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4.2 out of 5

"For the price of the room there should have been a microwave and a larger refrigerator. " More

By a verified traveler on Wed 11 Dec 2019

Hotel Description

4.5-star luxury hotel near Cleveland Clinic

City center stay

Your stay at this Cleveland hotel places you within a 10-minute walk of Cleveland Clinic and Museum of Contemporary Art Cleveland. Also, Children's Museum of Cleveland is within half a mile (1 km) and Severance Hall is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour fitness center. Traveling on business? Take advantage of the 20 conference rooms, business center, and valet parking. WiFi in public areas is free.

Free WiFi, comfy beds

The 294 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while sitting areas and coffee/tea makers offer the conveniences of home. TVs come with cable channels, and other amenities include free WiFi and 24-hour room service.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$190* Per night/room Dec 3 - Dec 4

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

InterContinental Cleveland ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental Cleveland

Everyone (3) Couples (1)
3 out of 5
For the price of the room there should have been a microwave and a larger refrigerator.

Posted by on Dec 11, 2019

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2 out of 5
Unfortunately the wi-fi system was down during my stay and the front desk had to check everyone in the old fashioned way 'on paper' which delayed check in enormously--they were collecting credit card info on a list that was visible to all customers checking in which I didn't like for security reasons, no wifi for work purposes until the am of my stay--and at 10:30pm the evening of my stay I had people trying to enter my room stating they were just assigned my room by the front desk and of course no one was available at the front desk for me to talk to when I called--not what I expect for this price point.

Posted by , from Detroit on Aug 6, 2019

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5 out of 5
Hotel was great, but we did wish that they had a pool on site.

Posted by on Aug 5, 2019

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5 out of 5
Loved the room staff was nice breakfast was wonderful

Posted by on Mar 5, 2018

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5 out of 5

Nice

Super clean, super friendly staff, very modern and pretty.

Posted by on Jul 11, 2016

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5 out of 5

Nice Hotel, convenient to Cleveland Clinic.

Staff was very accommodating. Desk clerk, cleaning crew and bell staff. Waitress in restaurant was amazing.

Posted by , from Columbia, SC on Nov 6, 2015

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5 out of 5

Excellent location and lovely interior delighted us.

Pros: Quiet, convenient location
Cons: parking fee of $25/night
The lobby was gorgeous, staff helpful at all times, and the restaurant had foods that blended fun with flavor, at affordable prices. The purple potato salad, Tandoor BBQ chicken, and grilled corn-on-the-cob made a wonderful summer choice for supper. The view from our room overlooked a green space by the hospital and many poignant scenes. The valet parking was convenient, but expensive--the only drawback to complete satisfaction with this hotel. And location was appreciated--only blocks from cultural destinations.

Posted by , from Fredonia, NY, USA on Aug 9, 2012

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5 out of 5

Very nice hotel. Would stay again if the price was the same. Need to pay parking.

Pros: Free Internet, Quiet
You have to pay for parking even if you don't use valet parking. It was $10 for overnight parking. The parking structure you have to pay each time you leave. If you are using your car a lot I would recommend using the valet parking. We really liked having a shower and a tub in the bathroom. We got a decent price because it was the weekend after the 4th of July and the hotel was empty.

Posted by , from Ann Arbor, MI, USA on Jul 26, 2012

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2 out of 5

My expectations were too high for this four star hotel

Pros: Free Internet
Cons: too many stains in the carpet
The front desk, bellmen, valet & restaurant staff were excellent. I changed rooms because first room wasn't as cleaned as I expected. Second room was slighty better. Just were slippers at all times, carpets are flithy! There are no screens and/or locks on the window that can open. I will not stay here again, I will stay at the Ritz and/or the Hyatt when I return to Cleveland.

Posted by , from Detroit, MI, USA on Jul 6, 2012

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3 out of 5

Somewhat dissapointed

Cons: No free Internet, larg deposit fee per night for nohing.
I stayed for 2 nights due to a family memeber admitted to the Cleveland Clinic. When checking in we were told that their was a $75.00 deposit. I happened to be checking my account and it showed a $150.00 charge. When checking with the front desk, we were told that the $75 is per night! Not a one time fee. I found this obserd. I unstand that is why they keep a credit card on file for "incidentals". Another memeber of my family was staying for 6 nights....that added quite a sum to their credit card! This fee is not refundable for 7 to 14 days. When we asked the staff member about this per night deposit fee, we were told "we should have asked". This was very dissapointing being such a nice hotel. So beware of this fee!!

Posted by , from Michigan, USA on Mar 6, 2012

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About the InterContinental Cleveland

Location 9801 Carnegie Ave, Cleveland, OH 44106

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 28783 square feet (2674 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the luxury InterContinental Cleveland. For a fee, parking is available. This 4.5-star Cleveland hotel is smoke free.

  • 1 building
  • 294 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 28783 sq ft of conference space
  • 2674 sq m of conference space
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Hopkins Intl. Airport (CLE) (24.5 km / 15.2 mi)
  • Train station: Cleveland Station (8.7 km / 5.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

InterContinental Cleveland offers 294 accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Cleveland hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Sitting area
  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to noon.

North Coast Cafe - This restaurant serves breakfast and lunch.

Table 45 Restaurant & Bar - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per stay.
  • Cribs (infant beds) are available for USD 20.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 22 and USD 22 for adults, USD 10 and USD 11 for children (approximately)
  • Valet parking fee: USD 30 per day
  • Crib (infant bed) fee: USD 20.0 per stay
  • Rollaway bed fee: USD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland InterContinental
  • InterContinental Cleveland
  • InterContinental Hotel Cleveland
  • InterContinental Cleveland Hotel
  • InterContinental Suites Hotel Cleveland Ohio
  • InterContinental Cleveland Hotel
  • InterContinental Cleveland Cleveland
  • InterContinental Cleveland Hotel Cleveland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.