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4.1 out of 5

"I would like to take an opportunity to compliment two staff members of the Crowne Plaza hotel @ Playhouse Square. Ms. April and Ms. Charlene were very ... " More

By a verified traveler on Mon 03 Jul 2023

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Hotel Description

3.5-star hotel near Cleveland State University

Downtown Cleveland stay

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Cleveland State University and Progressive Field. Rocket Mortgage FieldHouse and East 4th Street are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A terrace, a snack bar/deli, and a computer station are also on offer.

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$171* Per night/room Oct 23 - Oct 24

Standard Room, 2 Double Beds, Accessible (Accessible Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Lake View (Lake Erie View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

Everyone (14) Couples (6) Family (4)
5 out of 5

Posted by on Jul 8, 2023

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Comment from Hotel Management

Jul 28, 2023 by Mark--Rooms Division Manager

Hi Robert......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

5 out of 5

Posted by , from ROANOKE on Jul 3, 2023

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Comment from Hotel Management

Jul 24, 2023 by Mark--Rooms Division Manager

Hi Anthony......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

5 out of 5
I would like to take an opportunity to compliment two staff members of the Crowne Plaza hotel @ Playhouse Square. Ms. April and Ms. Charlene were very customer service friendly, courteous, professional and spoke to me by name as they saw me exiting/entering the property Daily. I'm an avid traveler and I've stayed at a number of hotels. These employees made me feel extra special acknowledging my membership with IHG Club, ensuring any additional towels/room service (phone VM light blinking) and overall customer service provided during my stay on June 30th-July 2nd. Please make every effort to inform the Crown Plaza at Playhouse Sq. management team of these two Exceptional employees in my opinion. I can truly appreciate their attempt to provide outstanding customer service. Thumbs Up to this hotel and staff!

Posted by , from ROANOKE on Jul 3, 2023

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Comment from Hotel Management

Jul 4, 2023 by Mark--Rooms Division Manager

Hi Anthony......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads. Both individuals report to me and I will be sure to pass the compliments on to them as well as my GM and leadership team.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

3 out of 5

Posted by on May 28, 2023

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Comment from Hotel Management

Jun 1, 2023 by Mark--Rooms Division Manager

Hi Sharre......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and also make the effort to pass on all information to the respective department heads.We set high expectations for our employees and property and, based on your rating score, I am sorry to see we were not able to meet them.Thank you again and we look forward to having you back here again soon and show you your experience was simply an exception.Regards,Mark PosnerRooms Division Manager

5 out of 5
Staff was excellent, nearby to EVERYTHING and plenty of restaurants in walking distance. Our favorite place to stay in Cleveland when we visit.

Posted by on Apr 20, 2023

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Comment from Hotel Management

Apr 21, 2023 by Mark--Rooms Division Manager

Hi Ruth......Thank you for taking the time to complete the survey and your comments about your recent stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and also make the effort to pass on all information to the respective department heads.We set high expectations for our employees and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

4 out of 5
The property needed security cameras.

Posted by , from ELOMELONT on Mar 20, 2023

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Comment from Hotel Management

Mar 21, 2023 by Mark--Rooms Division Manager

Hi Ms. Wright.....I wanted to thank you for taking the time to complete the survey about your recent stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously so I am curious about your comment about the need for security cameras. I am concerned something happened.Please contact me at your earliest convenience.Regards,Mark PosnerRooms Division Manager

5 out of 5
Had a wonderful stay while we were there. My future daughter-in-law and I went to Cleveland to see Joe Bonamassa the hotel was within walking distance from the theater. Will go back for any future concerts.

Posted by on Feb 19, 2023

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Comment from Hotel Management

Feb 27, 2023 by Mark--Rooms Division Manager

Hi Ms. Hornbeck.....thank you for the kind words about our hotel. We take pride in the cleanliness of our rooms and our friendly staff and it is nice to see it recognized.Please come back and visit us soon.Mark PosnerRooms Division ManagerCrowne Plaza Cleveland at Playhouse Square

5 out of 5

Posted by on Feb 14, 2023

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5 out of 5

Posted by on Nov 26, 2022

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2 out of 5
place was not too clean, room was outdated, extremely overpriced for the stay

Posted by on Oct 30, 2022

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About the Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

Location 1260 Euclid Ave, Cleveland, OH 44115

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 13079 square feet (1215 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel. Parking is available for a fee. This 3.5-star Cleveland hotel is smoke free.

  • 204 guestrooms or units
  • 13 levels
  • Meeting rooms
  • 13079 sq ft of conference space
  • 1215 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: Cleveland Station (2.6 km / 1.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel offers 204 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 11:00 AM.

Ghost Light Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16.95 per person
  • Valet parking fee: USD 44 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wyndham Cleveland Playhouse Square
  • Wyndham Playhouse
  • Wyndham Playhouse Square
  • Wyndham Playhouse Square Hotel
  • Wyndham Playhouse Square Hotel Cleveland
  • Cleveland Wyndham
  • Wyndham Cleveland At Playhouse Square Hotel Cleveland
  • Wyndham Cleveland At Playhouse Square Ohio
  • Wyndham Cleveland Playhouse Square Hotel
  • Crowne Plaza Cleveland Playhouse Square Hotel
  • Crowne Plaza Cleveland Playhouse Square

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.