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"What I liked was the fact it was close to where I needed to be. The room service food was terrible. I did not eat in the restaurant because the food ... " More

By a verified traveler on Sun 07 Jul 2019

Hotel Description

4-star hotel near Cleveland Convention Center

City center stay

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Cleveland Convention Center and Rock and Roll Hall of Fame. Also, Great Lakes Science Center is within half a mile (1 km) and PlayhouseSquare Centre is within 2 miles (3 km).

Business services

A 24-hour fitness center, valet parking, and concierge services are featured at this hotel. WiFi in public areas is free. Traveling on business? Take advantage of the 18 conference rooms, business center, and laundry service.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and down comforters, the 484 guestrooms also offer free WiFi and LCD TVs. Other amenities include free weekday newspapers, hair dryers, and safes.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$119* Per night/room Oct 2 - Oct 3

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Queen Beds, Non Smoking, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Westin Cleveland Downtown ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Cleveland Downtown

Everyone (8) Couples (1) Family (1)
5 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by Westin Cleveland Team Member

Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

4 out of 5

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 3, 2019 by Westin Cleveland Team Member

Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

2 out of 5

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Westin Cleveland Team Member

Thank you for staying with us. We appreciate all feedback and would love to hear more on how we can make your next stay perfect.

3 out of 5
What I liked was the fact it was close to where I needed to be. The room service food was terrible. I did not eat in the restaurant because the food was so bad for room service. Valet parking was over 36.00 per day and with tips I was spending well over 50.00 a day. No garage parking at this hotel. We had a great time regardless. Regards

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Westin Cleveland Team Member

Thank you for staying with us! Our team will be digging deeper into your room service experience. We appreciate your feedback and hope to see you again soon!

4 out of 5
Outdated rooms are not lighted well lobby is lifeless... Staff are very nice

Posted by , from ft laurdale on Jan 22, 2019

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Comment from Hotel Management

Feb 21, 2019 by Westin Cleveland Team Member

Thank you for you feedback! We take all reviews into consideration. We hope to see you again soon.

3 out of 5
Public areas like the lobby and lobby restrooms were dirty and unkept.

Posted by , from Cuyahoga Falls, Ohio on Sep 17, 2018

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5 out of 5
The staff was excellent and helpful. The room was perfect with plenty of room to move around.

Posted by , from Springfield, IL on Aug 13, 2018

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5 out of 5

Great place

The staff was great, the room was great with an awesome view. I was very pleased. Also eat at the urban farmer. Best resturant in Cleveland.

Posted by , from Spartanburg,SC on Dec 23, 2017

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4 out of 5

Valet is so slow

Everything at the hotel was great except for the valet. There is no where to park except for valet so add $32.50 plus tip on the price of the room. It took nearly 30 minutes for them to retrieve our car upon checking out.

Posted by , from MI on Jul 18, 2017

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About the The Westin Cleveland Downtown

Location 777 Saint Clair Ave Ne, Cleveland, OH 44114

Property Features

WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 20473 square feet (1902 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Westin Cleveland Downtown. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4-star Cleveland hotel is smoke free.

  • 484 guestrooms or units
  • 23 levels
  • 20473 sq ft of conference space
  • 1902 sq m of conference space
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Hopkins Intl. Airport (CLE) (19.9 km / 12.4 mi)
  • Train station: Cleveland Station (2.4 km / 1.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones.

  • Pillowtop beds
  • LCD television
  • Premium channels
  • Down blanket
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Weight limit: 40 lbs
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 39 per night
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Cleveland Downtown
  • Westin Hotel Cleveland Downtown
  • The Westin Cleveland Downtown Ohio
  • Westin Cleveland Downtown Hotel
  • The Westin Cleveland Cleveland
  • The Westin Cleveland Downtown Hotel
  • The Westin Cleveland Downtown Cleveland
  • The Westin Cleveland Downtown Hotel Cleveland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.