Book Cheap Hotels in Ras Sudr

we were not given the 3 bedroom villa we paid for due to overbooking.the customer service staff didnt know that trivago and travelocity existed and initially responded that it was probably a fake website. Then they at first tried to house us in 2 rooms instead.... and finally after 2hours waiting with my kids they finally gave us a perfectly capacious and perfectly furnished penthouse apartment. the big surprise was on the following morning at 5 am when we found no water in all toilets...and there was no phone in that apartment to call room service or reception so i had to go down 16 stories in my pyjamas to the front desk to ask for water... the receptionist informed me that the water was cut off the whole hotel and they are on tanks and that nothing can be done. 10 mins later my family and i checked out at 6 am .... during check out another receptionist told me that i should have recharged a water card that i knew nothing about!!!!!!!