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The Westin Cleveland Downtown

4-star property
777 Saint Clair Ave Ne, Cleveland, OH 1-855-201-7819
4.4 out of 5
Excellent!
See all 21 travelocity Reviews

"From the front desk to the valet you could not ask for nicer people. They all went out of their way to answer all our questions and make suggestions, ... " More

By a verified traveler on Wed 27 Sep 2023

Points Of Interest

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Hotel Description

4-star hotel near Huntington Convention Center of Cleveland

City center stay

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. Also, Great Lakes Science Center is within half a mile (1 km) and Progressive Field is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A snack bar/deli, dry cleaning, and free newspapers are also on offer.

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$156* Per night/room Oct 15 - Oct 16

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Cleveland Downtown ratings based on 21 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Cleveland Downtown

Everyone (11) Couples (5) Family (4)
5 out of 5
From the front desk to the valet you could not ask for nicer people. They all went out of their way to answer all our questions and make suggestions, even calling various places for us. I would definitely stay there again.

Posted by on Sep 27, 2023

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Comment from Hotel Management

Sep 29, 2023 by Joanne

Thank you for staying with us and sharing your experience.

4 out of 5
Overall it was a good stay for one night. A little disappointed finding out that parking on site was an additional $35 for self park per night. The condition of the room was nice. And a great view of the lake. Staff were very friendly. The area offers a lot to do.

Posted by on Sep 23, 2023

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Comment from Hotel Management

Sep 24, 2023 by Joanne

Thank you for staying with us and your feedback is very important.

5 out of 5

Posted by , from West Bloomfield on Jul 10, 2023

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Comment from Hotel Management

Jul 13, 2023 by Jenn H.- Director of Front Office

Thank you for your positive feedback. Thank you for staying with us.

5 out of 5
The staff was very friendly upon arrival. All staff willing to answer questions.

Posted by on Jan 15, 2023

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Comment from Hotel Management

Jan 15, 2023 by Jennifer Hotchkiss - Director of Front Office

Thank you for your feedback. Thank you for staying with us. We hope to see you in your future travels to the Cleveland area.

5 out of 5
I really appreciated the closeness of the location to the conference that I was attending.

Posted by , from Norlina on Jun 17, 2022

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Comment from Hotel Management

Jun 21, 2022 by Westin Front Office

Thank you for staying with us! We appreciate your feedback.

5 out of 5
.

Posted by on May 9, 2022

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Comment from Hotel Management

May 9, 2022 by Westin Front Office

Thank you for taking the time to share your feedback. We hope to host you again in the future!

5 out of 5
Perfect location to everything

Posted by on Dec 28, 2021

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Comment from Hotel Management

Dec 28, 2021 by Westin Front Office

Thanks your taking the time to give us your honest feedback, we are glad to hear you enjoyed your stay. We hope to host you again in the future!

2 out of 5
The hotel was clean and the staff were professional. However, the hotel does not have room service, and had no restaurant or bar open on Sunday evening at 6 pm. I understand that room service may be curtailed during the pandemic, but not having any dining/bar option on Sunday is not acceptable for a Westin hotel in this price category.

Posted by , from SAN FRANCISCO on Oct 5, 2021

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Comment from Hotel Management

Oct 11, 2021 by Westin Front Office

Thank you for taking the time to give us your honest feedback. We apologize that we fell short of your expectations. We'd love to be offered the chance to host you again in the future to get things completely right!

5 out of 5

Posted by on Aug 1, 2021

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Comment from Hotel Management

Dec 22, 2021 by Westin Front Office

Thanks your taking the time to give us your honest feedback, we are glad to hear you enjoyed your stay. We hope to host you again in the future!

5 out of 5

Posted by on Jul 27, 2021

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Comment from Hotel Management

Dec 22, 2021 by Westin Front Office

Thanks your taking the time to give us your honest feedback, we are glad to hear you enjoyed your stay. We hope to host you again in the future!

About the The Westin Cleveland Downtown

Location 777 Saint Clair Ave Ne, Cleveland, OH 44114

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 18 meeting rooms are available. WiFi is free in public spaces. Event space at this hotel measures 20473 square feet (1902 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Westin Cleveland Downtown. For a fee, parking is available. This 4-star Cleveland hotel is smoke free.

  • 484 guestrooms or units
  • 23 levels
  • 20473 sq ft of conference space
  • 1902 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Valet parking (surcharge)

Transport

  • Train station: Cleveland Station (1.4 km / 0.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

  • Pillowtop beds
  • LCD television
  • Premium channels
  • Down blanket
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

The Westin Cleveland Downtown has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00–100.00 for adults, and USD 10.00–100.00 for children
  • Valet parking fee: USD 45 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Cleveland Downtown
  • Westin Hotel Cleveland Downtown
  • The Westin Cleveland Downtown Ohio
  • Westin Cleveland Downtown Hotel
  • The Westin Cleveland Cleveland
  • The Westin Cleveland Downtown Hotel
  • The Westin Cleveland Downtown Cleveland
  • The Westin Cleveland Downtown Hotel Cleveland

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.