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4.3 out of 5

"I really appreciated the closeness of the location to the conference that I was attending. " More

By a verified traveler on Fri 17 Jun 2022

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Hotel Description

4-star hotel near Huntington Convention Center of Cleveland

City center stay

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. Also, Great Lakes Science Center is within half a mile (1 km) and Progressive Field is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 18 conference rooms, business center, and valet parking. WiFi in public areas is free.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$209* Per night/room Oct 6 - Oct 7

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Cleveland Downtown ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Cleveland Downtown

Everyone (11) Couples (3) Family (3)
5 out of 5
I really appreciated the closeness of the location to the conference that I was attending.

Posted by , from Norlina on Jun 17, 2022

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Comment from Hotel Management

Jun 21, 2022 by Westin Front Office

Thank you for staying with us! We appreciate your feedback.

5 out of 5
.

Posted by on May 9, 2022

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Comment from Hotel Management

May 9, 2022 by Westin Front Office

Thank you for taking the time to share your feedback. We hope to host you again in the future!

5 out of 5
Perfect location to everything

Posted by on Dec 28, 2021

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Comment from Hotel Management

Dec 28, 2021 by Westin Front Office

Thanks your taking the time to give us your honest feedback, we are glad to hear you enjoyed your stay. We hope to host you again in the future!

2 out of 5
The hotel was clean and the staff were professional. However, the hotel does not have room service, and had no restaurant or bar open on Sunday evening at 6 pm. I understand that room service may be curtailed during the pandemic, but not having any dining/bar option on Sunday is not acceptable for a Westin hotel in this price category.

Posted by , from SAN FRANCISCO on Oct 5, 2021

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Comment from Hotel Management

Oct 11, 2021 by Westin Front Office

Thank you for taking the time to give us your honest feedback. We apologize that we fell short of your expectations. We'd love to be offered the chance to host you again in the future to get things completely right!

5 out of 5

Posted by on Aug 1, 2021

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Comment from Hotel Management

Dec 22, 2021 by Westin Front Office

Thanks your taking the time to give us your honest feedback, we are glad to hear you enjoyed your stay. We hope to host you again in the future!

5 out of 5

Posted by on Jul 27, 2021

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Comment from Hotel Management

Dec 22, 2021 by Westin Front Office

Thanks your taking the time to give us your honest feedback, we are glad to hear you enjoyed your stay. We hope to host you again in the future!

5 out of 5
Very clean and staff was very helpful. Conveniently located to most attractions.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 28, 2021 by Westin Front Office

Thank you for taking the time to give us your feedback. We are glad to hear you enjoyed your stay and we hope to see you again in the future!

5 out of 5
The gym was the best 24 hour hotel gym ive ever seen. The manager of the hotel Armid was extremely friendly, helpful and professional. Security was also very polite and protective. Great experience!

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 14, 2021 by Josh Rendeiro (Assistant Front Office Manager)

Thank you for your feedback regarding your recent stay. We look forward to your next arrival here at the Westin Cleveland Downtown

5 out of 5

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 24, 2021 by Westin Front Office

Thank you for sharing your feedback, we are happy to hear you enjoyed your stay! If your travels ever bring you back to Cleveland, we hope you offer us the chance to host you again.

5 out of 5
Room was fantastic & loved the lobby, the entire staff was so friendly and helpful! Only downside was $39/day parking seemed a little steep.

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 8, 2021 by Hotel Management

Thank you for your review! We hope to host you again soon!

About the The Westin Cleveland Downtown

Location 777 Saint Clair Ave Ne, Cleveland, OH 44114

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 20473 square feet (1902 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Westin Cleveland Downtown. For a fee, parking is available. This 4-star Cleveland hotel is smoke free.

  • 484 guestrooms or units
  • 23 levels
  • 20473 sq ft of conference space
  • 1902 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Valet parking (surcharge)

Transport

  • Train station: Cleveland Station (1.4 km / 0.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • Pillowtop beds
  • LCD television
  • Premium channels
  • Down blanket
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 1:00 PM.

The Westin Cleveland Downtown has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 100.00 for adults, USD 10.00 and USD 100.00 for children (approximately)
  • Valet parking fee: USD 42 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Cleveland Downtown
  • Westin Hotel Cleveland Downtown
  • The Westin Cleveland Downtown Ohio
  • Westin Cleveland Downtown Hotel
  • The Westin Cleveland Cleveland
  • The Westin Cleveland Downtown Hotel
  • The Westin Cleveland Downtown Cleveland
  • The Westin Cleveland Downtown Hotel Cleveland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.