. I was appalled. I sat down and waited another 30 minutes. I approached the desk again and thankfully a different employee assisted me. After looking about two minutes in the system, she found me a room! The hotel itself is very nice. My experience with the staff was lacking. For the price I paid for one night, I will look elsewhere next time. Beware!
Michele
Se hospedó 1 noche en agosto de 2025